Walgreen’s “Urban Concept Store,” represents the best of the best in customer experience. As Walgreen president Joe Mangacca states, their aim is to “transform from a traditional drugstore to a retail health and daily living destination,” out of the desire to become “a central part of life for many who live and work” in and around their stores.” CEO Greg Wasson describes their strategic vision not as selling a product, but rather offering an experience. He describes the stores recent facelift as the “'Well Experience.”
The drugstore retail giant dumped its pre-made pots of coffee, hot dogs, pizza slices, bags of chips, candy...





