Josiane Feigon

Josiane Feigon

TeleSmart
Josiane Feigon is a pioneer, maverick, and visionary in the inside sales community. A 2-year industry veteran, Josiane is the founder of TeleSmart Communications. Since 1994, this San Francisco-based solutions provider has been a leader in developing global Inside Sales teams and managers.
  • 0 comments 951 reads
    Posted on 2010-08-30

    I finally bought my car and have been suffering from buyer’s remorse ever since. It’s not that I feel guilty about spending large amounts of money (maybe it is) but the treatment I received from their salespeople. I’ve spent my entire career in sales and this is a milieu I understand well, all the tricks, the lies, the promises and the last minute glitches that happen. This is all from the salesperson’s perspective.

    But buyer’s remorse is coming from the buyer’s perspective not the salesperson’s perspective.  

    I started this process like a typical 2.0 customer.I researched different types of cars,  I did my homework, talked with people, test-drove different models, and even considered flying to Sweden to get my factory-ready car (but I still couldn’t get it in chocolate brown).  I contacted five different dealers in California, hoping to leverage my circle of...

  • 0 comments 990 reads
    Posted on 2010-08-23

    I have this rule when I shop- no double trouble. No matter how much I like something, I never buy two of the same things- not even in different colors. This applies to tops, pants, skirts, jackets, shoes, and other clothing. I say this because everyone is talking about the Recession, Part II.

    Is a “double dip” recession going to lead us to double trouble? The stock market is tumbling down, unemployment is rising, and consumer spending has slowed down. But there is a bright side to all this- layoffs have slowed down, hiring and recruiting is happening and promotions are up. My belief is we may hit a rough patch and 9 out of 10 economic recoveries have hit a rough patch since 1949 so this isn’t unusual.

    Salespeople must continue to sell smart- by adopting new Sales 2.0 tools and strategies and becoming more cautious in their pipeline building efforts.  In...

  • 0 comments 1,022 reads
    Posted on 2010-08-13

    My friend Snappy, that would be Jill Konrath, the author of the wildly successful SNAP Selling book. I’m super impressed that Jill is branding this ”crazy busy audience” for everyone to understand how we must adjust our sales strategies when prospecting this Customer 2.0.

    Let’s talk about time- how little they will give us and how much we should really ask for. Here are some Do’s and Don’ts:

    Don’t say- “we haven’t spoken in a few years and I wanted to reach out and introduce our new products.”

    Do say- “I recently contacted a few folks within your organization and learned that…”

    Don’t say- “Can we include you on this 60-minute demo and ask you to invite your...

  • 0 comments 962 reads
    Posted on 2010-08-11

    A few of my single women friends were sharing dating stories and discussing the  inventory pool of eligible men. One friend was curious about two guys she had recently met. She described him as saying ”he didn’t want to complicate things in a relationship.” My other friend quickly jumped in and translated that and said, ”oh, that means he’s married.” She then wanted to read his text which said he was “out w the guys” and was convinced he had a girlfriend or was involved. The second guy was putting off inconsistent vibes- super friendly and affectionate one week and radio silent the next. My friend summed that up and said, ”oh, sounds gay.”

    When we feel insecure about something, there’s lots of room for interpretation and we all know that dealing with No-Po’s makes everyone very cautious. We...

  • 0 comments 903 reads
    Posted on 2010-08-09

    There are lions and tigers out there- especially when it comes to inside sales hunting talent. I’ve listened to a few calls lately and just when I was starting to think that hunting was a lost art, I’m convinced otherwise. Sales skills can be taught but spirits must come from within. Once a hunter, always a hunter.

    Think of a the characteristics of a  lion when describing a good sales hunter, they have similar qualities:

     1. Moves at lightening speed- they think quick and act strategically, they are confident, bold, impatient and definitely not shy.

    2. Small and swift- a good hunter never takes up too much room, they fit into tiny calendars and never ask for lots of time.

    3. Raw curiosity- they know what they want, know how to find it and continue to ask why.

    4. Astute...

  • 0 comments 1,407 reads
    Posted on 2010-08-05

    I absolutely cringe every time I have to walk inside a bank. Come to think of it, I used to work in a bank. Back in the day, I got my start working as a bank teller at Home Savings and Loan in Studio City. You could see this bank miles away, it stood on the corner of Ventura and Laurel Canyon - it’s mosaic front sparkled and the tall stained-glass windows looked majestic. When you walked in this enormous bank, you felt official, important and rich. 

    Today, when I walk into my bank, my defenses are up (maybe because I don’t feel  rich these days) or that I just don’t want to cooperate. I am usually greeted by a  bunch of guys wearing their father’s grey suit who all look up from their empty desks and say, “Welcome to Wells Fargo.”  I throw an annoyed glance their way and keep walking up to the teller line, which has a few people waiting. I watch the large flat screen TV- tuned in...

  • 0 comments 1,670 reads
    Posted on 2010-06-28

    In my twenties, I worked in the fashion industry; aka the “rag business” or the “schmatta business.” It was a fun and glamorous career- especially when you are young, want to make big money, party a lot, never wear the same thing twice and be the first to know about the new colors eight months before everyone else. 

    I didn’t want to be in sales, I wanted to be in the trend business working for a company that specialized in fashion color trends. I wanted to travel to Milan, Tokyo, Paris and come back with color trends 12-18 months before the stores had them. Trends happen as a response to what is happening economically, politically, environmentally, and socially. But like most trends, some can be the flavor du jour and quickly be replaced by the next craze.

  • 0 comments 1,218 reads
    Posted on 2010-06-18

    Watching trends is one of my favorite things to do and when you sprinkle a little intuition in there, you have the makings of some fairly accurate predictions and forecasts. Each year, I write my hotlist of what’s in/out and trend reports. Since the phone and email are the primarily business tools for inside sales, I’m always looking out for new business and social trends which will impact their longevity.

    So I’m paying attention when watching Sheryl Sanberg, COO of Facebook YouTube Preview Image

    talk about email eventually going away. She reminds us when we are surveying trends- we want to focus on what teenagers are doing because this opens a window into the future. She states that only 11% of teenagers are on email now. They are texting and using other...

  • 0 comments 1,044 reads
    Posted on 2010-06-04

    “Meeting Request”

    “Appointment Request”

    “4 Minutes of your Time this Week?”

    “Can you jump on a call now?”

    These are all subject lines that seem to work in today’s rushed, distracted, crowded multi-talking working environment. They work because they are simple and they suggest immediate action. They work because they don’t require much thinking, planning and preparing.

    When we ask for an appointment, we need to make it as easy and painless as possible. The days of asking for 60 minutes are gone- so are the days of asking for 30 minutes- it’s now under 15 minutes if you are lucky. So when you finally get that yes- sieze the moment. And I really mean that tiny window that opens and slams shut just as fast it you don’t pounce on it.

    Remember I said, make it as easy and speedy as possible? The time it takes...

  • 0 comments 1,620 reads
    Posted on 2010-05-28

    Building org charts is fascinating and incredibly valuable. Everytime I engage with a new client, I ask them to send me their org chart. At first, what looks like a bunch of names, later becomes people with history, family, personalities, stories, needs, wants, budget, power, no power. Org charts change by the nano- second- there are so many moving parts to track that by the time you publish one, there’s new changes. 

    DiscoverOrg, a company we have included in our Smart Selling Tools for Inside Sales EBook, has made a business out of building, updating and profiling org charts- especially in the IT sector. Their dedicated team of analysts scours names, tracks changes and provides clients with their profiles through org charts.