Popular Topics: Contact Center http://www.customerthink.com/contact_center The taxonomy view with a depth of 0. en When a Smart Phone Was Too Smart: Why a Major Telco Bucked the Technology-Buying Paradigm http://www.customerthink.com/article/when_smart_phone_was_too_smart http://www.customerthink.com/article/when_smart_phone_was_too_smart#comments CEO Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Industry: Telecommunications Mon, 28 Jul 2008 07:58:00 -0500 natalie_petouhoff 200201 at http://www.customerthink.com Deliver Better Service by Knowing What Your Customers Want http://www.customerthink.com/blog/deliver_better_service_knowing_customers_want http://www.customerthink.com/blog/deliver_better_service_knowing_customers_want#comments Service CRM Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Tue, 22 Jul 2008 13:03:43 -0500 kstirtz 200155 at http://www.customerthink.com AbleBridge Selected for the Microsoft CRM SaaS Readiness Program http://www.customerthink.com/news/ablebridge_microsoft_crm_saas_readiness http://www.customerthink.com/news/ablebridge_microsoft_crm_saas_readiness#comments Technology Popular Topics: Contact Center CRM Planning: Technology Thu, 17 Jul 2008 06:59:16 -0500 rplourde 199970 at http://www.customerthink.com Jacada Signs Material Contract With Global Retailer http://www.customerthink.com/news/jacada_contract_global_retailer http://www.customerthink.com/news/jacada_contract_global_retailer#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Technology Industry: Retail Sales Wed, 16 Jul 2008 10:26:17 -0500 cindyk 199904 at http://www.customerthink.com Focus on Technology-Supported First Contact Resolution Improvements Can Pay Big Dividends in the Contact Center http://www.customerthink.com/news/technology_first_contact_resolution_pay_dividends http://www.customerthink.com/news/technology_first_contact_resolution_pay_dividends#comments Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Metrics CRM Planning: Technology Wed, 16 Jul 2008 09:37:13 -0500 taveira 199885 at http://www.customerthink.com Power to the (Call Center) People: Next-Best-Action Nudges Agents With a Way to Resolve a Problem http://www.customerthink.com/blog/power_call_center_people http://www.customerthink.com/blog/power_call_center_people#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Tue, 15 Jul 2008 15:05:07 -0500 rob_walker 199851 at http://www.customerthink.com ACT! by Sage Platinum Care Subscription Aids Small and Midsize Business Development in Tough Economy http://www.customerthink.com/news/act_sage_platinum_care_subscription http://www.customerthink.com/news/act_sage_platinum_care_subscription#comments Service Technology Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Voice of Customer CRM Planning: Technology Tue, 15 Jul 2008 11:43:09 -0500 ryan_zuk 199834 at http://www.customerthink.com Thanking Someone for Being a Customer Should Be Automatic http://www.customerthink.com/blog/thank_your_customers http://www.customerthink.com/blog/thank_your_customers#comments Service CRM Popular Topics: Contact Center CRM Planning: Strategy CRM Planning: Alignment Tue, 15 Jul 2008 10:29:59 -0500 kstirtz 199817 at http://www.customerthink.com "Please Enter Your Number. Please Enter Your Number"; Contact Technology Shouldn't Be This Hard http://www.customerthink.com/article/please_enter_number_please_enter_number http://www.customerthink.com/article/please_enter_number_please_enter_number#comments Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Mon, 14 Jul 2008 08:00:00 -0500 bill_price 199591 at http://www.customerthink.com Jacada Signs Material Agreement With Nationwide Insurance http://www.customerthink.com/news/jacada_material_agreement_nationwide_insurance http://www.customerthink.com/news/jacada_material_agreement_nationwide_insurance#comments Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Industry: Financial Services Tue, 8 Jul 2008 15:20:14 -0500 cindyk 199522 at http://www.customerthink.com