Industry: Telecommunications http://www.customerthink.com/telecommunications The taxonomy view with a depth of 0. en When a Smart Phone Was Too Smart: Why a Major Telco Bucked the Technology-Buying Paradigm http://www.customerthink.com/article/when_smart_phone_was_too_smart http://www.customerthink.com/article/when_smart_phone_was_too_smart#comments CEO Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Industry: Telecommunications Mon, 28 Jul 2008 07:58:00 -0500 natalie_petouhoff 200201 at http://www.customerthink.com If Analytics Isn't Your Core Strength, Turn Your Data Over to People Who Can Tell You All About Your Own Customers http://www.customerthink.com/article/turn_analytics_over_experts http://www.customerthink.com/article/turn_analytics_over_experts#comments Marketing Technology CRM Popular Topics: Customer Intelligence CRM Planning: Strategy CRM Planning: Technology Industry: Telecommunications Mon, 14 Jul 2008 07:59:00 -0500 michael_caccavale 199589 at http://www.customerthink.com Study: Service Providers Lack Companywide Definition of Superior Customer Experience http://www.customerthink.com/news/telecom_lack_customer_experience_definition http://www.customerthink.com/news/telecom_lack_customer_experience_definition#comments Marketing Service Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Voice of Customer Industry: Telecommunications Sun, 13 Jul 2008 13:37:14 -0500 sortley@webershandwick.com 199709 at http://www.customerthink.com Beyond Customer-Centricity: Achieve 93% Net Promoter Scores by Delivering a Branded Experience http://www.customerthink.com/blog/beyond_customer_centricity_next_frontier http://www.customerthink.com/blog/beyond_customer_centricity_next_frontier#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Redesign Industry: High-Tech Products and Systems Industry: Retail Sales Industry: Telecommunications Industry: Transportation, Travel and Leisure Thu, 10 Jul 2008 01:29:04 -0500 sampson_lee 199619 at http://www.customerthink.com LiveTime Releases New ITIL Service Desk Virtual Appliance for Sun xVM and VMware http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm http://www.customerthink.com/news/livetime_new_itil_service_desk_sun_xvm#comments Service Technology Enterprise Size: Medium Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Management Education Popular Topics: Performance Management Popular Topics: Voice of Customer Industry: Education Industry: Telecommunications Industry: Utilities and Energy Mon, 7 Jul 2008 11:30:03 -0500 worldviewpr 199461 at http://www.customerthink.com Don't Add Insult to Injury: Make It Right or Do Not Bother http://www.customerthink.com/blog/dont_add_insult_injury_make_it_right http://www.customerthink.com/blog/dont_add_insult_injury_make_it_right#comments Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Industry: High-Tech Products and Systems Industry: Telecommunications Industry: Transportation, Travel and Leisure Tue, 1 Jul 2008 21:05:50 -0500 i_barry_goldberg 199288 at http://www.customerthink.com Trigger Events and Selective Perception http://www.customerthink.com/blog/trigger_events_and_selective_perception http://www.customerthink.com/blog/trigger_events_and_selective_perception#comments CEO Marketing Sales Service Technology CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business CRM Planning: Strategy Industry: Advertising / Media / Public Relations Industry: Agriculture and Construction Industry: Broadcast and Other Communications Industry: Business, Legal and Services Industry: Education Industry: Fast-Moving Consumer Goods Industry: Financial Services Industry: Government and Public Sector Industry: Healthcare Services Industry: High-Tech Consulting and Services Industry: High-Tech Products and Systems Industry: Hospitality and Entertainment Industry: Manufacturing (Non High-Tech) Industry: Non-Profit and Associations Industry: Pharmaceutical Industry: Printing and Publishing Industry: Retail Sales Industry: Telecommunications Industry: Transportation, Travel and Leisure Industry: Utilities and Energy Industry: Wholesale Distribution Tue, 1 Jul 2008 08:45:02 -0500 CraigElias 199232 at http://www.customerthink.com Altitude Software Enables Germany's Adm Group to Deliver Customized Contact Center Solution for T-COM's Hotline in Record Time http://www.customerthink.com/news/altitude_adm_contact_center_tcom_hotline http://www.customerthink.com/news/altitude_adm_contact_center_tcom_hotline#comments Service Technology Enterprise Size: Large Business Enterprise Size: Medium Business Popular Topics: Contact Center CRM Planning: Technology Industry: High-Tech Products and Systems Industry: Telecommunications Wed, 25 Jun 2008 03:01:04 -0500 pascal_brabant 198998 at http://www.customerthink.com Optimizing B2B Email Marketing for Lead Generation http://www.customerthink.com/webcast/optimize_b2b_email_marketing_lead_generation Marketing Service Industry: Advertising / Media / Public Relations Industry: High-Tech Consulting and Services Industry: High-Tech Products and Systems Industry: Telecommunications Wed, 25 Jun 2008 00:15:45 -0500 insight24 198995 at http://www.customerthink.com There's Something Much Better for Small Businesses Than Spreadsheets: Customizable CRM Software http://www.customerthink.com/article/spreadsheet_small_business_customizable http://www.customerthink.com/article/spreadsheet_small_business_customizable#comments Sales Service Technology Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence CRM Planning: Technology Industry: Telecommunications Mon, 23 Jun 2008 07:58:00 -0500 paul_johnston 198678 at http://www.customerthink.com