Jeff Scurlock

Jeff Scurlock

RightNow
Jeff Scurlock is a marketing professional with experience in demand generation, business development, branding, customer experience and social media. He’s worked with companies as diverse as Proctor and Gamble, Ride Snowboards and Gorp.com. He's currently a project manager at RightNow Technologies.
  • 5 comments 3,142 reads
    Posted on 2009-08-06

    In 1991 Geoffrey Moore published the book, Crossing the Chasm. The title is drawn from his addition to the Diffusion of Innovations theory popularized by Everett Rogers in his 1962 book and expressed by Roger's Bell Curve. Confused yet? Here's where visual aids help.

    Rogers' Bell Curve

    Source: http://en.wikipedia.org/wiki/Image:DiffusionOfInnovation.png

    Rogers' Bell Curve illustrates how innovation spreads through markets. Those of us in innovation driven industries, like software, can appreciate how important it is to understand the difference between an Early Adopter and the Majority...