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Eoin Keenan

Eoin Keenan

Silicon Cloud
Media and Content Manager at Silicon Cloud. We help businesses to drive leads and build customer relationships through online marketing and social media. I blog mainly about social media & marketing, with some tech thrown in for good measure. All thoughts come filtered through other lives in finance, ecommerce, customer service and journalism.
  • 0 comments 329 reads
    Posted on 2013-05-09

    Online analytics can be fascinating. They can provide insight into the quality of your online content, let you know just how engaged your Twitter followers are or simply provide a timely ego boost. However, in amongst all the good news, bad news and insight, there are certain analytics that rarely change. Wherever you go, from B2B service providers to fashion retailers, the most visited web pages are usually the same.

    The most visited page on almost every website is the “About” page. No matter what you sell, your website visitors, social media followers and online prospects all want to know about you. More than want to know, they actually expect to get information about you. There are common...

  • 0 comments 201 reads
    Posted on 2013-05-07

    In case you haven’t heard the news, YouTube is changing one of its fundamental values. According to the Financial Times, as early as this week YouTube may add subscription charges to up to 50 channels. If you have read the news, you may have heard a bit of negativity around this potential move. Many news organizations have adopted the angle that this is an additional cost to something that’s been free until now.

    That may be an easy story to sell, but it’s unfair to put a negative spin on an optional addition to a service that has never forced anything on its users. I can’t see many people abandoning their use of YouTube because channels they don’t watch will be charging other people $2 a month. At the moment it’s unclear which channels will have charges or even if any current channels will have a charge added. It’s more likely that new...

  • 0 comments 262 reads
    Posted on 2013-05-01

    Last week, following the news that Google Now functionality may be coming to Google.com, I asked if Google Now would become the Holy Grail for inbound marketers. To sum up, I think it will. The thought of having your brand appear before a prospect has started searching has too much potential to ignore.

    The next question is a tough one, what can we do about it?

    Google rarely provides a lot of detail on how it’s algorithms work. We get broad nudges, like ‘write great content’ or ‘create user friendly layouts’, without a clear understanding of what that means to Google’s crawlers.

    In Google Now’s case, we know that the contextual search methods use search history, location, time of day and other factors to find the most relevant content. That’s not a lot to go on.  But...

  • 0 comments 298 reads
    Posted on 2013-04-26

    As Google Now looks to be coming to a desktop near you, Eoin explores the implications of Google’s smart assistant for inbound marketing.

    ‘We give our customers what they want before they know they want it.’

    You’ve probably heard that phrase before. Probably more than once. You were most likely skeptical.

    We all want to get things without having to ask. It’s one of the ways we define great service. When restaurant waiters top up your wine glass, or coffee cup, as you continue your conversation or you receive a parcel tracking update on an online order without requesting it. It makes you feel like the true master of your domain. The things you want come to you.

    Great service is supposed to make you feel good, if only for a few seconds. That’s why businesses often boast about offering services...

  • 0 comments 334 reads
    Posted on 2013-04-18

    One of the most common discussions we have with our clients is around the idea of “success”. We often ask clients how they have been classifying online success, because it’s become a bit of a flexible term. Some clients look solely at web traffic or simply keep an eye on their Twitter follower count. If you develop an online presence for personal amusement or because you felt it was a ‘minimum requirement’ then these measures may well fit the bill. Success can be a very personal idea.

    What’s Success To You?

    For us, success always means the same thing, business growth. When we engage a client, that’s our goal. Without putting too fine a point on it, if you’re in business online, you should be looking...

  • 0 comments 354 reads
    Posted on 2013-04-16

    B2B customers don’t find products or services through Twitter, do they? Actually, they do. Research by Optify, in January, found that Twitter has the highest B2B conversion rate of any social network. As well as better figures than organic and paid search. B2B customers don’t just use Twitter; they convert from Twitter.

    That research offers the perfect encouragement for B2Bs that want to get on Twitter and take advantage of the opportunities it creates. The problem with Twitter, or any social network, is that once you have an account you have to use it. The advice for businesses on social networks is always the same. Get on social, post as often as you can.

    You have to post often to get enough visibility to...

  • 0 comments 232 reads
    Posted on 2013-04-15

    Sometimes it’s hard to spot the root cause of a problem. You know you have one, you know you can do better, but you just can’t put your finger on the cause of the problem. That’s how most B2Bs feel about their online presence.

    You may be having so much trouble finding the problem, because it doesn’t look like a problem. Something you think is great about your digital marketing may be the factor that’s dragging you down.

    It may even be a collection of things. Lets look at some of the most common digital marketing mistakes.

    The “What We Do” Mystery

    When a visitor arrives on your website, do they instantly know what you do? How many links do they have to follow and lines do they have to read to get it? This “...

  • 0 comments 198 reads
    Posted on 2013-04-09

    sqaure pizzaIn yesterday’s post, we discussed the potential learning for B2B marketers from ‘weird’ YouTube videos. One thing I forgot to mention was that some of the inspiration for the post came from my Fiancée who’s a lot more YouTube-literate than I am. Particularly when it comes to beauty vloggers like Elle Fowler, who featured in one of the videos mentioned on yesterday’s post. And more importantly, she showed me a fascinating video by Elle’s sister, Blair.

    Why Aren’t Pizza Boxes Circles?

    Which leads us to the idea of round pizza boxes. In the video (at 2:34), Blair discusses her regular...

  • 0 comments 165 reads
    Posted on 2013-04-08

    niche youtube videosThe Internet has a habit of helping you to lose perspective. If you spend too much time online, you begin to forget what’s normal and what the rest of the world sees as a bit weird. It’s so easy to get used to certain Internet terminology, images or memes that you forget that not everybody in the ‘real’ world knows what they are or what they mean. When you get a reminder, it can leave you feeling a little silly.

    I got that feeling recently when I foolishly clicked on a link to an article about the ‘strangest trends on YouTube’. Now, I spend a lot of time online, but I’d like to think that as a B2B marketer I stick to the brighter, more normal, avenues of the Internet. And ‘strangest trends on YouTube’ is quite a claim. But, on the whole I will say that the article did mention some pretty...

  • 0 comments 215 reads
    Posted on 2013-04-04

    ‘Cool’ is an interesting word. It’s a word with a secondary meaning that used to belong to only a small subset of the population. An underground meaning that was kept away from an establishment that didn’t understand what it meant to be ‘cool’. As that subset became a part of that new establishment, ‘cool’s other meaning became the generally accepted meaning of a word that no longer seems to mean ‘low in temperature’.

    The irony is, since cool became the official word for things that are ‘cool’, the meaning started to switch. It became really uncool to say ‘cool’. Leaving us in a strange situation where nobody really knows what ‘cool’ means anymore.

    ‘Cool’ Online Marketing Content

    Which brings us to business web design and online marketing content. Businesses have become the biggest users of...