Jacob Morgan

Jacob Morgan

Chess Media Group
Jacob Morgan is the Principal of Chess Media Group, a social business consultancy that works with clients on developing internal and external social business strategies. Jacob is also the co-author of Twittfaced, a social media 101 book for business, and authors a top ranked AdAge blog on Enterprise 2.0 and Social Business.
  • Do Organizations Need a Chief Collaboration Officer?
    0 comments 88 reads
    Posted on 2012-02-09

    More organizations are starting to deploy new collaborative tools and strategies as a core part of their business evolution to connect and engage employees.  It’s becoming increasingly difficult (especially at large companies) to oversee these initiatives as typically there isn’t a role devoted to collaboration.  Usually collaboration falls on the shoulders of employees with an existing full plate of things that need to get done (such as the CIO). So is it about time for organizations to create the role of the CCO (chief collaboration officer)?

    In 2010 Morten Hansen and Scott Tapp wrote an article for HBR (Harvard Business Review) which suggested that the role of the CCO should fall on another executive (just not the CEO) such as the CIO, CFO, or COO.  Hansen and Tapp state that the CEO doesn’t have enough time to devote this but I don’t...

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  • Implementing Enterprise 2.0 at the Elizabeth Glaser Pediatric AIDS Foundation Pt 4: Financial Impact, Future Changes, and Lessons Learned
    0 comments 569 reads
    Posted on 2012-02-06

    This is the fourth and final post in a series of posts on how the Elizabeth Glaser Pediatric AIDS Foundation (The Foundation), is implementing emergent collaboration strategies and technologies within its organization. You can read part 1 on Business Drivers, part 2 on Organizational and Culture shifts, and part 3 on Technology Adoption and Operational Impact.

    The Foundation is a non-profit organization dedicated to preventing pediatric HIV infection and eliminating pediatric...

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  • Implementing Enterprise 2.0 at the Elizabeth Glaser Pediatric AIDS Foundation Pt 3: Technology Adoption and Operational Impact
    0 comments 409 reads
    Posted on 2012-02-03

    This is the third in a series of posts on how the Elizabeth Glaser Pediatric AIDS Foundation (The Foundation), is implementing emergent collaboration strategies and technologies within its organization.  You can read part 1 on Business Drivers and part 2 on organizational and culture shifts.

    The Foundation is a non-profit organization dedicated to preventing pediatric HIV infection and eliminating pediatric AIDS through research, advocacy, and prevention, care, and treatment programs.

    The Foundation, currently working in 17...

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  • Implementing Enterprise 2.0 at the Elizabeth Glaser Pediatric AIDS Foundation Pt 2: Culture and Organizational Structure Shifts
    0 comments 641 reads
    Posted on 2012-02-01

    The first part of this case study on the Glaser Foundation discussing business can be found here.

    The Foundation is a non-profit organization dedicated to preventing pediatric HIV infection and eliminating pediatric AIDS through research, advocacy, and prevention, care, and treatment programs.

    The Foundation, currently working in 17 countries, was founded in 1988 and experienced significant growth in the last five years, with its employee base increasing from 200 employees in 2006 to over 1,500 in 2011. This was due in part to increased funding from new global health initiatives, such as the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR).

    The Foundation is a former client of Chess Media Group. We helped with vendor evaluation, use case development, and definition of business objectives. We...

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  • Implementing Enterprise 2.0 at the Elizabeth Glaser Pediatric AIDS Foundation Pt 1: Business Drivers
    0 comments 549 reads
    Posted on 2012-01-30

    This is the first in a series of posts on how the Elizabeth Glaser Pediatric AIDS Foundation (The Foundation), is implementing emergent collaboration strategies and technologies within its organization. The Foundation is a non-profit organization dedicated to preventing pediatric HIV infection and eliminating pediatric AIDS through research, advocacy, and prevention, care, and treatment programs.

    The Foundation, currently working in 17 countries, was founded in 1988 and experienced significant growth in the last five years, with its employee base increasing from 200 employees in 2006 to over 1,500 in 2011. This was due in part to increased funding from new global...

    Read More »
  • Emergent Collaboration Vendor Review: Atlassian’s Confluence
    0 comments 503 reads
    Posted on 2012-01-27

    On Friday’s I’ll be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes aspects from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact me (email is in the sidebar as is the twitter link). The goal of these posts is not to bash or praise vendors but to simply offer an objective view on what various vendors offer so that YOU can decide if they are a good fit for your business. Every post will cover the same elements for different vendors. If you have ideas or recommendations for other items to be covered in these posts then please let me know and I will consider them.  Other...

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  • Collaboration is a Business Requirement
    0 comments 239 reads
    Posted on 2012-01-24

    I find it interesting that when it comes to collaboration; oftentimes it still need to be sold as a line item.  I mean, doesn’t that seem a bit ridiculous that a company needs to have someone explain why they need something that can connect their employees together?

    Some companies have some type of tool in place and others have nothing but either way it’s still looked at as option that the company may or may not purchase.  Perhaps I’m a bit biased or have spent too much time swimming in the collaboration pool but I wonder.  What if phones were optional? What if computers and the internet were optional?  Mobile devices?  What about applications such as Microsoft Office?  The reality is that none of these devices, tools, and applications are optional.  They are in fact business requirements necessary to operate.

    Of course it did take some time for these things to become widespread within organizations but I don’t have any doubt that the same will happen for the new...

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  • Emergent Collaboration Vendor Review: ThoughtFarmer
    0 comments 617 reads
    Posted on 2012-01-20

    On Friday’s I’ll be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes aspects from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact me (email is in the sidebar as is the twitter link). The goal of these posts is not to bash or praise vendors but to simply offer an objective view on what various vendors offer so that YOU can decide if they are a good fit for your business. Every post will cover the same elements for different vendors. If you have ideas or recommendations for other items to be covered in these posts then please let me know and I will consider them.

    This week I’m taking a look at ThoughtFarmer which is based in Vancouver, Canada.  The parent company OpenRoad has been around for 15...

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  • Where are Collaboration Budgets Being Allocated?
    0 comments 408 reads
    Posted on 2012-01-18

    When it comes to deploying a collaboration solution for the enterprise there are a lot of things to consider especially when it comes to budgets.  Towards the end of the 2009 I wrote an article called, “Companies Interested in Enterprise 2.0 Need to Take Strategy Seriously,” which looked at data collected from a 2009 report on collaboration.  What I found particularly shocking was the small budget allocation that strategy was receiving.  Towards the end of 2011 Chess conducted another survey on the “State of Enterprise 2.0 Collaboration” and one of the topics we looked at was budget allocation.

    ...

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  • Emergent Collaboration Vendor Review: Mango Apps
    0 comments 774 reads
    Posted on 2012-01-13

    On Friday’s I’ll be reviewing a vendor in the emergent collaboration space and will provide an overview on that vendor which includes aspects from leadership and vision to technology and market focus. If you are vendor that would like to participate, please contact me (email is in the sidebar as is the twitter link). The goal of these posts is not to bash or praise vendors but to simply offer an objective view on what various vendors offer so that YOU can decide if they are a good fit for your business. Every post will cover the same elements for different vendors. If you have ideas or recommendations for other items to be covered in these posts then please let me know and I will consider them.

    This week I’m taking a look at Mango Spring (the product itself is called Mango Apps) which is headquartered in Bellevue, Washington and Pune, India.  Mango Spring has been around for four years, has 70...

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