Top Authors of 2011

This list of CustomerThink's Top 250 authors of 2011 represents about half of all active authors. Ranking is based on total page views as of Dec. 31, 2011, for blog posts and articles published during the year. The numbers in parentheses are the number of posts and views on those posts. See also top 10 authors by category.

Stan Phelps, Synergy Events (188 / 147,804)
Dave Brock, Partners In EXCELLENCE (212 / 131,193)
Nick Stamoulis, Brick Marketing (186 / 112,918)
Cheryl Hanna, Service Untitled (117 / 109,033)
Matt Heinz, Heinz Marketing Inc (152 / 103,913)
Bob Thompson, CustomerThink Corp. (28 / 98,330)
Maz Iqbal, Dynamica Consulting Group (88 / 77,269)
Bob Apollo, Inflexion-Point (103 / 75,155)
Jacob Morgan, Chess Media Group (89 / 73,123)
Jesse Noyes, Eloqua (100 / 70,516)
Marc Meyer, Ernst & Young (80 / 68,158)
Dave Kurlan, Kurlan & Associates (111 / 67,962)
Maria Pergolino, Marketo (78 / 63,721)
Danny Brown, Bonsai Interactive Marketing (90 / 63,254)
David Raab, Raab Associates Inc. (66 / 60,042)
Tony Zambito, Goal Centric (64 / 59,286)
Joseph Michelli, Ph.D., The Michelli Experience (37 / 56,839)
Ardath Albee, Marketing Interactions, Inc. (72 / 54,514)
Joseph Dager, Business901 (77 / 53,541)
Colin Shaw, Beyond Philosophy (66 / 51,021)
Adrian Swinscoe, RARE Business (66 / 50,408)
Shep Hyken, The Customer Focus (58 / 48,322)
Mike Myatt, N2Growth (68 / 45,224)
John Moore, The Social Ecosystem Lab (48 / 43,319)
James Crawford, Crawford Public Relations (65 / 43,121)
Stefan Lindegaard, 15inno (68 / 42,965)
Jack Malcolm, Falcon Performance Group, Inc. (68 / 42,478)
Dan Waldschmidt, DanWaldschmidt.com (65 / 41,371)
Achinta Mitra, Tiecas, Inc. (54 / 40,796)
Vanessa DiMauro, Leader Networks (46 / 40,681)
Kate Schackai, Crawford PR (49 / 40,486)
Ernan Roman, Ernan Roman Direct Marketing (52 / 40,325)
Patrick Lefler, The Spruance Group (54 / 40,196)
Scott Brinker, ion interactive (53 / 39,940)
Neal Schaffer, WindMill Networking (40 / 39,926)
Drew Stevens, Stevens Consulting Group (68 / 39,669)
Rebel Brown, Zero Gravity Inc. (65 / 37,849)
Alan Gregerman, VENTURE WORKS Inc. (55 / 37,617)
Mitchell Gooze, Customer Manufacturing Group, Inc. (54 / 36,978)
Brian Pasch, PCG Digital Marketing (44 / 36,057)
Jodie Monger, Customer Relationship Metrics (51 / 35,034)
Andrew Rudin, Outside Technologies, Inc. (27 / 34,916)
Christopher Ryan, Fusion Marketing Partners (35 / 34,667)
Dick Wooden, Success with CRM Consulting Inc (47 / 33,780)
Adam Honig, Innoveer Solutions (41 / 33,205)
Kate Leggett, Forrester Research (35 / 31,980)
Dr. Johnny D. Magwood, Northeast Utilities Service Company (27 / 31,258)
Vijay Dandapani, Apple Core Hotels (39 / 31,009)
Chip Bell, The Chip Bell Group (29 / 30,215)
Mitch Lieberman, Sword Ciboodle (26 / 30,004)
Todd Youngblood, The YPS Group, Inc. (43 / 29,936)
Louis Foong, The Alea Group (48 / 29,765)
Alan See, MindLeaders (10 / 29,692)
Koka Sexton, InsideView (36 / 29,594)
Axel Schultze, XeeMe Corp. (25 / 28,854)
Guy Stephens, Capgemini (30 / 28,757)
Harish Kotadia, Ph.D., Social CRM and Analytics Consultant (23 / 28,502)
Adam Ramshaw, Genroe (26 / 26,829)
Donal Daly, The TAS Group (36 / 25,855)
Jeb Brooks, The Brooks Group (43 / 25,498)
Bob Hayes, Business Over Broadway (32 / 25,274)
Doug Fleener, Dynamic Experiences Group, LLC (46 / 24,968)
Patricia Seybold, The Patricia Seybold Group (32 / 24,591)
Jim Smith, YCHANGE International (34 / 24,406)
Kate Feather, PeopleMetrics (6 / 24,202)
Jody Pellerin, PhaseWare, Inc. (37 / 23,756)
Shaun Smith, smith+co (10 / 23,349)
Erika Blanchard, VIPdesk (32 / 23,211)
Lisa Biank Fasig, JZMcBride and Associates (33 / 23,208)
Paul Mosenson, NuSpark Marketing (23 / 22,945)
Jeff Ogden, Find New Customers (26 / 22,259)
Linda Ireland, Aveus (22 / 21,922)
Mark Gibson, Advanced Marketing Concepts Ltd (30 / 21,772)
Dick Lee, High-Yield Methods (22 / 21,769)
Mickey Lonchar, QMD (27 / 21,293)
Mark Parker, Smart Social Media (27 / 21,239)
Lynn Hunsaker, ClearAction (9 / 21,208)
Thompson Morrison, FUSE (27 / 21,111)
Richard Boardman, Mareeba CRM Consulting (22 / 20,997)
Robert Brands, Innovation Coach (30 / 20,546)
Marc Sokol, M Squared Group, Inc. (30 / 20,489)
Brian Carroll, InTouch (27 / 20,350)
Dave Stein, ES Research Group, Inc. (31 / 20,189)
Bill Brohaugh, COLLOQUY (27 / 20,015)
Dave Cooke, Strategic Resource Group, llc (31 / 19,955)
Walter Adamson, Social Business Consulting Group (18 / 19,811)
Howard Lax, GfK Customer Loyalty, GfK Custom Research of North America (12 / 19,223)
Jim Haughwout, Oulixeus Ltd (28 / 19,211)
Colleen Stanley, SalesLeadership Inc. (32 / 19,193)
Ken Thoreson, Acumen Management Group (34 / 19,002)
Jeannie Walters, 360Connext (30 / 18,933)
Michael Lowenstein, Market Probe (5 / 18,779)
Gary Angel, Semphonic (31 / 18,567)
Karen Clark, My Business Presence (19 / 18,196)
Josh Duncan, A Random Jog (24 / 18,183)
Prem Kumar Aparanji, Cognizant Technology Solutions (19 / 18,177)
Terry Golesworthy, The Customer Respect Group (27 / 18,133)
Jon Picoult, Watermark Consulting (15 / 18,083)
Bill Hogg, Bill Hogg & Associates (27 / 17,776)
Joe Chernov, Eloqua (23 / 17,538)
Michael Plishka, ZenStorming (20 / 17,463)
Michelle deHaaff, Attensity (15 / 17,440)
Nic Windley, Nic Windley & Associates (25 / 17,317)
Raelin Musuraca, Customer Experience Strategist, Musuraca LLC (17 / 17,001)
Carmit DiAndrea, Customer Relationship Metrics (20 / 16,607)
Thomas Olbrich, taraneon Consulting Group (25 / 16,322)
Barry Dalton, Telerx Marketing (21 / 16,043)
Janet Spirer, Sales Horizons (32 / 15,758)
Charles Nicholls, SeeWhy (20 / 15,597)
Phil Fernandez, Marketo (21 / 15,407)
Wim Rampen, Passionate About (Social) Customers (14 / 15,211)
Tiffany Maleshefski, Zendesk (16 / 14,956)
Joshua Paul, Socious (26 / 14,820)
Steve Radick, Booz Allen Hamilton (19 / 14,741)
Bruce Kasanoff, Now Possible (24 / 14,565)
Justin Flitter, Flitter.co.nz (12 / 14,521)
Graham Hill, DesignThinkers, Optima Value, Loyalty Factory and Nyras Capital (6 / 14,418)
Connie Kadansky, Exceptional Sales (22 / 14,289)
Robert Bacal, Bacal and Associates (11 / 14,237)
Richard Ruff, Sales Horizons (28 / 14,100)
Rick Thompson, Brand Periscope (14 / 14,085)
Mark Price, M Squared Group, Inc. (21 / 13,926)
Ian Michiels, Gleanster (15 / 13,750)
Esteban Kolsky, ThinkJar, LLC (14 / 13,621)
Lauren Carlson, Software Advice (16 / 13,570)
Christy Smith, ThinkBlot Communications (20 / 13,473)
Des Walsh, Des Walsh dot Com (16 / 13,331)
Daniel O'Sullivan, Interactive Digital - VUI Cloud (14 / 13,250)
Merlin Francis, LeadFormix (15 / 13,248)
Kevin Stirtz, Stirtz Group LLC (14 / 12,979)
Jim Lenskold, Lenskold Group (2 / 12,914)
Chris Bailey, Bailey WorkPlay (17 / 12,906)
Gregory Yankelovich, Amplified Analytics (14 / 12,855)
Paul Schneider, Socious, Inc. (4 / 12,733)
Ed Shepherdson, Coveo (12 / 12,715)
Cayley Vos, Netpaths.net (17 / 12,689)
Richard Kohn, Kohnsulting (13 / 12,684)
Ari Herzog, AriHerzog.com (17 / 12,462)
Peter Cohan, The Second Derivative (21 / 12,421)
Pat Perdue, Pat Perdue Communications (4 / 12,403)
Scott Thomas, Tamer Partners Corporation (12 / 12,377)
Braden Kelley, Innovation Excellence (7 / 12,107)
Sampson Lee, Global Customer Experience Management Organization (G-CEM) (13 / 11,962)
Donna Fluss, DMG Consulting LLC (7 / 11,938)
Steven Reeves, Front Office Box (23 / 11,916)
Thomas Wieberneit, SocialmeetsCRM (8 / 11,881)
Keith Schorah, SynGro (14 / 11,471)
Tim Sanchez, ABIS Consulting Group (12 / 11,400)
Martin Hill-Wilson, Brainfood Consulting (13 / 11,350)
Peggy Carlaw, Impact Learning Systems (14 / 11,241)
Mike Boysen, Effective CRM (13 / 11,205)
Christine Crandell, NBS (14 / 11,163)
Jill Konrath, Selling to Big Companies (20 / 11,158)
Tom Vander Well, c wenger group (17 / 10,983)
Michael Rees, Mijare Consulting (13 / 10,874)
Dan McDade, PointClear LLC (16 / 10,859)
John Cousineau, Innovative Information, Inc. (15 / 10,831)
Lorena Harris, Consultant - Customer Experience Marketing (13 / 10,827)
Akin Arikan, IBM (7 / 10,807)
Sharon Goldman, COLLOQUY (13 / 10,772)
Wendy Soucie, Wendy Soucie Consulting LLC (10 / 10,770)
Bruce Johnston, DBJ Associates (12 / 10,725)
Teresa Sinel, VIPdesk (13 / 10,688)
Rhonda Basler, Hallmark Business Connections (13 / 10,625)
Bob Champagne, onVector Consulting Group (14 / 10,577)
Jim Burns, Avitage (14 / 10,462)
Eric Enge, Stone Temple Consulting (14 / 10,442)
Laurence Ainsworth, Exigent Consulting (14 / 10,410)
Barry Moltz, Barry Moltz Group (14 / 10,351)
Sharon Drew Morgen, Morgen Facilitations, Inc. (13 / 10,342)
Kim Proctor, Customers That Click (13 / 10,243)
Jason Whitehead, Tri Tuns, LLC (15 / 10,174)
Ronni Marshak, Patricia Seybold Group (17 / 10,078)
Christopher Carfi, Ant's Eye View (11 / 9,976)
Marc Mandel, Strativity Group (8 / 9,885)
John Refford, Natixis Global Associates (16 / 9,855)
Thierry de Baillon, Socialearning (11 / 9,781)
Jim Rembach, Beyond Morale Leadership and Employee Engagement (13 / 9,446)
Kathy Klotz-Guest, Keeping it Human (13 / 9,340)
Naras Eechambadi, Quaero (7 / 9,191)
Richard Knudson, IMG (12 / 9,169)
Jeanne Bliss, CustomerBLISS (12 / 9,160)
David Corr, Berry Network (8 / 9,074)
Jon Miller, Marketo (11 / 9,062)
Angela Megasko, Market Viewpoint, LLC (13 / 8,985)
Hoyt Mann, PhaseWare (13 / 8,974)
Andrea Meyer, Working Knowledge (9 / 8,825)
Tom Meriam, Spear Marketing Group (12 / 8,797)
Kendra Lee, KLA Group (16 / 8,777)
Brandon Carter, Access Development (7 / 8,689)
Jill Z. McBride, JZMcBride and Associates (10 / 8,666)
William Band, Forrester Research (10 / 8,600)
Barry Goldberg, Entelechy Partners (12 / 8,587)
Mark Hunter, The Sales Hunter (12 / 8,447)
Mike Morgan, RelayWare (17 / 8,423)
Steve Woods, Eloqua (5 / 8,346)
Laurence Buchanan, Capgemini (9 / 8,210)
John D. Leavy, InPlainSite Marketing, LLC (14 / 8,205)
Kevin Davis, TopLine Leadership, Inc. (8 / 8,137)
Andrew Spoeth, Marketo (10 / 7,906)
Lior Arussy, Strativity Group (5 / 7,817)
Blaise Grimes-Viort, Blaise Grimes-Viort (11 / 7,797)
Lauren Klein, LaurenKlein.net (12 / 7,699)
Robert Lesser, Direct Impact Marketing (4 / 7,479)
Christopher Brown, MarketCulture Strategies Inc (13 / 7,424)
Brian Lambert, Forrester Research (10 / 7,380)
Glenn Pasch, Improved Performance Solutions & PCG Digital Marketing (11 / 7,310)
Brian Vellmure, Initium Technology (8 / 7,265)
Mathieu Hannouz, Neolane (7 / 7,152)
Andrew Worob, PR at Sunrise (10 / 7,125)
Brian Jameson, echogravity (6 / 7,119)
Tom Wilson, The CareGiver Partnership (7 / 7,078)
Curtis Bingham, Chief Customer Officer Council (2 / 7,078)
Jim Muehlhausen, Business Model Institute (8 / 7,041)
Anneke Seley, Phone Works (9 / 6,971)
Jason Swenk, Northridge (7 / 6,916)
Kevin OBrien, echogravity (9 / 6,864)
Steve Towers, BPGroup.org (7 / 6,821)
Luke Russell, Resolv, Inc. (6 / 6,799)
George Taylor, Beyond Feedback (7 / 6,666)
Debbie Qaqish, Pedowitz Group (9 / 6,595)
Mary Cook, Varolii (10 / 6,571)
Michelle Boockoff-Bajdek, Quaero, A CSG Systems Company (7 / 6,567)
John Treace, J.R. Treace & Associates, LLC (3 / 6,530)
Ron Kaufman, UP! Your Service (9 / 6,487)
Bernhard Schindlholzer, CXAcademy (13 / 6,457)
Sylvain Cottong, strategybuilders.eu (6 / 6,423)
Jim Sterne, Target Marketing of Santa Barbara (1 / 6,418)
Michael Harris, Insight Demand (2 / 6,401)
Corie Kaftalovich, Luxor CRM (6 / 6,348)
Alyson Stone, Assistly (10 / 6,345)
Jack Dean, FASTpartners (7 / 6,318)
Becky Carroll, Petra Consulting Group (5 / 6,312)
Darcie Davis, Best Client Retention (7 / 6,253)
Maria Ogneva, Yammer (7 / 6,247)
Keith Fiveson, www.getcustomerexperience.com (6 / 6,244)
Kristin Hambelton, Neolane (9 / 6,221)
Mark Tamis, Net-7 (6 / 6,219)
Matt Bertuzzi, The Bridge Group, Inc. (8 / 6,205)
Renay Picard, Quaero, a CSG Solution (5 / 6,187)
Kamesh Pemmaraju, SandHill Group (3 / 6,175)
Laura Patterson, VisionEdge Marketing, Inc. (4 / 6,078)
Joseph Zuccaro, Allinio (11 / 6,022)
Dave Kahle, DaCo Corporation (10 / 5,989)
Nicolette Beard, Searchlight Marketing (16 / 5,927)
Trish Bertuzzi, The Bridge Group, Inc. (9 / 5,833)
John Todor, MindShift Innovation (6 / 5,811)
Gary Cokins, SAS (11 / 5,801)
Roman Lenzen, Quaero (7 / 5,735)
Lydia Neptune, Zendesk (5 / 5,577)

326 reads
Print
Email

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.