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 <title>Create Organizational Excellence Through Customer Experience</title>
 <link>http://www.customerthink.com/blog/create_organizational_excellence_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/create_organizational_excellence_experience#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <pubDate>Fri, 25 Jul 2008 15:34:39 -0500</pubDate>
 <dc:creator>lior_arussy</dc:creator>
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<item>
 <title>Go Beyond Win/Loss Reports and Find Out Why Others Chose &quot;None of the Above&quot;</title>
 <link>http://www.customerthink.com/blog/beyond_win_loss_reports</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/beyond_win_loss_reports#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <pubDate>Wed, 23 Jul 2008 16:29:17 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
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<item>
 <title>Online Marketing Isn&#039;t New Media, Anymore: Fusing Marketing&#039;s Parts Into One Whole</title>
 <link>http://www.customerthink.com/blog/online_marketing_not_new_media</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/online_marketing_not_new_media#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/web_analytics">Popular Topics: Web Analytics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <pubDate>Tue, 22 Jul 2008 23:11:52 -0500</pubDate>
 <dc:creator>eranderson</dc:creator>
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<item>
 <title>Get to Know Joe: Predictive Analytics Can Create Utopia for Your Most Valuable Customers</title>
 <link>http://www.customerthink.com/article/predictive_analytics_can_create_utopia</link>
 <description></description>
 <comments>http://www.customerthink.com/article/predictive_analytics_can_create_utopia#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <pubDate>Mon, 21 Jul 2008 08:00:00 -0500</pubDate>
 <dc:creator>michele_eggers</dc:creator>
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<item>
 <title>To Create Advocates, You Have to Differentiate Your Organization</title>
 <link>http://www.customerthink.com/blog/create_advocates_differentiate</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/create_advocates_differentiate#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <pubDate>Sat, 19 Jul 2008 06:43:57 -0500</pubDate>
 <dc:creator>sampson_lee</dc:creator>
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<item>
 <title>Uniloc Previews SoftAnchor Insight for Software Publisher Business Intelligence at Software Industry Conference in Boston</title>
 <link>http://www.customerthink.com/news/uniloc_softanchor_insight_business_intelligence</link>
 <description></description>
 <comments>http://www.customerthink.com/news/uniloc_softanchor_insight_business_intelligence#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Thu, 17 Jul 2008 16:12:21 -0500</pubDate>
 <dc:creator>debbie_pekarek</dc:creator>
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<item>
 <title>The Rising Role of Prosumers</title>
 <link>http://www.customerthink.com/blog/rising_role_prosumers</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/rising_role_prosumers#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <pubDate>Thu, 17 Jul 2008 15:24:36 -0500</pubDate>
 <dc:creator>john_todor</dc:creator>
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<item>
 <title>Entellium Reinvents the CRM Experience for Small Business with New Rave Solutions</title>
 <link>http://www.customerthink.com/news/entellium_new_rave_solutions</link>
 <description></description>
 <comments>http://www.customerthink.com/news/entellium_new_rave_solutions#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Tue, 15 Jul 2008 10:52:41 -0500</pubDate>
 <dc:creator>heathervs</dc:creator>
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<item>
 <title>Entellium Launches Seamless Integration Services, Powered by Boomi On Demand, for Small Business Market</title>
 <link>http://www.customerthink.com/news/entellium_seamless_integration_services_boomi</link>
 <description></description>
 <comments>http://www.customerthink.com/news/entellium_seamless_integration_services_boomi#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Tue, 15 Jul 2008 10:49:36 -0500</pubDate>
 <dc:creator>heathervs</dc:creator>
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<item>
 <title>&quot;Please Enter Your Number. Please Enter Your Number&quot;; Contact Technology Shouldn&#039;t Be This Hard</title>
 <link>http://www.customerthink.com/article/please_enter_number_please_enter_number</link>
 <description></description>
 <comments>http://www.customerthink.com/article/please_enter_number_please_enter_number#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Mon, 14 Jul 2008 08:00:00 -0500</pubDate>
 <dc:creator>bill_price</dc:creator>
 <guid isPermaLink="false">199591 at http://www.customerthink.com</guid>
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