Top 10 Authors by Category

These lists show CustomerThink's Top 10 authors for the past year in each of the 12 major site categories. Rankings are based on total page views for blog posts and articles, as of April30, 2012.

See also top 250 authors for past year and top 250 authors for past five years.

Leadership: Customer-centric strategy, culture and organization alignment through effective measurements and rewards.

1. Mike Myatt, N2Growth
2. Dan Waldschmidt, DanWaldschmidt.com
3. Adrian Swinscoe, RARE Business
4. Mitchell Gooze, Customer Manufacturing Group, Inc.
5. Alan Gregerman, VENTURE WORKS Inc.
6. Vijay Dandapani, Apple Core Hotels
7. Bob Thompson, CustomerThink Corp.
8. Maz Iqbal, Dynamica Consulting Group
9. Bill Hogg, Bill Hogg & Associates
10. Rebel Brown, Zero Gravity Inc.

Digital Marketing: Lead management, online marketing, web analytics, email marketing, multi- and cross-channel marketing

1. Nick Stamoulis, Brick Marketing
2. Matt Heinz, Heinz Marketing Inc
3. Maria Pergolino, Marketo
4. Jesse Noyes, Eloqua
5. Tony Zambito, Buyerology
6. David Raab, Raab Associates Inc.
7. Ardath Albee, Marketing Interactions, Inc.
8. Achinta Mitra, Tiecas, Inc.
9. Bob Thompson, CustomerThink Corp.
10. Scott Brinker, ion interactive

Sales Performance: Sales effectiveness, sales process, performance management, compensation, tools

1. Dave Brock, Partners In EXCELLENCE
2. Dave Kurlan, Kurlan & Associates
3. Bob Apollo, Inflexion-Point
4. Matt Heinz, Heinz Marketing Inc
5. Jack Malcolm, Falcon Performance Group, Inc.
6. Andrew Rudin, Outside Technologies, Inc.
7. Drew Stevens, Stevens Consulting Group
8. Bob Thompson, CustomerThink Corp.
9. Tony Zambito, Buyerology
10. Dan Waldschmidt, DanWaldschmidt.com

Service and Support: Multi-channel service, channel adoption, knowledge management, chat, mobile, quality vs. cost

1. Cheryl Hanna, Service Untitled
2. Shep Hyken, The Customer Focus
3. Bob Thompson, CustomerThink Corp.
4. Kate Leggett, Forrester Research
5. Jody Pellerin, PhaseWare, Inc.
6. Chip Bell, The Chip Bell Group
7. Peggy Carlaw, Impact Learning Systems
8. Guy Stephens, Capgemini
9. Pat Perdue, Pat Perdue Communications
10. Dick Wooden, Success with CRM Consulting Inc

Customer Experience: Differentiated experiences, feedback management, emotional response

1. Stan Phelps, Synergy Events
2. Maz Iqbal, Dynamica Consulting Group
3. Bob Thompson, CustomerThink Corp.
4. Colin Shaw, Beyond Philosophy
5. Shep Hyken, The Customer Focus
6. Tony Zambito, Buyerology
7. Bob Hayes, Business Over Broadway
8. Cheryl Hanna, Service Untitled
9. Jodie Monger, Customer Relationship Metrics
10. Joseph Michelli, Ph.D., The Michelli Experience

Social Business: Social CRM, Enterprise 2.0, customer communities, external social networks

1. Jacob Morgan, Chess Media Group
2. Marc Meyer, Ernst & Young
3. Neal Schaffer, WindMill Networking
4. Bob Thompson, CustomerThink Corp.
5. Danny Brown, Bonsai Interactive Marketing
6. Vanessa DiMauro, Leader Networks
7. Axel Schultze, XeeMe Corp.
8. Joshua Paul, Socious
9. Nick Stamoulis, Brick Marketing
10. Harish Kotadia, Ph.D., Social CRM and Analytics Consultant

Innovation: Customer-driven innovation, ideation, co-creation

1. Stefan Lindegaard, 15inno
2. Mike Myatt, N2Growth
3. Patrick Lefler, The Spruance Group
4. Michael Plishka, ZenStorming
5. Alan Gregerman, VENTURE WORKS Inc.
6. Robert Brands, Innovation Coach
7. Tony Zambito, Buyerology
8. Patricia Seybold, The Patricia Seybold Group
9. Bob Thompson, CustomerThink Corp.
10. Andrea Meyer, Working Knowledge

Customer Analytics: Text mining, speech analytics, predictive analytics

1. Bob Thompson, CustomerThink Corp.
2. Gary Angel, Semphonic
3. Gregory Yankelovich, Amplified Analytics
4. Gary Cokins, SAS
5. Michelle deHaaff, Attensity
6. Harish Kotadia, Ph.D., Social CRM and Analytics Consultant
7. Tony Zambito, Buyerology
8. Bob Hayes, Business Over Broadway
9. Sandeep Raut, Syntel
10. Adam Honig, Innoveer Solutions

Enterprise Technology: Cloud computing, mobile, open source, Web 2.0, industry trends

1. Bob Thompson, CustomerThink Corp.
2. David Raab, Raab Associates Inc.
3. Jacob Morgan, Chess Media Group
4. Adam Honig, Innoveer Solutions
5. Richard Boardman, Mareeba CRM Consulting
6. Kate Leggett, Forrester Research
7. John Refford, *undisclosed*
8. Lauren Carlson, Software Advice
9. Jody Pellerin, PhaseWare, Inc.
10. Harish Kotadia, Ph.D., Social CRM and Analytics Consultant

Contact Center: Speech-enabled IVRs, virtual contact centers, unified communications, workforce management, first-contact resolution

1. Jodie Monger, Customer Relationship Metrics
2. Daniel O'Sullivan, Interactive Digital - VUI Cloud
3. Bob Thompson, CustomerThink Corp.
4. Pat Perdue, Pat Perdue Communications
5. Kate Leggett, Forrester Research
6. Scott Thomas, Tamer Partners Corporation
7. Donna Fluss, DMG Consulting LLC
8. Tom Vander Well, c wenger group
9. Chip Bell, The Chip Bell Group
10. Mitch Lieberman, Sword Ciboodle

Outside-In Process: value delivery to customers, customer-driven process development, impact on growth and profitablility

1. Joseph Dager, Business901
2. Andrew Rudin, Outside Technologies, Inc.
3. Thomas Olbrich, taraneon Consulting Group
4. Dick Lee, High-Yield Methods
5. Bob Thompson, CustomerThink Corp.
6. Theo Priestley, BPMredux
7. Chip Bell, The Chip Bell Group
8. George Taylor, Beyond Feedback
9. Jeannie Walters, 360Connext
10. Graham Hill, DesignThinkers, Optima Value, Loyalty Factory and Nyras Capital

Customer Loyalty: loyalty marketing, rewards programs, emotional vs. rational loyalty, advocacy and measurement approaches

1. Michael Lowenstein, Market Probe
2. Bob Hayes, Business Over Broadway
3. Maz Iqbal, Dynamica Consulting Group
4. Bill Brohaugh, COLLOQUY
5. Bob Thompson, CustomerThink Corp.
6. Shep Hyken, The Customer Focus
7. Howard Lax, GfK Customer Loyalty, GfK Custom Research of North America
8. Cheryl Hanna, Service Untitled
9. Adrian Swinscoe, RARE Business
10. Adam Ramshaw, Genroe