Bob Thompson

TypePostAuthorRepliesLast updated
PageTop 10 Authors of 2011 by Category bob_thompson07 hours 49 min ago
PageTop 10 Authors of 2011 - Get Your Badge Code bob_thompson07 hours 54 min ago
BlogMy Apple Customer Experience: how it turned sour and why I am not buying Apple products maziqbal64 days 1 hour ago
ArticleCustomer Experience Management: 10 Best Practices to Create Real Business Value Shaun_Smith236 days 11 hours ago
BlogBestBuy’s Blogging CEO Sparks Criticism from Customers and Employees pseybold71 week 1 day ago
PageArticle Guidelines bob_thompson02 weeks 2 hours ago
BlogReflections on customer loyalty and customer satisfaction: not the usual perspective maziqbal82 weeks 2 days ago
BlogDynamic pricing and the $135 cab fare pflefler12 weeks 6 days ago
ImageTammy Weinbaum bob_thompson03 weeks 3 days ago
BlogA brief (personal) point of view on the state of customer-centricity maziqbal23 weeks 4 days ago
PageTop 10 Authors of 2011 bob_thompson03 weeks 6 days ago
PageTop Authors of 2011 bob_thompson03 weeks 6 days ago
PageEditorial Topics 2012 bob_thompson03 weeks 6 days ago
BlogTrends in the CRM Software Market 2012 mboysen24 weeks 8 hours ago
ImageSocial CRM Trends and Forecast (Google Insights 1/11/2012) bob_thompson04 weeks 8 hours ago
ImageSocial CRM - Regional Interest bob_thompson04 weeks 8 hours ago
BlogWhen the social media bubble burst axels194 weeks 3 days ago
BlogWhat is the Social CRM interface of the future? prem_k34 weeks 5 days ago
Blog80% of Innovation Projects Fail – What Should We Do? Stefan_Lindegaard35 weeks 11 hours ago
PageTop 10 Authors by Category bob_thompson05 weeks 1 day ago
PageTop Authors for All Time bob_thompson05 weeks 1 day ago
PageTop Authors for Past Year bob_thompson05 weeks 1 day ago
BlogWhat is this beast called “customer focussed strategy”? maziqbal25 weeks 3 days ago
BlogCan you fake a customer-centric orientation? maziqbal25 weeks 3 days ago
BlogDavid vs. Goliath I: Challenging Fred Reichheld on the Economics of Loyalty howardlax105 weeks 3 days ago