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Ardath Albee is a B2B Marketing Strategist and the CEO of her firm, Marketing Interactions, Inc. She applies over 25 years of business management and marketing experience to help companies with complex sales use eMarketing strategies to generate more and better sales opportunities. Her book, eMarketing Strategies for the Complex Sale was recently released by McGraw-Hill.
  • 0 comments 1,004 reads
    Posted on 2011-09-26

    In reviewing an article in BtoB Magazine, Tech Marketing Budgets Lower Than Expected, I came across this statistic that made me stop and think: "This year, 52% of all marketing program spending will be focused on awareness-building activities, while 48% will be focused on demand generation, according to IDC."

    The first thing I thought was, Shouldn't all marketing be demand focused?

    Awareness is necessary for demand generation, of course, but I'm failing to see the value in creating a distinction between the two. In my opinion, the term awareness is misused to mean company-focused advertising. With this mindset, I believe companies take steps away from more effective customer-centric approaches. This is when that "award winning, leading provider of..." garbage starts...

  • 0 comments 960 reads
    Posted on 2011-09-20

    Balancing-the-Demand-Equation
    Over the weekend I had the privilege to read Adam Needles' new book, Balancing the Demand Equation. I highly reccommend that you go get your own copy.

    Adam begins the book...

  • 0 comments 1,089 reads
    Posted on 2011-09-05

    I speak to a lot of B2B content marketers. It can be exhausting. Not speaking to them, of course, but hearing them talk about all the stuff on their plates. The list of To Dos is overwhelming. I'm truly worried that in trying to adopt the new mandates for continuous content development and distribution that we're going to start seeing major burnout.

    The inspiration for this post goes to Eric Wittlake (@wittlake) who wrote a post about how social media is lowering our content standards. His premise is the more we feel the need to share content, the less interested we are in reading it. But additionally, that the pressure to churn it out is resulting in mediocre content development. Amen and Kudos to Eric for focusing the spotlight.

    It's been a project to try and...

  • 0 comments 1,182 reads
    Posted on 2011-08-28

    If you do nothing else when evaluating the probability that your marketing content will resonate with your prospects and customers, answer this question from their perspective: Why should I care?

    And make sure it's in the first couple of sentences.

    Yes, a title that tells them is great, but you have to back it up with the meat for the premise to hold their attention for more than the first paragraph.

    It used to be that you had more time - up to about 7 seconds. Now I'm seeing reports that say it's down to 3 seconds. That means getting the point across quickly is an imperative.

    For those people who scan before they read, you need to make sure you've got the compelling reason or takeaway they're interested in reiniforced in your headers and/or bullet points.

    Most importantly, you need to make sure that you're asking and answering the question from the buyer's perspective - not yours. What you believe is important doesn't count. The...

  • 0 comments 1,104 reads
    Posted on 2011-08-25

    One of the things that gets forgotten during marketing content developed for website use is the impact of the presentation of the content within the "look and feel" of the web page it will be displayed on. The other is what's in it for the reader.

    I just looked at a webpage that used the company's name 20 times on one page. They also used the primary keyword phrase for the subject matter focus 19 times. Sure, they have great organic search results for that phrase, but the disappointment is that the content didn't have any substance to it. After a couple of paragraphs it became tedious. But, that might have also been due to the amount of vague jargon and buzzwords that was included. The result; search optimized pablum.

    This webpage is on the company's website. Their company name is in the banner, the domain name and several of their product names. It didn't need to be used 20X - people know where they are. But the true hindrance of overusing the company's name in...

  • 0 comments 1,143 reads
    Posted on 2011-08-19

    Clicks are often considered as measurements of B2B marketing success. But have you ever stopped to think about the meaning of a click? How do you know what that click means to the clicker (clickee?). After all, the meaning is attributed by the person who clicks, not the marketer who tallies them up to prove their campaign was successful. The number of clicks doesn't have as much to do with success as the response generated.

    A click can result in a variety of responses, for example:

    • I'm curious...oops, not what I thought it would be. Pardon the back button.

    • Wow - just what I was looking for, thanks!

    • I thought this white paper would be great, but 2009? Are you kidding?

    • Really good points. My boss should see this. Thanks for including a share feature.

    • These guys are full of themselves. Talk about me, me, me...
  • 0 comments 1,029 reads
    Posted on 2011-08-17

    With the advance of content marketing as a mainstay strategy for B2B marketers comes the inevitability of great expectations. But, I often encounter B2B marketers who are recounting their experiences with content marketing as not living up to expectations.

    I hear things such as:

    "Other email campaigns generate much higher click through and open rates than our lead nurturing program is achieving. It's just not working."

    To which I inquire: What kind of email campaigns are you comparing with your nurturing program results?

    The answer is usually related to eNewsletters or sales discount offers. These are two very different vehicles.

    • An eNewsletter will generally have multiple offers and links with a variety of information. The recipient list can include both customers and prospects. I'd expect response rates to be different.


    • A sales discount offer is one of...
  • 0 comments 928 reads
    Posted on 2011-08-08

    As content marketers, we're often so busy cranking out content and executing programs that we fail to step back and take a look at the big picture from the outside in. Marketers set up their company's presence on a variety of platforms, load content onto websites, pull the trigger on email campaigns, host webinars, etc.

    But over time, things change. Sometimes we even forget all the places we may have established a profile or published content. What happens is that consistency and relevance can erode given the speed of change. Some content is up to date and some is not. What our companies do, focus on, changes and, maybe that's represented in one place, but not in others. Do you know?

    It's critical to take a "customer field trip" to experience what your prospects and customers experience as they interact with your brand online and to correct any inconsistencies to improve their experience with your company and your content. 

    When's the last time you:

  • 0 comments 1,230 reads
    Posted on 2011-07-28

    Today, I received an email from LinkedIn informing me that 86 of my contacts have started something new (read changed jobs or titles). That's about 17% of my total contacts - and that's ocurred since the first of the year, in less than 7 months.

    How long have your leads been in your database? What percentage of them do you think have changed jobs, invalidating the information you have on file?

    DemandGen Report conducted a survey in October of 2010 and, "found that more than 62% of organizations rely on marketing/prospect data that is 20 to 40% incomplete or inaccurate." Their CRM records are also pretty messy as respondents estimate that between 10% and 40% of the information is not worth the form it was entered from.

    Just...

  • 0 comments 1,332 reads
    Posted on 2011-07-21

    This morning I attended a webinar by IDC, 2012 Sales Enablement Strategy: Content is King so Why Does Sales Feel Like a Jester?. Yep, it was the subtitle that got me!

    To set the stage, we need to understand what buyers are doing while they're buying. Many of you have probably heard the rumor that salespeople are being limited in their participation during the buying experience. According to this data from IDC, it's true.

    Take a look at how buyers say they spend their time during their buying process:

    • 23% in discussions with colleagues
    • 21% with sales team interaction
    • 19% searching the web
    • 19% with educational content
    • 18% reviewing promotional content

    Have you noticed where they spend the most time? Time spent with content or searching for it comprises 56% of the buying experience.

    Unfortunately, when IDC asked buyers what was lacking with the content that salespeople provided to them...