Ernan Roman

TypePostAuthorRepliesLast updated
BlogKomen and the Privacy Act: 3 Takeaways e_roman03 days 4 min ago
BlogStarbucks - 3 Twitter Best Practices e_roman01 week 2 days ago
BlogPositive Customer Experience: What's the Return on Investment? e_roman02 weeks 2 days ago
BlogDamaging Your Customer’s Loyalty e_roman23 weeks 2 hours ago
BlogThree Voice of Customer Innovators to Watch in 2012 e_roman04 weeks 3 days ago
BlogBroken Promises e_roman05 weeks 2 days ago
Author ProfileAuthor Profile for Ernan Roman (e_roman) e_roman07 weeks 2 days ago
Blog2012: Year of Preference-Driven Multichannel Marketing Breakthroughs e_roman07 weeks 2 days ago
Blog"The Customer Is Always Wrong" e_roman08 weeks 2 days ago
BlogHoliday Blues: Lost Opportunities, Knee-Jerk Discounts e_roman09 weeks 2 days ago
BlogWhen Customers Push Back: 3 Recommendations e_roman010 weeks 2 days ago
BlogThe Real Reason They Wept for Steve Jobs: A Marketing Revelation e_roman011 weeks 3 days ago
BlogLearn from Coke's 3 Facebook Best Practices e_roman012 weeks 2 days ago
BlogVerizon's "Opt-Out" Policy; What Marketers Should Do Differently e_roman013 weeks 3 days ago
BlogLinkedIn Fatigue? VW Doesn't Think So e_roman014 weeks 2 days ago
Blog5 Best Practices to Improve Customer Service e_roman115 weeks 15 hours ago
BlogNetflix: 3 Marketing Takeaways We Can Apply e_roman016 weeks 3 days ago
BlogSteve Jobs: Two Major Lessons for Business Leaders e_roman017 weeks 2 days ago
BlogFacebook's Makeover: Breakthrough or Big Brother? e_roman018 weeks 3 days ago
BlogNetflix: What Worked and What isn't Working e_roman019 weeks 3 days ago
BlogHelp Your Customer Service Reps Engage with Customers e_roman020 weeks 2 days ago
BlogFacebook Coupons: Money In The Bank? e_roman021 weeks 2 days ago
BlogTwitter Fatigue? Or Irrelevance Fatigue? e_roman022 weeks 2 days ago
BlogLet’s Give Them Something to Talk About: Creative Use of Social Media e_roman023 weeks 2 days ago
BlogHow to Introduce Customer Centric Thinking into Your Organization e_roman024 weeks 2 days ago