Amazing Customer Service Rule# 38 Always give them something. One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us...

Amazing Customer Service Rule #17 Be easy to work with. We have policies and procedures. We have rules and regulations. Usually they exist because of good intentions. But they often become obstacles...

Amazing Customer Service Rule #39: Make a great first impression every time. We've all heard it said first impressions are lasting and it's true. Though we can improve a customer's perception of us...

Amazing Customer Service Rule #18 Every customer contact is critical What your customer perceives about your company is what determines whether they will stay with you. And their perception is built...

Amazing Customer Service Rule #41 Always follow up and follow through. One of the biggest complaints people have is that they never hear back from sales or service employees. And we’ve all...

Amazing Customer Service Rule #34: See your customer only as someone who needs your help. It’s easy for us to judge people harshly especially if they’re different than we are or if they are upset...

Amazing Customer Service Rule #6: Give customers your complete attention. Customers consistently tell us they hate dealing with employees who don’t listen or pay attention. It’s a common and yet...

Amazing Customer Service Rule #3: "Give Customers Your Name First" When talking with a new customer give them your full name and get theirs right away. This makes your conversation more personal and...

Amazing Customer Service Rule #19 Offer your customers solutions, not dead-ends. We all know not every customer request is easy or possible to fulfill. But rather than tell them “no” try to find...

Amazing Customer Service Rule #35: Never let your customers repeat themselves. A common complaint customers have is they have to repeat their story over and over again as they get handed off to...