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Denis Pombriant, Beagle Research Group, LLC
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Denis Pombriant is a well-known thought leader in CRM and the founder and managing principal of the Beagle Research Group, LLC, a CRM market research firm and consultancy. He can be reached at denis@beagleresearch.com.

 
Member for 2 years 29 weeks
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User points: 1300
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Recent Posts
  • Title
    CRM Predictions for 2009
    Type
    Article
    posted
     Jan. 9, 2009;
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    The year we have just started looks to be at least as strange as the one just completed. For me the big tip-off is that public companies have thrown their collective hands in the air and told the...
  • Title
    CRM and the Middle-Aged Simplifier
    Type
    Blog
    posted
     Oct. 31, 2008;
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    Harvard Business Publishing posted a very provocative blog entry by marketing guru John Quelch recently, you can read the whole thing here. Quelch’s thesis is that the recession now upon us will...
  • Title
    Economy Should Give On-Demand a Boost
    Type
    Blog
    posted
     Oct. 8, 2008;
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    The economic troubles we are all now experiencing will serve as a boon to the on-demand market. It makes good sense that as further pressure is exerted on company budgets and balance sheets that...
  • Title
    Product Innovation Is Wired Into Apple's DNA, and It Shows
    Type
    Article
    posted
     Aug. 11, 2008;
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    Apple has been held up as the poster child of ease of use and high value customer experience, but how did that all happen? My recent experience purchasing a Macintosh gave me a window into the...
  • Title
    The On-Demand Economy
    Type
    Blog
    posted
     Jun. 24, 2008;
     1
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    The world is beginning to run up against significant resource constraints — the amount of arable land, available energy, peak oil, climate change and much more. What all these things have in...
  • Title
    The Night the System Played Santa: IT and the Front Office Create Magic for Your Customers When They Work Together
    Type
    Article
    posted
     Jun. 9, 2008;
     1
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    A long time ago, almost another lifetime it seems, I remember a customer describing his customers as the bottom of the food chain. That was well before CRM or anything like it existed. My customer's...
  • Title
    NetSuite One World
    Type
    Blog
    posted
     Apr. 22, 2008;
     0
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    Last week NetSuite announced OneWorld, new technology that enables multi-national companies to manage their finances. If you are not a financial person, the distinction that the new offering...
  • Title
    Automating the Suggestion Box
    Type
    Blog
    posted
     Mar. 25, 2008;
     2
    comments
    body
    Starbucks’ new My Starbucks Idea customer-community-let-us-hear-from-you idea shows how hard it is to do the social marketing thing and it also shows how corporations sometimes take good ideas and...
  • Title
    Make Your Company Easy To Do Business With
    Type
    Blog
    posted
     Mar. 24, 2008;
     0
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    body
    Make your company easier to do business with. That sounds simple doesn’t it? Who would make their company harder to do business with, intentionally at least. Reminds me of the old FedEx...
  • Title
    It's Time for CRM Suites to Recognize the Customer
    Type
    Article
    posted
     Mar. 24, 2008;
     0
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    body
    CRM has been a stable tool set for many years because the particular combination of sales, marketing, service and support is a "just right" solution. In other words, it fits the need. But now the...