Why is it employees want consequences placed on others that they wouldn’t place on themselves?
It is very typical that people ask me what my opinion is about certain real-life and hypothetical situations in order to extract my opinion. The other day I was conducting a business briefing and was asked how I would respond to a real situation that my questioner Mark experienced.
He described to me a situation where a group of employees were not providing the level of passion and commitment the company was looking for. He said this group was responsible for supporting a very important product line that was only available from his company. For the company, the customers that purchased this product were some of the most valuable customers in the entire company. Making sure these customers were served well and had high customer experience levels was very important. The executive team wanted the employees that were in this service team to be...
