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| Blog | 4 Must-Read Customer Community Books for Social Business Pros | Joshua Paul | 1 | 23 weeks 6 days ago |
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| Blog | Google+ and what Facebook, Roger Federer and Tiger Woods have in common | bob_thompson | 6 | 27 weeks 2 days ago |
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| Blog | Managing Those Pesky ‘Madvocates’ at United Airlines | kelly_hlavinka | 1 | 28 weeks 11 hours ago |
| Blog | Holding Customer Research Firms Accountable For Misleading Research | rbacal | 43 | 28 weeks 2 days ago |
| Article | Corporate Image, Trust, and Reputation and Customer Advocacy Behavior: Is There Linkage? | michael_lowenstein | 0 | 30 weeks 1 day ago |
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