kstirtz

 

The Amazing Service Guy

Kevin Stirtz, Stirtz Group LLC
kstirtz's picture

Kevin Stirtz is the Amazing Service Guy, a customer service speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. Stirtz has been quoted in such major media as BusinessWeek, the Boston Globe, Smart Money and the Chicago Sun Times. Get a free copy of Stirtz's Amazing Service Toolkit.

 
Member for 1 year 24 weeks
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User points: 6750
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Recent Posts
  • Title
    Who's Winning the Social Media Wars?
    Type
    Blog
    posted
     Jun. 4, 2009;
     0
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    Social media products and websites continue to gain popularity in use and value in connecting people. Almost daily they become more powerful tools for many organizations to engage their customers...
  • Title
    To Improve Customer Service, Hire Friendly & Lose the Scripts
    Type
    Blog
    posted
     Jun. 3, 2009;
     0
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    body
    The secret to improving customer service (and therefore, increasing customer loyalty) is simple: Hire friendly people and don't make them use scripts. In the past few weeks I've experienced both...
  • Title
    Why Does Jay Leno Prefer Subway?
    Type
    Blog
    posted
     Jun. 3, 2009;
     0
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    Jay Leno was spotted hauling some subs out of an LA Subway recently. It's nice to see the late night superstar and I have at least one thing in common. Like Jay Leno, I am a sub shop customer. In my...
  • Title
    What Can You Do While Waiting on Hold for Customer Service?
    Type
    Blog
    posted
     May. 29, 2009;
     0
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    Play two or more games of solitaire. Make a meal. Watch a complete TV show. Go to the bathr...never mind. These are a few things people claim to do while waiting on hold for customer service,...
  • Title
    Twitter for Customer Service: 6 Reasons to Consider it in Your Business
    Type
    Blog
    posted
     May. 28, 2009;
     1
    comment
    body
    Twitter keeps getting more popular, more useful and more valuable to companies. It is becoming a rock star in the world of customer engagement tools. But many people are skeptical, or at least...
  • Title
    Do Your Favorite Companies Use Twitter for Customer Service?
    Type
    Blog
    posted
     May. 26, 2009;
     0
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    One of the most powerful uses of Twitter is it's ability to help businesses organizations and their customers connect. Other social media do this well. But none has shown the quick and strong impact...
  • Title
    Engage Your Customers as You Get their Feedback
    Type
    Blog
    posted
     May. 26, 2009;
     0
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    Every week I am faced with examples of how to get good feedback from customers. These days it’s a popular trend. It seems more companies than ever are surveying their customers. But many do it...
  • Title
    Increase Customer Loyalty by Managing Your Points of Experience
    Type
    Blog
    posted
     May. 26, 2009;
     0
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    Our companies are created by every action taken by employees. These actions create Points of Experience (POE). Every POE creates an experience for our customers. The sum total of all POEs is our...
  • Title
    Is Customer Service Better Because of the Recession?
    Type
    Blog
    posted
     May. 26, 2009;
     0
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    We hear a lot of talk about how the recession has caused companies to improve their customer service. In fact, this assertion is almost cliche. And we know why. In a recession, there are fewer...
  • Title
    Never Explain, Defend or Justify
    Type
    Blog
    posted
     May. 18, 2009;
     2
    comments
    body
    When a customer is complaining, it’s natural to want to explain why something went wrong. Sometimes it’s a defensive move; we’re deflecting the blame to the responsible person. More often...