Popular Topics: Voice of Customer http://www.customerthink.com/voice_of_customer The taxonomy view with a depth of 0. en Go Beyond Win/Loss Reports and Find Out Why Others Chose "None of the Above" http://www.customerthink.com/blog/beyond_win_loss_reports http://www.customerthink.com/blog/beyond_win_loss_reports#comments Marketing Sales CRM Popular Topics: Customer Intelligence Popular Topics: Voice of Customer CRM Planning: Redesign Industry: High-Tech Consulting and Services Industry: High-Tech Products and Systems Wed, 23 Jul 2008 16:29:17 -0500 bobapollo 200210 at http://www.customerthink.com Deliver Better Service by Knowing What Your Customers Want http://www.customerthink.com/blog/deliver_better_service_knowing_customers_want http://www.customerthink.com/blog/deliver_better_service_knowing_customers_want#comments Service CRM Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Tue, 22 Jul 2008 13:03:43 -0500 kstirtz 200155 at http://www.customerthink.com CIOs Need to Become Customer Champions http://www.customerthink.com/blog/cios_need_become_customer_champions http://www.customerthink.com/blog/cios_need_become_customer_champions#comments CEO Technology CRM Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Technology Tue, 22 Jul 2008 11:47:53 -0500 jeanne_bliss 200152 at http://www.customerthink.com LRA Worldwide Hires Kevin Conley to Support Its Growing Research Practice http://www.customerthink.com/news/lra_hires_kevin_conley_research_practice http://www.customerthink.com/news/lra_hires_kevin_conley_research_practice#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Hospitality and Entertainment Mon, 21 Jul 2008 08:33:04 -0500 zconen 200071 at http://www.customerthink.com To Create Advocates, You Have to Differentiate Your Organization http://www.customerthink.com/blog/create_advocates_differentiate http://www.customerthink.com/blog/create_advocates_differentiate#comments CEO Marketing CRM Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics Industry: Fast-Moving Consumer Goods Industry: Financial Services Industry: Retail Sales Industry: Transportation, Travel and Leisure Sat, 19 Jul 2008 06:43:57 -0500 sampson_lee 200041 at http://www.customerthink.com The Rising Role of Prosumers http://www.customerthink.com/blog/rising_role_prosumers http://www.customerthink.com/blog/rising_role_prosumers#comments CEO Popular Topics: Customer Intelligence Popular Topics: Social Web Popular Topics: Voice of Customer Thu, 17 Jul 2008 15:24:36 -0500 john_todor 199994 at http://www.customerthink.com ACT! by Sage Platinum Care Subscription Aids Small and Midsize Business Development in Tough Economy http://www.customerthink.com/news/act_sage_platinum_care_subscription http://www.customerthink.com/news/act_sage_platinum_care_subscription#comments Service Technology Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Voice of Customer CRM Planning: Technology Tue, 15 Jul 2008 11:43:09 -0500 ryan_zuk 199834 at http://www.customerthink.com Consider Consumers' Tastes in a Down Economy http://www.customerthink.com/blog/consumers_tastes_down_economy http://www.customerthink.com/blog/consumers_tastes_down_economy#comments CEO Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Retail Sales Tue, 15 Jul 2008 10:19:36 -0500 alan_see 199812 at http://www.customerthink.com Study: Service Providers Lack Companywide Definition of Superior Customer Experience http://www.customerthink.com/news/telecom_lack_customer_experience_definition http://www.customerthink.com/news/telecom_lack_customer_experience_definition#comments Marketing Service Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Voice of Customer Industry: Telecommunications Sun, 13 Jul 2008 13:37:14 -0500 sortley@webershandwick.com 199709 at http://www.customerthink.com One "Touch" Over the Line: How Many Contacts With Your Customer Is Too Many? http://www.customerthink.com/blog/one_touch_over_line_customer_contacts http://www.customerthink.com/blog/one_touch_over_line_customer_contacts#comments CEO Marketing Sales Service CRM Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment Industry: Retail Sales Fri, 11 Jul 2008 17:09:20 -0500 dick_lee 199523 at http://www.customerthink.com