…Company Honored for Success in Feedback Management Sector…

New York, NY and Oslo, Norway – March 18th, 2010: Confirmit, the leading global software vendor for Customer Feedback, Employee Feedback and Market Research has announced that it has been recognized as a Service leader in the Enterprise Feedback Management category of CRM Magazine’s 2010 Service Awards. The title has been awarded for the company’s focus on high-quality customer experiences through the sophisticated integration of people, processes and technologies.

Gary Schwartz, SVP Marketing at Confirmit commented “we’re proud to be recognized as a Service Leader in the feedback management sector. The Confirmit Horizons platform enables businesses to build outstanding Voice of the Customer programs, which incorporate multi-channel feedback capture, CRM integration and the most advanced reporting platform in the world.”

Recipients were determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction. Confirmit was rewarded for what analysts referred to as “a continued commitment to analytics and strong surveying technology” throughout 2009.

“CRM magazine is pleased to see the steadfast devotion to service excellence demonstrated by the companies and individuals in the 2010 CRM Service Awards,” said David Myron, the magazine’s editorial director. “These award recipients are proving that organizations can streamline business processes, maximize profitability, and improve customer service interactions.” 

Schwartz concludes “we’re now building on the success that has brought us to Service Leader status. The recent launch of Confirmit Horizons Version 15 introduced even greater flexibility for users of the platform to distribute reports and analysis to business users. Confirmit’s award-winning Solutions provide our clients with the security of rapid implementation and fast return on investment. We’re listening to our customers to ensure that our efforts are focusing on the areas that matter to them, which is what being a Service Leader is about”.

Altitude Software’s solution is the best contact centre suite in the UK according to readers of the “Network Computing” magazine

“Cloud Contact Centres” based on Altitude Software SaaS hosting platform are a key value proposition for 2010

London, United Kingdom, March 18th, 2010 — Altitude Software, the leading independent global contact centre solutions vendor, today announced that Altitude uCI was voted the “Contact Centre Product of the Year” in 2010 by the readers of the UK Network Computing magazine, in the 4th Network Computing Awards.

The Altitude uCI contact centre suite fully integrates with Altitude vBox, a free SIP-based media switch, and with a variety of IP-PBXs. This enables advanced contact centre applications to increase business results and operational performance in areas such as blended multimedia services, outbound campaigns, self-service voice applications and advanced agent desktop applications. The Altitude Software suite allows organizations to use a powerful, highly scalable, customizable IP multimedia contact centre solution at a very competitive cost.

Altitude’s Software-as-a-Service hosting capabilities provide an efficient and cost-effective solution to profit from emerging market opportunities

The Network Computing Awards reward companies that actively contribute to the IT industry with innovative services and solutions. In line with these criteria, Altitude is making an impact on the market with Software as a Service hosting (Saas) solutions to help dynamic contact centres benefit from a new generation of powerful, feature-rich tools with a track record of successful implementations and flexible pricing. Altitude’s platform enables hosted or managed contact centre services, optimized for rolling out new campaigns and services, while enforcing security and providing reliability.

In 2010, Altitude Software is also planning to launch innovative product versions, including the Altitude vBox 4.0 (Altitude SIP-based soft switch) and the new major version of the Altitude uCI suite, geared to optimize contact centre business processes across any customer facing organization.

As Richard Woollaston, Altitude Software UK, Ireland & Nordics General Manager, explains: "This award is a great achievement for Altitude Software. We consider it to be the industry recognition of our commitment to enable innovation in the way contact centres interact with their customers and to continue to develop and deliver the best solutions to the market. In line with this approach, our innovative hosting services are helping the industry to leverage the emergence of what we call “cloud contact centres”, based on sophisticated SaaS, leading-edge virtual contact centre solutions.”

“Altitude Software has consistently been positioned as a top IT provider by our readers. This assessment demonstrates that the industry sees Altitude as an important player that every year brings new tools and solutions to the market with a pioneering outlook,” said David Bonner, Event Manager for the Network Computing Awards. “On behalf of our readers, I would like to congratulate Altitude Software for having won the “Contact Centre Product of the Year.”

The Network Computing magazine is one of the UK's longest established publication dedicated to network management. The online voting of this 4th edition comprised around 7000 individuals that cast a total of more than 20,000 votes. This is the third time in four years that Altitude Software has won the award.

End

About Altitude Software
Altitude Software (www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to info@altitude.com

Expanded portfolio supports latest versions of leading ISV packages
for on-premise and SaaS deployments

NEW YORK, March 17, 2010- In 2009, many CRM projects were deferred or
cancelled due to the difficult and uncertain economy, but this trend is
being reversed in 2010. While at the same time, the willingness to take on
risk is low, there is little room for failure in organizations that are
already stressed. Forrester Research, Inc. notes, "Battered by two years of
recession, buyers of customer management solutions have become extremely
value conscious. With vendors like Oracle and SAP touting new releases of
their CRM products, enterprises running older versions of CRM apps are
mulling whether to take the upgrade plunge. In a continuing weak economy,
business process professionals are wondering if the benefits of upgrading
their CRM solution will outweigh the costs."[1]

Knoa , the market leader in End-User Experience
Management software, today
announced capabilities that will support both sides of the CRM
value coin, for companies who
are planning to upgrade their CRM applications or looking to drive more
return from current investments.

Knoa Experience and Performance Manager (EPM
) provides total
monitoring coverage of end-user behavior and experience across enterprise
applications, like CRM. Knoa EPM monitors application execution at the
end-user level, and provides precise metrics about the end-user experience
as well as measurements on
how effectively people execute when working with enterprise applications.
Knoa EPM also captures metrics on end-user error rates, utilization and
compliance as well as user behavior and the workflow that the user
experienced before, during and after transaction execution. A hallmark of
Knoa's end-user monitoring
solutions is the
unique ability to monitor 100% of application transactions executed by 100%
of the end-user population with a low cost-of-ownership model.

In a recent research report, Forrester Research surveyed business and IT
professionals to pinpoint the real-world pitfalls that can trip up CRM
initiatives. "Thirty-three percent of the problems reported were related to
technology, 27% to business processes, 22% to people, and 18% to CRM
strategy and deployment."2 Knoa's end-user management solutions help
optimize the technology execution and minimize end-user challenges that
account for nearly half of the reported challenges with CRM deployments.

Lower cost, improve success rates and shorten hyper-care of CRM upgrades
For companies looking to upgrade their existing CRM systems, Knoa is
announcing full monitoring coverage for SAP CRM 7.0 and SAP CRM 2007. Knoa
also currently offers 'out-of-box' monitoring of other market-leading CRM
solutions including previous versions of SAP CRM
solutions, Oracle Siebel
CRM, Oracle E-Business
CRM, Oracle Peoplesoft CRM, BMC Remedy, Amdocs and others.

Knoa is also announcing a new End-User Upgrade Planning Service, delivered
in conjunction with a deployment of Knoa EPM, which will help companies
lower the cost of upgrading, improve upgrade success and shorten the overall
upgrade project cycle by enabling the following:

* Benchmark application performance
and quality prior
to an upgrade to establish a baseline for comparison after the upgrade.
* Profile utilization patterns to target areas for optimization.
* Shorten hyper-care period after the application upgrade
go-live.

Ensuring end-user experience with SaaS CRM

According to multiple research reports and industry experts, SaaS adoption
continues to be on the rise and many of the enterprises engaged with or
deploying SaaS are focused on CRM. For those looking to migrate to SaaS,
Knoa offers Knoa Virtual/Cloud Experience Manager (VCEM
), the first truly
off-the-shelf product designed to monitor and manage real end-user
experience for enterprise applications that are running in virtualized
environments, delivered via SaaS, or provisioned via Cloud Computing.

Extending the useful life of current investments

Gartner recently noted, "Fewer than 5% of CRM projects in 2009 were
transformational and cross-departmental, involving deploying a broad variety
of functions in a CRM suite."3 Because of this many organizations are
looking for ways to demonstrate the business value these technologies offer
rather than investing more resources toward a siloed, ineffective approach.

Knoa EPM helps IT and the
business perform better together by providing functionality which correlates
IT transactions with business tasks and processes. Knoa EPM presents an
analysis of system performance in business contexts, such as "create new
account," or "search opportunities." EPM also delivers the ability to
associate application components with end-to-end business processes (such as
Opportunity-to-Cash) so that all Knoa performance metrics can be reported
within the context of the relevant business process. In addition to
providing a meaningful business context for identifying and analyzing user
and application performance, this greatly increases transparency into IT
operations for business stakeholders.

"CRM systems are one of the most challenging of all enterprise software
deployments because so much of the end-user behavior necessary to drive
results is essentially voluntary. All too often, adoption and effective use
of CRM functionality is hampered by a below par end-user experience," said
Lori Wizdo, vice president, Marketing, Knoa Software. "Knoa's end-user
experience monitoring gives the IT organization access to real-time metrics
to proactively address response time issues while end-user support
professionals have immediate visibility into actual user workflow when
problems happen. Further, the training organization can pinpoint specific
application users that require additional training while process engineering
can spot cumbersome workflows and errors that are affecting end-user
satisfaction. Finally, the business stakeholders can determine usage
concerns, such as who is using which transactions, how long are they active
and how long are they idle. All-in-all, Knoa truly offers a 360 degree view
of any enterprise's CRM usage."

For more information about Knoa's solutions for CRM, go to
http://www.knoa.com/main/solutions-CRM.jsp.

About Knoa

Knoa Software is leading the
transformation of IT Management with end-user management solutions that
monitor, measure and manage how end-users are utilizing corporate software
applications to optimize business process execution. Knoa customers
not only know if core
enterprise applications are delivering an acceptable user experience, but
also, if application users are executing key processes effectively and
efficiently - the key to achieving business value and ROI. Knoa is
headquartered in New York, NY. For more information about Knoa, please visit
www.knoa.com .

Reports Highlight Customer Experience Rankings in Insurance, Financial
Services, Airlines, Telecommunications, Technology, Retail and Online
Services

SAN MATEO, Calif., - March 17, 2010 - Satmetrix
, the Net Promoter R company and leader in
customer experience programs, today released its 2010 Net Promoter Industry
Benchmarks for the
insurance, financial services, airlines, telecommunications, technology,
retail and online services industries. Leaders included well-known brands
such as USAA, Charles Schwab, JetBlue, Verizon Wireless, Apple, Trader
Joe's, Costco and Amazon.com.

The rankings are based on survey responses from more than 19,500 U.S.
consumers nationwide who had purchased products or services from each
company within the previous 12 months. A company's Net Promoter Score, or
NPSR , is based
on customers' likelihood to recommend the company's product or service. NPS
is calculated as the percentage of customers who are Promoters, rating the
company 9 or 10 on a zero-to-ten point scale, minus the percentage who are
Detractors, rating 6 or lower. Consumers also rated each company on various
aspects of customer experience including product or service features,
customer service and overall value, allowing Satmetrix to analyze drivers of
loyalty and performance gaps for each company.

"A company's ability to deliver a superior customer experience relative to
its industry peers is a critical indicator of customer retention and new
customer acquisition through positive word of mouth," said John Abraham
, general
manager of Net Promoter programs at Satmetrix. "These benchmarks allow
companies to see how consumers rate them relative to their competitors when
it comes to customer loyalty."

The study encompassed 17 specific competitive sectors across seven
industries. Highlights for each industry include:

* Insurance: A significant contrast appeared between property and
casualty insurers and companies offering life and health insurance. Scores
in life and health were lower, particularly in the health insurance sector.
Blue Cross Blue Shield of Illinois was the only health insurance company
profiled with a positive NPS, scoring 5% in a sector with an average of
negative 13%. CIGNA ranked last among major health insurers with an NPS of
negative 28%. State Farm led the life insurance category with an NPS of 34%,
more than 22 points higher than runner up New York Life, while USAA
dominated the auto insurance sector at 78%, more than 37 points ahead of
runner-up GEICO. In homeowners insurance, USAA scored 69%, well above
Travelers, which came up last at 3%.

* Financial Services: Brokerage and investment institutions saw a
significant increase in NPS over the previous year, signaling a recovery in
customer trust since the 2008 market crisis. Overall, the sector achieved an
average NPS of 29%, up more than 20 points since last year. Charles Schwab
held its ground as the sector leader with an NPS of 46%. Although the credit
card sector fared poorly overall, American Express and Discover maintained
their strong performance year on year, outperforming sector laggard Bank of
America by more than 36 points. USAA, a non-traditional player in the
banking sector, stood out as the leader with an NPS of 81%, placing it 40
points ahead of runner-up BB&T. Citigroup was the only bank profiled with
more Detractors than Promoters, earning an NPS of negative 9%.

* Airlines: JetBlue and Southwest were clear frontrunners in the
airline industry, scoring more than 40 points above the industry average.
JetBlue Promoters referenced the in-flight experience, extra legroom,
quality snacks and television, while Southwest Promoters praised the airline
for its friendly service and for not charging baggage fees. U.S. Airways
trailed the segment at negative 16%.

* Telecommunications: Verizon Wireless led the cellular phone service
sector again this year with a score of 41%, while AT&T dropped to the bottom
of the sector with a score of 9%, in a statistical dead heat with last
year's laggard, Sprint (10%). Time Warner Cable's Road Runner High Speed
Online led the Internet service provider category with a score of 21% in an
industry whose average NPS was a mere 4%. DIRECTV led in the satellite and
cable TV category with an NPS of 27%.

* Technology: Apple, with an NPS of 78%, continues to be the top
performer in the computer hardware sector. In the consumer software sector,
Adobe Systems (37%), Intuit (36%), and Symantec (36%) were the frontrunners,
with security software provider Symantec recording the most significant
increase between 2007 and 2009.

* Retail: The grocery/supermarket retail sector achieved the second
highest average NPS of all industries examined in the reports, with Trader
Joe's and Wegmans leading the way at 69% and 67%, respectively. Big box
membership clubs Costco (66%) and Sam's Club (61%) led the
department/wholesale/specialty sector, followed by Target and Lowe's.

* Online Services: Amazon.com and eBay led the online shopping sector
with NPS of 71% and 65%, respectively, followed by Barnes & Noble's bn.com
at 59%. In the online search and information category, Facebook scored 65%,
moving into a leading position alongside Google at 63%.

"We continue to see the impact that the customer experience has on loyalty
and business growth," said Deborah Eastman
, CMO at
Satmetrix. "Best-in-class companies are those that put in the processes to
continuously listen to, learn from, and take immediate action on what their
customers tell them about their performance."

Full reports are available for purchase on www.satmetrix.com
and www.netpromoter.com.

About Satmetrix

Satmetrix, the Net Promoter Company, delivers customer experience programs
that increase retention, repurchase and referrals. Satmetrix is the only
company to combine innovative technology and proven expertise to mobilize
organizations to act on customer feedback at every touch point. While most
programs focus on measuring satisfaction, Satmetrix focuses on creating
loyal customers by delivering real-time customer feedback to every employee,
developing business processes that create a differentiated customer
experience, and identifying key areas for improvement. Some of Satmetrix
global clients include Experian, Orange Business Services, Symantec and
Virgin Media. In addition to more than 700 enterprise deployments in 40
languages, we offer a range of services for Net Promoter professionals and
maintain the online community netpromoter.com. For more information, visit
www.satmetrix.com, or call 1-888-800-2313 in the US or +44 (0) 845-371-1040
in Europe.

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix
Systems, Inc., Bain & Company, Inc., and Fred Reichheld.