Analyst reports: the ever-present companion to a corporate exec’s life. I know, because they were my ever-present companion when I worked in corporate life.
Too many things in corporate life are geared around the analyst reports. They seem to make people act like rabbits in headlights. They can’t focus on anything other than what’s in front of them. It’s understandable, because analysts are good at what they do. They look at the facts of today and make predictions for the future of your business. But in today’s business environment, in my view, analysts are missing a part of the bigger picture that could lead to a poor analysis of where a company’s future lies. The impact to improve their organization’s Customer Experience.
Companies Create Customer Dissatisfaction to Meet Short Term Goals