Janine Benyus: Biomimicry in action | Video on TED.com
| 75 reads
Posted on Feb 24, 2010
Watch for inspiration from nature - Innovation that is artful beautiful and inspired by nature
Janine Benyus: Biomimicry in action | Video on TED.com
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How to stop divide and conquer? No More Corporate Dodgeball 101509
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Posted on Feb 16, 2010
A new understanding of why "The Meek shall inherit the Earth".... a pithy summary in 13 slides points the way to a new operating model for organizations
No More Corporate Dodgeball 101509
View more presentations from Nilofer Merchant .
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Jaw Dropping - the future of health...Patients Like Me
| 707 reads
Posted on Feb 13, 2010
CRM and E-Government
| 426 reads
Posted on Feb 04, 2010
A spirited exchange on Trust and Government - which seems strangely relevant these days when we have to think hard about what every tax payer is now in hock to due to the deficit:
If you take the Federal Deficit of trillions of dollars, and divide it by the number of tax payers today, this is the number you get.
$112,000 ....... if you divide the deficit by the number of citizens then the number is
Now, take a look at the discussion by clicking on the link below, or clicking on the title of this blog.
How would accountability work if we could design a system that taxpayers really knew what they were paying for? In Singapore, there is a Feedback Session on the government budget.... its a little easier with only 4 million people.
CRM and E-Government | CustomerThink
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He changed our lives...85th Birthday of the Inventor of the Computer Mouse -
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Posted on Feb 01, 2010
I had the pleasure of attending Doug Engelbart's birthday party celebrated at The Tech Museum of Innovation last Saturday January 30th. Congratulations to Valerie Landau for organizing it, and to The Tech's online curator, Dr. Rob Stephenson for The Tech's hosting the star-studded event. The event was supported by Engelbart's long-serving NextNow community, the Program for the Future organizers, and was attended by Steve Wozniak (co-founder of Apple). Bob Ketner, Virtual Communities Manager at The Tech Museum brought in luminaries from around the country by Internet video ... the room fell silent to listen as Ted Nelson - the inventor of hypertext - called in to give a most generous tribute to Engelbart.
On Youtube - a birthday greeting with color, movement and music was posted. http://www.youtube.com/watch?v=yfRZJLYJDTo
"The business case often takes years to make. By the early 1960s, a researcher named Douglas Engelbart had conceived of ways to harness computers so people in different places could interact to solve complex problems.
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Social Networks and Maturity ? we have a ways to go IMHO....
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Posted on Jan 30, 2010
Well, this blogpost from my esteemed colleague Mike Boysen at Customer Think reminds me that social networks are just entering their adolescent years.
Not sure what they are going to become, and still shaking off the idea that the world is the world where parents were always right.
Paul Greenberg reminded me of this when he wrote FACEBOOK #FAIL about his experience in recovering after his FB account had been hacked. And it was Paul who got me into FB in the first place .... http://ow.ly/16sg7X
So is there an Abe Lincoln quote for this?
"Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing. " A. Lincoln
What is happening to the reputation of Facebook when things like this keep happening?
Customer Think | What’s With The Complicated Social CRM Maturity Models?
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"A higher purpose" CRM in 2010: The experts' predictions
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Posted on Jan 12, 2010
Follow on article by Neil Davey looking forward, quoting my
"CRM at the Speed of Light" buddy
I picked out the subtitle and highlighted it above - in the reaction to the financial catastrophe that has hit us, people are looking for higher purpose as a way to filter out actions taken out of pure self interest. I read in the NYTimes that the University of Toronto Business School has seriously been re-looking at their curriculum to add multi-culturalism Multicultural Critical Theory. At B-School?
This helps some, but I can't help feeling its a little like slamming one small barn door after the horses have bolted from stables across the globe....
CRM in 2010: The experts' predictions
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Health 2.0 and Social Networks - what CRM can learn from Health 2.0
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Posted on Nov 20, 2009
This article is exclusively written for G-CEM and published in the Nov 09 newsletter. It can be viewed in full with graphics
here .
Diabetes is an epidemic in India and China. In 2006 and 2007 I was in discussion with Johnson and Johnson's CRM strategists for their medical devices for diabetes patients in these countries, each with over 1 billion people, of whom an estimated 10-15% would suffer from diabetes - a number that is larger than the entire populations of most countries. Through those discussions, we began to perceive the opportunity for technology to really make a difference - in saving many lives and improving the health and quality of life of millions by augmenting and enhancing personal and social relationships.
In San Francisco in September 2009, the first Health 2.0 conference was held in the same month as the Medicine 2.0 conference was held in Canada. I found many advances since 2007 and will summarize them in a overview "helicopter survey" of the Health and Medicine 2.0 arena. Completely separately and independently of the world of CRM practitioners, medical and health practitioners are coming up with surprisingly similar findings to what we have been discovering over 20 years of experience in CRM.
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What would Peter Drucker do if he were laid off?
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Posted on Nov 17, 2009
I'm quoting from an interview by Meredith Levinson with Bruce Rosenstein the author of a new book on Peter Drucker as a life coach. It was published today (click on link above) at CIO Magazine. I really like the way he prefaces the comment because it rings very true from my own interactions with Doug Engelbart - you never knew what he was going to disagree with, he had such a unique way of seeing the world, you were always surprised, just when you thought you understood, the rug would be pulled out and you would realize AGAIN, how much more there was to learn and understand.
I have framed the response to be as though to the question, what would Peter Drucker do if he were laid off?
Bruce Rosenstein:
I want to preface this by saying that I don't want to put words in his mouth. I can't say exactly what Drucker would have said because he could be kind of a contrarian and say things you wouldn't necessarily expect. I want to be clear that these are my thoughts based on my study of Drucker's thought.
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latest trends: Catching up is the new looking ahead
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Posted on Jul 15, 2009
Here's a neat summary of trends in 2009 from the ever reliable Trendwatching.com
http://trendwatching.com/briefing/
1. Foreverism - 'never say never"
I just love Jubilation Innovation, don't you? Much better than Recession Depression donchathink?
I'm shifting my writing over to twitter at meilinfung and it updates at my other blog www.meilinfung.blogspot.com so check me out over there.
I'll be at the Community Leadership Summit in San Jose on Saturday afternoon July 18th, so if you see me, come and say hi. I still look like my picture :-)
Take care!
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