Recent high-profile production outages and security breaches have drawn attention to a longstanding but under-reported risk to modern business: A growing dependency on IT systems that aren’t fully under control.
It’s no secret that IT is now at the heart of many modern business models. In many cases, IT systems are the business itself—the basis for revenue and value creation. Front- and back-office processes are increasingly automated and integrated, end-to-end. Web, social and mobile applications are increasingly the frontline for brand engagement, commerce and customer experience.
Adding layers and layers of technology has made modern business more efficient, profitable … and, perhaps, more susceptible to catastrophic failures.
Much like the fictional antihero Victor Frankenstein, many organizations have unwittingly invited a level of complexity and consequence they don’t fully fathom.
Yes: It’s alive! Now what? Which leads to my question: Is IT a...