If a customer gives up just before completing an online transaction, do you know about it? Do you know why? What if many customers are reaching the same roadblock? Software from Tealeaf Technology, a spin-off from SAP, can give you granular insight into what your online users are doing. CustomerThink founder Bob Thompson talks to Tealeaf Vice President Geoff Galat about how it all works.
The transcript of this interview, which was recorded March 12, 2007, was edited for clarity.
Bob Thompson
I'd like to welcome today to our Inside Scoop program, Geoff Galat, who is V.P. of Marketing and Product Strategy at a very interesting company called Tealeaf Technology. Tealeaf is based in in San Francisco. Geoff, welcome to our program.
Geoff Galat
Thanks, Bob.
Bob Thompson
We're going to be talking about how you analyze and ultimately improve the online experience for customers. Of course, customer...
