Bob Hayes

TypePostAuthorRepliesLast updated
BlogTen Guidelines for Clean Customer Feedback Data bobehayes03 days 7 hours ago
BlogThe Practice of Customer Experience Management: An Overview bobehayes01 week 3 days ago
BlogFour Things You Need to Know about Your Customer Metrics bobehayes03 weeks 3 days ago
BlogAssessing the Validity of your Customer Experience Management Program bobehayes04 weeks 2 days ago
BlogThe Net Promoter Score: Let Us Not Forget The Past bobehayes15 weeks 2 days ago
BlogHow Reliable is your CEM Program? bobehayes06 weeks 3 days ago
BlogThe Good. The Bad. The Twitter: An Open Letter bobehayes08 weeks 3 days ago
BlogTwo Things Everyone Needs to Know About Your CEM Program bobehayes09 weeks 3 days ago
BlogAsking the Right Customer Experience Questions bobehayes010 weeks 3 days ago
BlogSimplifying Loyalty Driver Analysis bobehayes011 weeks 3 days ago
BlogMaximizing the value of your customer experience management data bobehayes012 weeks 3 days ago
BlogMeasuring The Customer Experience Requires Fewer Questions Than You Think bobehayes013 weeks 3 days ago
BlogThe Importance of Your Relative Performance bobehayes014 weeks 2 days ago
BlogRelative Performance Assessment: Improving your Competitive Advantage bobehayes015 weeks 2 days ago
BlogUnderstanding the Mobile User Experience Will Help you Build a Better App bobehayes016 weeks 2 days ago
BlogWhat does the 5-point/star mobile app rating tell us about user loyalty? bobehayes017 weeks 2 days ago
BlogRemembering Steve Jobs bobehayes017 weeks 5 days ago
BlogMeasuring Customer Loyalty is Essential for a Successful CEM Program bobehayes018 weeks 3 days ago
BlogCustomer Experience Management Defined bobehayes019 weeks 2 days ago
BlogWhy do we use surveys to measure customer loyalty? bobehayes021 weeks 2 days ago
BlogTry these Customer Loyalty Questions for your Relationship Survey bobehayes623 weeks 10 hours ago
BlogWade Loves Costco and so Does Wade bobehayes024 weeks 2 days ago
BlogOptimizing your customer relationship survey bobehayes025 weeks 2 days ago
BlogKnow your Enterprise Feedback Management Provider bobehayes026 weeks 3 days ago
BlogHolding Customer Research Firms Accountable For Misleading Research rbacal4328 weeks 2 days ago