James Crawford

James Crawford

Crawford Public Relations
With 25 years of experience in the telecommunications and software industries, Jim is the lead “creative” directing Crawford’s specialized practice in telecom and tech PR. His expertise in promoting front and back office systems has helped companies including American Management Systems (AMS), Convergys, Cramer and Geneva Technology win market leadership in their sectors.
  • 0 comments 223 reads
    Posted on 2012-05-21

    As content marketing grows in popularity, more companies are building content factories that churn out blogs, videos, white papers, free online “booklets” or curated material. The idea: Create your own channel to reach customers and key influencers.

    But just because your followers like your content doesn’t mean it will be an automatic crossover hit with another class of audience: decision-makers on content such as editors and producers. That’s a different game entirely, and to win there — meaning, score placements — you must know and play by their rules.

    Increasingly we see examples of companies who create blogs, flog them with media, then seem amazed and disappointed when their content is indecorously bounced from one media outlet to another, amassing pink slips along the way. The thinking of many authors, particularly when they’re high up the corporate chain of command, seems to be: “Hey, I wrote this blog — whaddaya mean Forbes, Fortune, CNBC...

  • 0 comments 238 reads
    Posted on 2012-05-14

    When a company that “produces nothing” spends $1 billion to acquire a company that makes no money, should money managers fear the next bubble? As Facebook advances from Instagram splurge to IPO this week, some on Wall Street have already reached a verdict: Let the public and media furor over Facebook’s IPO reach frenzy pitch — professional and large institutional investors are staying home.

    What might the “smart money” know that the rest of the world could be overlooking? Perhaps it’s that when the unwashed masses go gaga over stocks, it’s time to start socking money in your mattress. The common wisdom among investment’s in-crowd is that the little guys are always last in. The arrival of “retail” investors signals the Big Boys that it’s time to leave.

    On the other hand, The Wise Men sometimes miss...

  • 0 comments 606 reads
    Posted on 2012-03-05

    In his The War Against Cliché: Essays and Reviews 1971-2000, the famously pointed Martin Amis describes an author as “uniquely unqualified” to write a book. Would that we had his equal as a critic in the realm of social media.

    Although Amis had no way of knowing it when he penned these essays, he wrote during the declining days of the book industry, a time when editors and critics still acted as watch dogs of quality. In today’s era of social media, where anybody can write and “publish” without a gatekeeper, everybody does. Companies all feel compelled to join in. Most, to borrow from Amis, are uniquely unqualified.

    In business, social media should be fairly straightforward: sharing news and information; pointing the audience to an important idea or trend; providing helpful how-to’s. At many enterprises, social media...

  • 0 comments 574 reads
    Posted on 2012-03-02

    This week in Barcelona the world’s leaders in cellular communications, IT, apps, and even automobile manufacturing – Ford’s chairman keynoted – convened for Mobile World Congress, one of mobility’s foremost annual conclaves. As usual, the hype on our “connected world” was hot and heavy, the air thick with forecasts about the never-ending growth of mobile data, smart devices and eager users.

    Perhaps fed up with being outdone by smart phones, smart apps and smart grids, every manner of vendor launched a “smart” product of some kind, or predicted its imminent arrival. One heard talk of smart refrigerators that take mobile commands to thaw out the chicken, smart sinks that wash it, and smart ovens that turn themselves on and bake the bird to crusty perfection. I kept track of these and other equally impressive goings-on at Mobile World Congress as often as possible, meaning whenever I had Internet access.

  • 0 comments 497 reads
    Posted on 2012-02-07

    Those who follow the tech industry are familiar with the phrase “over the top” or OTT — a term that designates a new class of video services that rides the networks of telecom and cable companies, providing movies and other content on an all-you-can-eat basis. OTT services like Netflix are a huge hit.

    Unfortunately, as one viewer recently discovered, if you use OTT services while on international travel, your roaming charges can be over-the-top. For the offending service provider, negative publicity can go off the chart, too.

    John Gibson, tired of the frigid weather in his native Saskatchewan, decided to take the kids and grandkids to Phoenix for some fun in the sun. He packed his laptop so the kiddies could watch their favorite flicks while on holiday. Shortly after returning home, Gibson received a bill from SaskTel, his telephone...

  • 0 comments 560 reads
    Posted on 2012-01-03

    Way back in the 1960s, longshoreman, author and philosopher Eric Hoffer wrote, “When people are free to do as they please, they usually imitate each other.”

    We see this phenomenon every day in the business world, where companies compete by copying products — adding some minor feature or performance boost in the name of differentiation.

    The same holds true in public relations, where one agency’s services — even in specialized areas such as telecom PR or tech PR –  sound much the same as all the rest.

    Companies that fall into this trap aren’t competing at all. They’re collapsing into each other and becoming more alike, making it all the harder for customers to make a buying decision based on distinct value.

    Decades later, in her best-selling Different, Harvard luminary Dr. Youngme Moon describes the trend of me-tooing as “the artful packaging of meaningless distinctions as true...

  • 0 comments 1,089 reads
    Posted on 2011-12-09

    Tech Stars is a weekly column profiling potential white hot stars in technology.

    Just when you thought you knew everything about monitoring competitors’ online ads (while keeping your own performance hush hush) along comes a company with the power to blow holes in everyone’s carefully safeguarded online ad/marketing strategy. Say hello, or give the secret handshake, to MixRank, a startup offering a “spy tool” that can turn anyone into an advert CyberBond, as in 007.

    MixRank is run by boy geniuses Ilya Lichtenstein and Scott Milliken and backed by Y Combinator, the Silicon Valley-based boot camp and micro-funder for nouveau digipreneurs. I suspect that YC has a winner in MixRank, whose elevator pitch should be sufficient to make ad types salivate:

    “With MixRank you can see exactly where your competitors are...

  • 0 comments 711 reads
    Posted on 2011-12-05

    Curation — it’s huge, it’s hot. It has its tens of thousands of followers here in the U.S. and worldwide. But is it legit? We’ll soon know. If the Online Privacy Act (S. 968, The PROTECT IP Act of 2011) becomes law, curation and news aggregation may find themselves lumped with rogue sites that steal copyrighted content. They could be cordoned off and banned — collateral damage of public policy that views information repackaging in any form as piracy.

    In case you just tuned in, curation is a technique for gathering relevant information to serve and attract the interests of a specific niche market. Think of curation as a funnel or sieve for weeding out all extraneous information and providing a finite audience with its own exclusive and tailored content. The marketing premise: By establishing you as an “expert,” it attracts followers and new business.

  • 0 comments 513 reads
    Posted on 2011-12-02

    Tech Stars is a weekly column profiling potential white hot stars in technology.

    Companies and agencies want eyeballs. Media want to make a buck. On the left hand side of this equation, advertising, marketing, branding and PR are increasingly added together as one. To many, the X factor to the right of the equal sign — the ROI for online communications investment — remains as elusive as a proof to Fermat’s last theorem. Most answers are wrong. I’ve just seen one that may be right.

    Let’s start with Wrong: a new media site on cloud computing, which shall remain nameless to protect the undeserving guilty. Looks to be 50% staff written, timely and objective. So far so good. Then I click on “Blogs,” looking for opinion from editors or industry “thought leaders” (ack, I detest the term, but never mind that for the moment). What I find: Contributed...

  • 0 comments 784 reads
    Posted on 2011-11-29

    With 2012 just over the horizon, tech companies’ Lords of All Media — meaning those in charge of marketing/advertising/social media/PR — are in high gear to decide where to commit their communications resources for the coming year. The Good News: As far as top influential tech media go, targeting isn’t likely to be that different from 2011. . .or for that matter, from 2010. That’s also the bad news, but more on that in a just a sec.

    PR SourceCode’s list of top 2011 tech media and bloggers shows a same-state consistency in PR pros’ views on the most influential. All the usual suspects made the list.

    Top Tweeters:

    1. David Pogue – New York Times
    2. Pete Cashmore – Mashable
    3. Don Clark – Wall Street Journal
    4. Stacey Higginbotham – GigaOM
    5. Walt Mossberg – Wall Street Journal

    Top Tech Blogs...