| Blog | Can Stressed Workers Put Customers First? | dick_lee | 3 | 2 weeks 1 day ago |
| Blog | Let’s be Charitable Toward Companies Trying to Be Customer-Centric | dick_lee | 0 | 5 weeks 2 days ago |
| Blog | Exposing a Common Customer-centricity Misperception | dick_lee | 0 | 9 weeks 2 days ago |
| Blog | Why Rent a CRM Application? Build Your Own With Caspio (and a Whole Lot More) | bob_thompson | 2 | 15 weeks 9 hours ago |
| Blog | More Companies Are Deigning Customer-Centric Business Strategies, But Then What…? | dick_lee | 0 | 15 weeks 2 days ago |
| Blog | Have consumers finally reached a breaking point? | dick_lee | 0 | 16 weeks 1 day ago |
| Blog | Is There Any Customer Worse Off than the Software Customer? | dick_lee | 0 | 21 weeks 2 days ago |
| Blog | Holding Customer Research Firms Accountable For Misleading Research | rbacal | 43 | 28 weeks 2 days ago |
| Blog | Are Service & Production Quality Two Sides of the Same Coin? (be careful how you answer) | dick_lee | 0 | 29 weeks 1 day ago |
| Author Profile | Author Profile for Dick Lee (dick_lee) | dick_lee | 0 | 29 weeks 6 days ago |
| Blog | Do Software Company Sales Methods Predict Post-Sale Service Levels? | dick_lee | 0 | 31 weeks 2 hours ago |
| Blog | It Took Five Techs Four Hours to Network Two Computers: Why does Microsoft allow this to happen, and are they paying a price for it? | dick_lee | 0 | 32 weeks 3 days ago |
| Blog | Can Traditionally Structured Airlines Become Customer-Centric, or Do They Have to “Break the Model First?” | dick_lee | 0 | 35 weeks 2 days ago |
| Blog | Customer-centricity is irrevocably changing IT. What other disciplines are being reshaped? | dick_lee | 0 | 36 weeks 1 day ago |
| Blog | Can Sales Turn the Corner and Meet Customer Expectations? Quite a Change Management Challenge | dick_lee | 0 | 39 weeks 4 days ago |
| Blog | The 10 Most Disreputable Companies in the U.S.? (and how about globally?) | dick_lee | 0 | 40 weeks 1 day ago |
| Blog | Aren’t We Just Kicking the Customer Can Down the Road? | dick_lee | 0 | 42 weeks 10 hours ago |
| Blog | Should customer-centric strategy development be a separate function within an organization or shared knowledge? | dick_lee | 0 | 43 weeks 2 days ago |
| Blog | Does the phrase “You can’t boil the ocean” pertain to customer-centric process? | dick_lee | 0 | 47 weeks 3 days ago |
| Blog | Between Customer-Centric Business Process & Change Management, Which is the Cart & Which is the Horse? | dick_lee | 0 | 48 weeks 3 days ago |
| Blog | While Marketing’s Becoming More Left-Brained, Is Process Becoming More Right-Brained? | dick_lee | 0 | 49 weeks 20 hours ago |
| Blog | Reverse Engineering the Organization, Starting from Customer Process | dick_lee | 0 | 50 weeks 2 days ago |
| Blog | Breaking the Mold: What might happen if customers elected CEOs? | dick_lee | 0 | 1 year 4 hours ago |
| Blog | Is the Process Industry Pigeonholing Itself Out of Existence – or are We Taking a Scope Leap Outside of Process? | dick_lee | 0 | 1 year 2 weeks ago |
| Blog | Does becoming customer-centric mitigate resistance to change? | dick_lee | 1 | 1 year 3 weeks ago |
