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 <title>Popular Topics: Performance Management</title>
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 <title>Create Organizational Excellence Through Customer Experience</title>
 <link>http://www.customerthink.com/blog/create_organizational_excellence_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/create_organizational_excellence_experience#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <pubDate>Fri, 25 Jul 2008 15:34:39 -0500</pubDate>
 <dc:creator>lior_arussy</dc:creator>
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<item>
 <title>Airlines Are Passing the Customer Pain Buck</title>
 <link>http://www.customerthink.com/blog/airlines_passing_customer_pain_buck</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/airlines_passing_customer_pain_buck#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <pubDate>Thu, 24 Jul 2008 08:29:42 -0500</pubDate>
 <dc:creator>i_barry_goldberg</dc:creator>
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<item>
 <title>Siperian and GalaxE.Solutions Partner to Deliver Employee Master Solution</title>
 <link>http://www.customerthink.com/news/siperian_galaxesolutions_employee_master_solution</link>
 <description></description>
 <comments>http://www.customerthink.com/news/siperian_galaxesolutions_employee_master_solution#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Wed, 16 Jul 2008 09:40:38 -0500</pubDate>
 <dc:creator>McCoin</dc:creator>
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<item>
 <title>Buying and Using Marketing Automation Systems</title>
 <link>http://www.customerthink.com/webcast/buying_using_marketing_automation_systems</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <pubDate>Tue, 15 Jul 2008 13:44:31 -0500</pubDate>
 <dc:creator>insight24</dc:creator>
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<item>
 <title>LRA Worldwide to Conduct Brand Assurance Program for Aloft Hotels</title>
 <link>http://www.customerthink.com/news/lra_brand_assurance_aloft_starwood</link>
 <description></description>
 <comments>http://www.customerthink.com/news/lra_brand_assurance_aloft_starwood#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality and Entertainment</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <pubDate>Mon, 14 Jul 2008 11:09:22 -0500</pubDate>
 <dc:creator>zconen</dc:creator>
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<item>
 <title>WageWorks Selects Centive Compel to Automate Sales Compensation Management</title>
 <link>http://www.customerthink.com/news/wageworks_centive_compel_sales_compensation</link>
 <description></description>
 <comments>http://www.customerthink.com/news/wageworks_centive_compel_sales_compensation#comments</comments>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <pubDate>Thu, 10 Jul 2008 07:54:30 -0500</pubDate>
 <dc:creator>lizbradley</dc:creator>
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<item>
 <title>Beyond Customer-Centricity: Achieve 93% Net Promoter Scores by Delivering a Branded Experience</title>
 <link>http://www.customerthink.com/blog/beyond_customer_centricity_next_frontier</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/beyond_customer_centricity_next_frontier#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <pubDate>Thu, 10 Jul 2008 01:29:04 -0500</pubDate>
 <dc:creator>sampson_lee</dc:creator>
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<item>
 <title>Magnify360 Brings Personalization to Citrix-Microsoft Web Site, OneGreatPartner.com</title>
 <link>http://www.customerthink.com/news/magnify360_citrix_microsoft_onegreatpartner</link>
 <description></description>
 <comments>http://www.customerthink.com/news/magnify360_citrix_microsoft_onegreatpartner#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/web_analytics">Popular Topics: Web Analytics</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Tue,  8 Jul 2008 13:18:47 -0500</pubDate>
 <dc:creator>megan</dc:creator>
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</item>
<item>
 <title>LiveTime Releases New ITIL Service Desk Virtual Appliance for Sun xVM and VMware</title>
 <link>http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm</link>
 <description></description>
 <comments>http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities and Energy</category>
 <pubDate>Mon,  7 Jul 2008 11:30:03 -0500</pubDate>
 <dc:creator>worldviewpr</dc:creator>
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<item>
 <title>Altitude Software Wins “Voice of the Customer” Awards Five Years in a Row</title>
 <link>http://www.customerthink.com/news/altitude_software_wins_voice_customer_awards</link>
 <description></description>
 <comments>http://www.customerthink.com/news/altitude_software_wins_voice_customer_awards#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Thu,  3 Jul 2008 09:39:07 -0500</pubDate>
 <dc:creator>taveira</dc:creator>
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