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 <title>Popular Topics: Customer Management Education</title>
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 <title>Fuze Digital Solutions Teams With Gethuman.com in a First-Time Consumer Survey About Customer Support</title>
 <link>http://www.customerthink.com/news/fuze__gethuman_survey_customer_support</link>
 <description></description>
 <comments>http://www.customerthink.com/news/fuze__gethuman_survey_customer_support#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <pubDate>Tue,  5 Aug 2008 19:45:02 -0500</pubDate>
 <dc:creator>jvancourt</dc:creator>
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<item>
 <title>Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000</title>
 <link>http://www.customerthink.com/webcast/satisfied_customers_tell_three_friends_ang</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <pubDate>Tue, 15 Jul 2008 10:41:04 -0500</pubDate>
 <dc:creator>donnahedgeburns</dc:creator>
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<item>
 <title>LiveTime Releases New ITIL Service Desk Virtual Appliance for Sun xVM and VMware</title>
 <link>http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm</link>
 <description></description>
 <comments>http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities and Energy</category>
 <pubDate>Mon,  7 Jul 2008 11:30:03 -0500</pubDate>
 <dc:creator>worldviewpr</dc:creator>
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<item>
 <title>Wrong Person: Dsicmm Study Finds Poor Quality Threatening Transpromotions</title>
 <link>http://www.customerthink.com/news/transpromo_threatened_poor_quality</link>
 <description></description>
 <comments>http://www.customerthink.com/news/transpromo_threatened_poor_quality#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government and Public Sector</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities and Energy</category>
 <pubDate>Mon, 23 Jun 2008 12:03:12 -0500</pubDate>
 <dc:creator>Yolanda Noble</dc:creator>
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<item>
 <title>Are You Customer-Aligned -- or Falling Behind?</title>
 <link>http://www.customerthink.com/webcast/customer_aligned_or_falling_behind</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <pubDate>Sat, 21 Jun 2008 01:02:54 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
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<item>
 <title>What Exactly Is Touchpoint?</title>
 <link>http://www.customerthink.com/blog/what_exactly_touchpoint</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_exactly_touchpoint#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <pubDate>Thu, 12 Jun 2008 05:13:29 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
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<item>
 <title>How Fit Is Your Customer Service Department?</title>
 <link>http://www.customerthink.com/blog/how_fit_your_customer_service_department</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_fit_your_customer_service_department#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <pubDate>Tue, 10 Jun 2008 06:31:37 -0500</pubDate>
 <dc:creator>adrianmiller</dc:creator>
 <guid isPermaLink="false">198303 at http://www.customerthink.com</guid>
</item>
<item>
 <title>  Loyalsticity: A Business Concept for Sports Clubs</title>
 <link>http://www.customerthink.com/blog/loyalsticity_business_concept_sports_clubs</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/loyalsticity_business_concept_sports_clubs#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality and Entertainment</category>
 <pubDate>Thu, 22 May 2008 05:38:36 -0500</pubDate>
 <dc:creator>kristiangotsch</dc:creator>
 <guid isPermaLink="false">3672 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Customer Service Is a Crucial Marketing Channel</title>
 <link>http://www.customerthink.com/blog/customer_service_crucial_marketing_channel</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/customer_service_crucial_marketing_channel#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast and Other Communications</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality and Entertainment</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <pubDate>Tue, 20 May 2008 11:25:46 -0500</pubDate>
 <dc:creator>eranderson</dc:creator>
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<item>
 <title>Algotech and Altitude Software Bring Leading Debt Collection Solution to Central and Eastern European Banks</title>
 <link>http://www.customerthink.com/news/algotech_altitude_debt_collection_banks</link>
 <description></description>
 <comments>http://www.customerthink.com/news/algotech_altitude_debt_collection_banks#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <pubDate>Thu, 15 May 2008 03:04:05 -0500</pubDate>
 <dc:creator>pascal_brabant</dc:creator>
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