MarketPlace
Powering the New Customer-Conversation Driven Enterprise
[March 18, 10 AM PDT] With the exponential growth
of the social web, enterprises need a new way to effectively collect and utilize unstructured information that can be used to drive business decisions.
This webinar will discuss LARA, a new methodology to help enterprises more effectively Listen to, Analyze, Relate and Act on customer information.
Global Customer Experience Management Certification Program
[March 17-18, Paris] Learn cutting-edge CEM methods
from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a
framework with relevant guiding principles and tools for designing the best experience to your customers.
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