Connie Kadansky

Connie Kadansky

Exceptional Sales
Coach for Salespeople, Financial Advisors and Executive Recruiters, PCC credential specializing in Overcoming Sales Call Reluctance.
  • 0 comments 384 reads
    Posted on 2012-04-02

    Some salespeople think that Sales Call Reluctance is just picking up the phone.  Telephobia is only one type of Sales Call Reluctance.

    There are actually 12 distinct types of fear that can cause salespeople to avoid the prospecting. It is vital to know which of the 12 types of call reluctance is holding your sales career hostage. Do any of these sound familiar?

    • Doomsayers will not take risks. This type of call reluctance can be lethal to a sales career.

    • Over preparers tend to overanalyze and avoid action. They’re busy, busy, busy people busy with current clients, admin work, organizing files, studying the latest trends- which keeps them from meeting qualified prospects.

    • Hyper-pro salespeople are obsessed with image, but when it comes to their presentation skills, they’re not better than the next salesperson. They look good, but they confuse packaging with prospecting.

    • Stage fright causes many salespeople to default on prospecting that...

  • 0 comments 957 reads
    Posted on 2012-01-05
    1. Be honest with yourself. Many people are more willing to admit they are alcoholic, than that they are sales call reluctant. Are you getting in front of qualified prospects consistently and comfortably? If not, why not? Many people want to hide and deny their call reluctance. Admitting they are call reluctant is the first step to overcoming the debilitating disease of prospecting.
    2. Observe your behavior on the sales call. Call reluctance shows up there, too. What happens when it is time to ask for the business? Do you shy away? Do you hope that if you are nice enough, they will ask to buy?
    3. (If you are making all the money you want and meeting your objectives, do not do this exercise!) Write down your self-defeating behaviors. Do you commit to making 50 calls a day and stop at 20? Do you get caught up in busy work so you can avoid prospecting? Do you lose business cards? Do you write a prospect’s name on a sticky note and then misplace it? Do...
  • 0 comments 723 reads
    Posted on 2011-11-19

    As salespeople if we are active in our marketplace every day we’ll have some type of challenge or obstacle; right?

    How can you ensure that you’ll keep yourself in a good psychological place no matter what challenge arises?

    I encourage my clients to start every day, seven days a week, writing down five things that they are deeply grateful for.  At first they are grateful for their family, their health, their house, etc.   However, as the days progress, they start recognizing the small things that they appreciate and their confidence soars, e.g. for the resource a friend shared, for a thoughtful compliment their client gave them, for their discipline to make a few cold calls.  Gratitude creates a magnetic energy.  Try it!  I guarantee you’ll feel better.  Feeling good about you is vital to your success.  Whether you know it or not, you radiate your feelings.  You cannot not fake it.  Your prospects pick up on your energy and your tone.  You don’t even have to say a word...

  • 0 comments 740 reads
    Posted on 2011-09-08



    One of the greatest coaches of all time is Phil Jackson (Chicago Bulls and L.A. Lakers) –  the “Zen Master.”

    What can we learn from a Zen Master?  The first step is to be conscious and aware of your breathing.  When you get ready to prospect, put both feet solidly on the floor, sit up straight and take a deep breath in as you say to yourself  “I am breathing in.”  Then breathe out and say “I am breathing out.”  Just notice the powerful calm that comes over you.

    Then say “I am breathing in calm.  I am breathing out confidence.”

    Breathing will slow down the...

  • 0 comments 965 reads
    Posted on 2011-07-29

    Today I listened to a CD from Goforno -- Andrea and Richard are proposing that we shift our mindset and find the word "no" empowering if we are going to succeed in sales.  Richard tells a story that will literally change your perspective on "no."  Highly recommend you check out their website and ponder their concepts.  

    When a prospect tells you "no" -- what do you make "no" mean?  Does it mean "not now?"  Do you make it mean that you are in someway unworthy and that your product is worthless. Then you spiral down into self-doubt?

    You have the power to shift your mindset! 

  • 0 comments 1,048 reads
    Posted on 2011-07-29

    How do you feel about the world? Do you think it is beautiful? In your mind’s eye do you see the beautiful pictures of the earth from many different angles? Or do you see it as “doomed” and you are losing faith in humanity?

    According to Dr. Dr. Wayne Dyer “What you think of yourself is what you think of the world.”

    We cannot be pessimistic about the world and optimistic for ourselves.

    Want to shake yourself out of the duldrims? Start listing ten (10) people who are you are deeply grateful for right now. Choose one and write one paragraph listing all the reasons why you appreciate them. Send them your paragraph.

    It is impossible to have a negative thought that follows with a “positive” emotion. Out there in the selling world, your attitude speaks so loudly your prospects cannot hear what you have to say. Your attitude comes through in your voice, your tone.

    Prospects are attracted to optimistic salespeople who are confident. Confidence breeds...

  • 0 comments 582 reads
    Posted on 2011-07-27

    The magic is your delivery.  Only 27% of the communication when you are prospecting are the words that you say.  73% of your communication is your tonality, which includes your volume, speed, tonation, inflection, pausing, and quality of your voice.   

    With that said, words are important and I highly recommend that you have a typewritten script.  The script that I have been using for years includes a component of influence.  "We work with several companies similiar to yours, such as X, Y and Z, and our clients tell us that (plug in your laser sharp value proposition.)  Then have an engaging question.

    If you need help on your value proposition, please email me at connie@exceptionalsales.com and request our value proposition worksheet.  Your value proposition needs to be as unique as your fingerprint.  If it isn't you have some homework to do!

    Sometimes people think that they are experiencing Sales Call Reluctance...

  • 0 comments 931 reads
    Posted on 2011-07-26

    It’s sales trainers and sales managers, according to George Dudley and Shannon Goodson, world-renowned behavioral scientists. Their research shows that some sales trainers and managers actually are contaminating the very people they intend to inspire. They start out on Monday morning and say “get out there and sell, sell, sell, but don’t be like a salesperson.” There are salespeople who are very sad about their production, because they are ashamed of their role. They feel that people reject them because they are salespeople so they try to act like “consultants” or “account managers” in order to disguise their role. They believe that sales is an unacceptable career.

    The fact is the prospect knows that the salesperson is a salesperson and often they are okay with it. If you have a strong value proposition and you are calling into a market that you know needs, wants and buys your services, you are serving your prospects to reach out to them.

  • 0 comments 1,069 reads
    Posted on 2011-07-23

    There is a 34% chance of achieving a goal if you set it and write it down. Are you impressed? 34%? However, if you set a goal, write it down, formulate daily action items, share the action items with a friend/coach/manager AND report in on your progress, your chances of achieving the goal goes up to 76%. That is more impressive; right?

    For two months, I have been writing my daily action plans and sharing with my coach. My achievements have accelerated noticeably. I have gone gluten-free, I am exercising more, making more phone calls, setting more appointments, facilitated a successful webinar, have gone days without looking at the news. Those are just a few.

    I challenge you to find someone who you will commit to be accountable to on a daily basis. Oh, did I mention, I signed a contract with my coach? Yes, so on the days when I don’t feel like doing something I committed to, I think of the contract. It is a real kick in the pants!

    Here is the link on the...

  • 0 comments 820 reads
    Posted on 2011-07-19

    . . . record your calls and listen to them!

    Dr. Birdwhistle of the University of Pennsylvania said that when we are on the phone 73% of our communication is our tonality, which includes volume, pitch, inflection, speed, intonation, quality. If the stakes are so high, why not listen to how you sound when you are prospecting? Only 27% of the communication are the words that you speak.

    My courageous clients invest in the time and effort to record their calls. They accelerate their success by being vulnerable and eavesdropping on their conversations. One client said “I sounded like a bull in a china closet. I interrupted them constantly. I was too loud. No reason I am not succeeding.” He went on to immediately self-correct and started successfully setting more appointments.

    http://www.newcallsolutions.com will set you up to record your calls. It’s easy.