Chris, Contributor at Wired Magazine talks about how in our society there is a the pressure to know everything!
Chris, Contributor at Wired Magazine talks about how in our society there is a the pressure to know everything!
Laura from One Forty, Adam Kanner from ScoreBig and Steve Strauss from USA Today joins us
Unfortunately, I was in Chattanooga, Tennessee yesterday with a client during the tornado disaster that racked the southeastern part of the United States on Thursday. It is now being reported that 288 people died, and a million people are without power.
While I was called into a tornado shelter many times yesterday, one experience stands out. Right before dinner, the alarms went off at the Marriott Courtyard Hotel in downtown Chattanooga. We were instructed to come to go into the hallway away from the windows or to go to the basement of the hotel. I know I am from Chicago, but I had seen tornado movies before! Besides earlier in the day, I had seen it rain sideways! I grabbed by iPad and iPhone and headed down the stairs. What I found in the...
I had the fortunate opportunity to speak to the staff at Miraval, the world famous resort and retreat . I talked to their staff about how social media makes customer service the new marketing. Miraval is known for its world class customer service and what I experienced over the next 3 days was proof. The staff at Miraval knows that each moment with a guest counts. They know that great customer service needs to be demonstrated "consistently and constantly". They know how each of these moments add up to a "blow you away" customer service experience the guest will always remember (and tell others about on social media!). Here are just three examples:
1. Whatever it takes, even if they have to wax your leg. I had landed in...
There are a lot of entrepreneur books out there. I even wrote one! However, this new book from Carol Roth is special. The Entrepreneur Equation discusses the questions you should ask BEFORE starting. She takes a step backward and talks about:
Should I be an entrepreneur ? Why do you want to be an entrepreneur?
Carol talks about the risks and rewards based on your personal situation and how to stack the odds...
I have been a big fan of Guy Kawasaki forever. I finally was able to interview him on Business Insanity Talk Radio.
He is the co-founder of Alltop.com, an “online magazine rack” of popular topics on the web, and a founding partner at Garage Technology...
On Business Insanity Talk Radio, we talked with one of the most successful entrepreneurs right now on the planet, Groupon director co-founder, Brad Keywell. We discussed:
My next guest was LinkedIn expert, Lewis Howes is a former professional...
Ok, well it may not be as sensational as “casual sex”, but it is an important trend in small business using video on the web. On Business Insanity Radio today, I talked to Steve Garfield about how to do video well on the web. Steve is a long time video expert with the book, Get Seen: Online Video Secrets for Building Your Business. We...
If you live in the Midwest, it’s a snow day. It would be very easy for that to mean “work from home day”, but remember when you were a kid. Remember what a real snow day was with movies, hot chocolate and playing outside?
A ‘business’ snow day can also be something different and special. Give the phones and email a day off. Instead, try one of the following: