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 <title>Industry: Printing and Publishing</title>
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 <title>Trigger Events and Selective Perception</title>
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 <description></description>
 <comments>http://www.customerthink.com/blog/trigger_events_and_selective_perception#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/agriculture_construction">Industry: Agriculture and Construction</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast and Other Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government and Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality and Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing (Non High-Tech)</category>
 <category domain="http://www.customerthink.com/non-profit_associations">Industry: Non-Profit and Associations</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities and Energy</category>
 <category domain="http://www.customerthink.com/wholesale_distribution">Industry: Wholesale Distribution</category>
 <pubDate>Tue,  1 Jul 2008 08:45:02 -0500</pubDate>
 <dc:creator>CraigElias</dc:creator>
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<item>
 <title>Two More Clueless Companies Pour New Customers Into a Bottomless Bucket</title>
 <link>http://www.customerthink.com/blog/two_more_clueless_companies_pour_new_customer</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/two_more_clueless_companies_pour_new_customer#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <pubDate>Tue, 10 Jun 2008 22:00:00 -0500</pubDate>
 <dc:creator>dick_lee</dc:creator>
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<item>
 <title>Konica Minolta Unveils Two New Black-and-White MFPs</title>
 <link>http://www.customerthink.com/news/konica_minolta_unveils_black_white_mfps</link>
 <description></description>
 <comments>http://www.customerthink.com/news/konica_minolta_unveils_black_white_mfps#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <pubDate>Mon,  2 Jun 2008 11:17:16 -0500</pubDate>
 <dc:creator>JNorberto</dc:creator>
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<item>
 <title>Get on the Phones and Let Your Customers Tell You What You Don&#039;t Know About Your Business</title>
 <link>http://www.customerthink.com/article/get_phones_customers_learn</link>
 <description></description>
 <comments>http://www.customerthink.com/article/get_phones_customers_learn#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <pubDate>Mon, 12 May 2008 08:00:00 -0500</pubDate>
 <dc:creator>melissa_crowe</dc:creator>
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<item>
 <title>Konica Minolta Introduces New Printer Geared Toward Design Professionals</title>
 <link>http://www.customerthink.com/news/konica_minolta_printer_designers</link>
 <description></description>
 <comments>http://www.customerthink.com/news/konica_minolta_printer_designers#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <pubDate>Sun, 11 May 2008 20:09:09 -0500</pubDate>
 <dc:creator>JNorberto</dc:creator>
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<item>
 <title>My Latest Research: Marketing Beyond the Status Quo</title>
 <link>http://www.customerthink.com/blog/latest_research_marketing_beyond_status_quo</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/latest_research_marketing_beyond_status_quo#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast and Other Communications</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality and Entertainment</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <pubDate>Tue, 29 Apr 2008 15:09:50 -0500</pubDate>
 <dc:creator>eranderson</dc:creator>
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<item>
 <title>Konica Minolta Awards 2nd Annual High School Scholarships to Inspirational New Orleans Students</title>
 <link>http://www.customerthink.com/news/konica_minolta_awards_2nd_annual_high_school_</link>
 <description></description>
 <comments>http://www.customerthink.com/news/konica_minolta_awards_2nd_annual_high_school_#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/non-profit_associations">Industry: Non-Profit and Associations</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <pubDate>Mon, 21 Apr 2008 02:03:43 -0500</pubDate>
 <dc:creator>JNorberto</dc:creator>
 <guid isPermaLink="false">3488 at http://www.customerthink.com</guid>
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<item>
 <title>Konica Minolta Business Solutions U.S.A. Names David Hartman Regional Vice President, Dealer Sales, Midwest</title>
 <link>http://www.customerthink.com/news/konica_minolta_regional_vp</link>
 <description></description>
 <comments>http://www.customerthink.com/news/konica_minolta_regional_vp#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <pubDate>Mon, 14 Apr 2008 08:59:56 -0500</pubDate>
 <dc:creator>JNorberto</dc:creator>
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<item>
 <title>Konica Minolta Business Solutions U.S.A. Appoints Alan Nielsen Executive Vice President, Dealer Sales and Administration</title>
 <link>http://www.customerthink.com/news/konica_minolta_executive_vp</link>
 <description></description>
 <comments>http://www.customerthink.com/news/konica_minolta_executive_vp#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <pubDate>Mon, 14 Apr 2008 08:58:28 -0500</pubDate>
 <dc:creator>JNorberto</dc:creator>
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<item>
 <title>Konica Minolta Deploys Callidus On-Demand Solution for Sales Performance Management</title>
 <link>http://www.customerthink.com/news/konica_minolta_callidus_demand</link>
 <description></description>
 <comments>http://www.customerthink.com/news/konica_minolta_callidus_demand#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <pubDate>Fri, 11 Apr 2008 09:18:39 -0500</pubDate>
 <dc:creator>JNorberto</dc:creator>
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