Donna Fluss

TypePostAuthorRepliesLast updated
BlogContact Center Shopping List for 2012 donna_fluss28 weeks 1 day ago
ArticleUsing Social Media for Customer Service – Best Practices for Doing it Right donna_fluss011 weeks 10 hours ago
BlogIs CRM Dead? donna_fluss611 weeks 11 hours ago
Author ProfileAuthor Profile for Donna Fluss (donna_fluss) donna_fluss029 weeks 6 days ago
BlogThe "New" Chief Customer Officer donna_fluss030 weeks 10 hours ago
BlogGreat Service is Driven by Corporate Culture donna_fluss039 weeks 1 day ago
BlogMaking Speech Analytics Findings Actionable donna_fluss043 weeks 1 day ago
BlogThe Rise of Proactive Customer Care donna_fluss043 weeks 1 day ago
BlogContact Center Goals for 2011 donna_fluss01 year 4 weeks ago
BlogVoice of the Customer in a Multi-Channel World donna_fluss01 year 21 weeks ago
BlogWho Should Own the Contact Center: The Business or IT? donna_fluss31 year 34 weeks ago
ArticleCustomer Retention is a Priority for Mobile Phone Providers donna_fluss11 year 37 weeks ago
BlogRecovering from Failed CRM Projects donna_fluss01 year 43 weeks ago
BlogInnovation, Analytics, SaaS and Pricing Enhance WFO Landscape, Giving End Users Better Options and Results donna_fluss01 year 48 weeks ago
ArticleVoice Self-Service is Essential for Achieving Top 2010 Enterprise and Contact Center Goals donna_fluss02 years 23 hours ago
BlogThriving in 2010: Top 5 Priorities for Contact Center Managers donna_fluss02 years 3 weeks ago
ArticleSeven Trends Driving Contact Center Innovation donna_fluss22 years 7 weeks ago
BlogWhat to Expect in 2010 [Contact Center] donna_fluss02 years 8 weeks ago
BlogIs Unified Communications the Next "Disruptive" Customer Service Technology? donna_fluss12 years 9 weeks ago
Company ProfileDMG Consulting LLC donna_fluss02 years 9 weeks ago
Research ReportContact Center Unified Communications Market, Vendor and Product Guide donna_fluss02 years 9 weeks ago
ArticleVoice Self-Service to the Rescue donna_fluss02 years 27 weeks ago
ArticleThe QM/Recording Market Looks Bright donna_fluss04 years 10 weeks ago
ArticleSpeech Analytics Helps Companies Find Meaning in Customer Conversations donna_fluss04 years 36 weeks ago
ArticleThe Next Frontier in Contact Centers? Reining in "Unstructured" Data donna_fluss05 years 1 week ago