James Crawford

jcrawford's picture

Profile

James Crawford

James Crawford

Crawford Public Relations
With 25 years of experience in the telecommunications and software industries, Jim is the lead “creative” directing Crawford’s specialized practice in telecom and tech PR. His expertise in promoting front and back office systems has helped companies including American Management Systems (AMS), Convergys, Cramer and Geneva Technology win market leadership in their sectors.
  • 0 comments 960 reads
    Posted on 2011-09-26

    Following Facebook’s Open Graph launch, reported in Wired as the social media giant’s bid to “reinvent music, news and everything,” I was reminded of the Latin saying, Ubi sunt qui ante nos fuerunt?, meaning “Where are those who were before us?” As the stage lights dimmed and the echo of grand pronouncements faded, I had the distinct feeling that this show has played before, though many have forgotten or are too young to remember it.

    The time: late 1999/early 2000 — the height of the dot.com frenzy. Sage observers predicted a New Economy based on the Internet that would end up-and-down business cycles and see us on our way to an era of ever-increasing prosperity. Software company management, whose expertise was confined to — well, just software, really — outdid the prophet Ezekiel, casting visions of a new corporate Jerusalem (and their role as archangels in it).

    ...

  • 0 comments 801 reads
    Posted on 2011-09-20

    A mashable post by Yahoo! Connected TV veep Ron Jacoby touts how smart TVs will revolutionize entertainment through a wave of apps ranging from social media to T Commerce. Let’s forget for a moment that this comes from former star and now troubled Yahoo. The real problem here is that content, the main reason we watch the tube, is a footnote in the story.

    If you’re like me and pay a cable/sat provider through the nose each month, you have probably long wondered why you are a slave to their programming. Why is it that night after night, scrolling through the guide, we find the same films and TV shows — chosen by the provider, not us — listed ad nauseum?

    Content selection in TV is very similar to radio. It lives by a Top 40 or Top 100 list outside of which no other content exists. If you went by what played on classic radio stations you might conclude that “...

  • 0 comments 920 reads
    Posted on 2011-09-15

    Wendy Marx’s Fast Company blog upbraiding PR agencies for ethical violations serves as a reminder why the criminal justice code distinguishes between felonies and misdemeanors. Granted, Burson Marstellar (not “Burston,” Wendy) did a bad thing spreading rumors about Google on behalf of its client Facebook, and Ketchum’s bait & switch frozen Italian food stunt for Con Agra gave us all indigestion. But compared to true corporate scandals that cost lives, livelihoods and fortunes, most such PR misdeeds are peanuts.

    Pardon me for rolling my eyes whenever I come across holier-than-thou pieces like Marx’s, extolling the PRSA code of ethics for PR professionals. The code covers the obvious things about personal integrity one hopefully learned by the age of 5 at the feet of one’s parents, or in summer bible school, or at least by the time one became a Boy or Girl...

  • 0 comments 1,014 reads
    Posted on 2011-09-09

    U.S. Department of Justice moves to stop the AT&T/T-Mobile merger — is that a PR victory for the deal’s opponents and PR failure for AT&T? Not really, and rushing to that conclusion reveals a misunderstanding of how the DoJ operates.

    Unlike the Federal Communications Commission and Capitol Hill, the DoJ — one of the two regulatory bodies responsible for reviewing the merger — operates behind closed doors. You can’t schedule an appointment to meet with these guys. You can’t lobby them. They may call you in for questioning, but that’s as far as any relationship goes. Up until the moment the DoJ takes action, their intentions are a mystery to the public. Ergo, claiming a PR victory from the DoJ’s decision against the merger, or if you’re in AT&Ts’ camp, blaming PR for what happened, is guesswork.

    This week, the New York Times’...

  • 0 comments 821 reads
    Posted on 2011-08-30

    My favorite moment from coverage of Hurricane Irene: the Weather Channel reporter standing in a street puddle at a New Jersey beach, warning,”Though the storm has passed, big danger remains!” Somehow his sense of urgency fell flat as the camera panned to kids bicycling down the sunlit road behind him.

    Where hurricanes are concerned, it’s best to err on the side of caution. Irene cost lives and wrought horrendous flood damage in New England. But in the end it was nowhere near the level of catastrophe we were told to expect by those intrepid Weather Channel meteorologists braving surf (or puddles) up and down the East Coast.

    As time passes, calmer souls may remember media coverage of Hurricane Irene as a case of wind-blown exaggeration. Next time a cyclone comes roaring out of the Caribbean and Weather Channel meteorologists begin chanting doom, many are apt to yawn and say, “Don’t ‘Irene me.’ ”

    Why I lead...

  • 0 comments 1,480 reads
    Posted on 2011-08-17

    “Cloud computing,” the ability to outsource any and all IT functions, is taking the business world by storm. Current forecasts: The market will grow 26.2% per year, reaching $121.1 billion in 2015. Not to rain on the parade, but does anyone care that consumers are in a fog when it comes to understanding “the cloud”?

    According to a recent survey, 4 out of 5 consumers are clueless on the meaning of “cloud computing.” Even those who make frequent use of cloud apps...

  • 1 comments 2,956 reads
    Posted on 2011-08-08

    Linkedin and Pandora “IPO” and win the share price daily double. Facebook waits in the wings. Chinese Web companies boast twice the number of subscribers as the U.S. has people. Bay Area startups are so prolific they’re lining up to interview PR agencies. Some fear this froth portends “dot.com 2.0″ and the next tech bubble. I say: So what if it does? — Bring it on!

    People forget that for all its nonsense — massive cash “burn rates”; business toddlers as CEOs; angels funding any “.com” idea; megabuck Super Bowl ads by companies that soon vanished; and the worst merger in history (AOL/Time Warner) — the dot.com era gave us some of today’s most successful companies: Amazon,...

  • 0 comments 1,221 reads
    Posted on 2011-08-05

    The Dow Jones drops 500+ points. Investors who dissed America’s credit rating scurry for the safety of U.S. Treasuries. One bank now charges to hold your cash. As for the big guns in investing? They’re oiling their sights. To them, Everyman’s rout may turn out to be the bargain hunt of 2011.

    The same holds true in PR.

    When headlines blare disaster, many companies rein in communications programs, figuring it’s a waste of time to promote during a time of negative customer sentiment. “Cluck cluck.” They make a mad dash for the chicken coop to wait out the storm. I love it when that happens. It means the competition has given up and gone home, leaving a clear field for our clients.

    Time after time we’ve helped companies grow to dominate their...

  • 0 comments 1,111 reads
    Posted on 2011-08-04

    Confession: My first reaction on reading Chris Anderson’s Free some years back was to stifle a gag reflex.“Give away our intellectual property in order to win new business? — is he out of his freakin’ mind?!” But like so many others, I went along with it and dutifully blogged on matters we typically charge for. Now comes a bright young mind to expose and lay to rest the “free” movement.

    In her new post, Why Buy the Cow?, Kate Schackai lampoons as “poppycock” the notion that providing goods and services for free constitutes a valid business model. She notes that what looks “free” is typically a clever bit of misdirection disguising highly successful for-profit business strategies.

    Cases in point: Google and Facebook, the poster children for “free.”...

  • 0 comments 1,046 reads
    Posted on 2011-07-29

    “Hi. My name is Jim Crawford. I’m from the Grolier Company and I’ve been asked to call on you.” I was 18, fresh out of high school and — that being my first evening as a door-to-door encyclopedia salesman — I didn’t know the spiel yet and had to read it word-for-word off the typed sheet. My prospects, primarily young soldiers, civil servants and the elderly, didn’t mind. Most just slammed their apartment door in my face and went back to their TV dinner.

    After a week I got the hang of it, tossed the cheat sheet and became more confident. I’d read a bit of the encyclopedia I was selling, liked it and thus believed in my product. Some of that faith in myself and what I was doing rubbed off on customers, who began to welcome me into their homes and buy the good old “Grolier.” Ah, that first sale — what a rush! Soon the sales piled up.

    I still got plenty of rejections, too, but even when people said “no” it didn’t bother me. I just moved on to...


History

Member for
2 years 23 weeks