Greetings. If you follow sports you likely know that the acronym "MVP" stands for "most valuable player." It's an award given to the player who made the biggest contribution to the success of the team or even the league. Though it isn't always the player with the most talent...after all, there's a lot that goes into making a real difference including hard work, long hours and focused determination. Along this line, many companies and organizations also recognize their own MVPs or "most valuable people" (or employees) each year or even each month. These are the folks who've made the most significant contributions to business success. Again, they don't have to be the most brilliant or most important person, but rather the person who has worked the hardest to satisfy customers, create a new product or service, open a new market or improve top- or bottom-line performance.
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0 comments 361 readsPosted on 2012-02-01
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0 comments 515 readsPosted on 2012-01-30
Greetings. Innovation often means putting things together that don't belong. Or don't seem to belong. Like creating an adhesive that doesn't stick very well (Post-It Notes) or teaching cars to think like fish in order to avoid collisions (Nissan).
But in the aftermath of the national state of sadness that has occurred as Hostess filed for bankruptcy protection, some people--clearly unable to contain their grief--are going slightly over the edge in thinking about how to save the company and its remarkable products. Which begs the question: "Is this real innovation, insanity or an idea likely to turn hunters into vegetarians?"
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0 comments 186 readsPosted on 2012-01-25
Greetings. Having teenagers has its special rewards. Wait...I'm trying to think of one. But seriously, having two teenage daughters is a source of great joy and, at times, lots of emotion. But it's also a wonderful opportunity to learn, keep up with the wisdom and challenges of their generation, strengthen my understanding of digital technology and the fast-changing world of entertainment and improve my colorful language skills. It is also an opportunity to learn about some of the best practices of companies focused on young people that are working hard to earn their attention and purchasing power. Companies like H & M, the fast-growing Swedish retailer, or Chipotle which has reinvented the world of fast food, or...
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1 comments 417 readsPosted on 2012-01-20
Greetings. It was definitely a bad week for American business icons as two great brands filed for bankruptcy protection. First, our dear friends at Hostess decided to bake a brand new plan for overcoming declining sales and a shortage of dough (or capital). And now Kodak, the company synonymous with photography, has entered the dark room of reorganization in the hope of reemerging with a new and brighter image of its future. In the case of Kodak, we can lay most of the blame on a failure of strategy and an unwillingness to leave the past in order to create the future.
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0 comments 222 readsPosted on 2012-01-09
This holiday season it was hard to avoid the amazing growth of "gift cards" as a perfect giving option. Gift cards for practically every product, service or retail establishment known to humankind...all tastefully displayed in drug stores, grocery stores, departments stores and the individual stores bearing their names and logos. They've become almost ubiquitous--my favorite word from high school English class (and a word I have been hoping to use in a blog post)--and a highly desirable present because they allow recipients to buy something they really want instead of what we guess they might want. Not that there's anything wrong with guessing. But, then again, we might choose something that is quickly "re-gifted."
We leads me to a very simple and powerful idea about how to engage employees and bring out their real genius. An idea so simple and logical that it drives most companies, leaders and human resource directors absolutely crazy--"because it's just to hard to...
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0 comments 663 readsPosted on 2011-12-15
Greetings. Many companies I work with express a clear desire to create "flatter" organizations that "empower" their employees and push decision-making down to the lowest possible level. It is an admirable pursuit that is fraught with challenges and powerful opportunities. On the plus side, it reduces the time required and cost of decisions and moves decision-making closer to where the action is. It also has the potential to engage employees in new ways by giving them a much bigger stake in the success of the business. This in turn should lead to greater innovation and initiative as employees seek to solve problems, create more value and connect more directly with their internal and external customers and partners in new and better ways.
On the challenge side, it requires us to have the right cast of characters in place and to all be aligned around a set of values and operating principles that support our mutual success. It requires us to let go, butt...
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0 comments 464 readsPosted on 2011-12-08
Greetings. I'm normally a very patient person, but after the latest round of delays in getting my Boeing 787 "Dreamliner" I'm starting to get a bit frustrated. I realize that creating a state-of-the-art airplane is a difficult thing to do. It involves lots of innovation in terms of design, technology, collaboration and production. But let's be serious, we were promised this product originally in the beginning of 2008.
Now, roughly three and half years later, most of us are wondering when ours will arrive. And, some of us, including China Eastern Airlines have decided to cancel their orders and move on with older and less energy-efficient aircraft as Boeing tries to figure out how to ramp up its output.
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0 comments 317 readsPosted on 2011-12-01
Greetings. Whether you sell your products, services and solutions to businesses, consumers or government agencies, connecting with customers is vital to your success. And doing it in a way that is more valuable than your competitors is more important than ever before. Aided by the internet (or the interweb as our daughter Sara likes to call it), today's buyers have way more access to information, insights, options and the feedback of others. This lets them compare competing offerings and purported customer experiences in more detail long before they ever kick the tires.
So how do you and your company stand out in this new and information-packed world? And remember that it doesn't matter if you are a leading restaurant chain, car dealership or systems integrator. You have to be different in some meaningful way to remain relevant and profitable. And the customer "connection" is key.
Here are seven things to think about...
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0 comments 667 readsPosted on 2011-11-24
Greetings. Thanksgiving is a day when many newspapers offer upbeat stories about people in their communities who are making a real difference. Neighbors helping other neighbors in a time of need. People coming together to provide food for the hungry among us. Soldiers coming home to the welcoming arms of family, friends and even strangers who stop to thank them for their service in protecting the freedoms we hold dear. People overcoming great odds to achieve a dream that some thought was beyond reach. It's a day to pause and be thankful in the face of challenges. To count our blessings. To appreciate the simple things. To honor the people and things that really matter.
And on the front page of today's Washington Post is a wonderful story strikes a powerful cord. It's a story about a remarkable young teacher and football coach...
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0 comments 457 readsPosted on 2011-11-20
Greetings. This past week, during one of our Team Learning Adventures, I took twenty executives from one of the companies we work with to a new exhibition on invention at the National Museum of American History. The exhibit, titled "Invention and Play," provides a wonderful and hands-on understanding of the innovation process and the role of play in sparking new thinking. In the process it profiles some remarkable inventors and ideas including:
Newman Darby, inventor of the "sailboard" and the sport of windsurfing.
Sally Fox, inventor of naturally colored cotton.
Luis Alvarez, Nobel Prize winning physicist who received more than 40 patents and is best known for his invention of a radio distance and direction indicator.
Stephanie Kwolek, a DuPont chemist...





