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Bill Brown


Chordiant Software

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Bill Brown is director, Worldwide Card Solutions, for Chordiant Software, where he supports the unified customer experience life cycle by defining, developing and selling vertical business applications. Earlier, Brown worked for 16 years in the card industry. Bill.Brown@chordiant.com

 
 

Turning Collections Into a Positive Customer Experience

comment count 0 comments | 2635 reads
Posted on May 27, 2008

Collections divisions at companies across industries are in the spotlight these days. And with the recent housing downturn and economic slowdown, collections needs are increasing at a staggering rate. According to Kaulkin Ginsberg, a Maryland-based market research firm, the U.S. now has more than 6,000 debt collection companies. According to the Federal Reserve, the consumer credit industry increased from $133.7 billion of consumer debt obligations in 1970 to $2.5 trillion of consumer debt obligations in November 2007, a compound annual growth rate of 8.2%. And the amount of outstanding revolving and non-revolving consumer credit increased at a compound annual growth rate of 6.4% from $1.3 trillion in June 1997, to $2.5 trillion in June 2007.

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