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 <title>Industry: High-Tech Consulting and Services</title>
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 <title>Large Enterprise Tools Only &quot;Good&quot; at Maintaining Performance of Data Network in Ovum Survey</title>
 <link>http://www.customerthink.com/news/ovum_survey_enterprise_tools_only_good</link>
 <description></description>
 <comments>http://www.customerthink.com/news/ovum_survey_enterprise_tools_only_good#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <pubDate>Thu, 24 Jul 2008 08:47:30 -0500</pubDate>
 <dc:creator>Elyse Familant</dc:creator>
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<item>
 <title>Go Beyond Win/Loss Reports and Find Out Why Others Chose &quot;None of the Above&quot;</title>
 <link>http://www.customerthink.com/blog/beyond_win_loss_reports</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/beyond_win_loss_reports#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <pubDate>Wed, 23 Jul 2008 16:29:17 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
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<item>
 <title>Arm Your Sales Reps With Knowledge: The Experian SKM Story</title>
 <link>http://www.customerthink.com/article/arm_your_sales_reps_knowledge_experian_skm</link>
 <description></description>
 <comments>http://www.customerthink.com/article/arm_your_sales_reps_knowledge_experian_skm#comments</comments>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <pubDate>Mon, 21 Jul 2008 05:00:00 -0500</pubDate>
 <dc:creator>jim_dickie</dc:creator>
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<item>
 <title>ARX and ChosenSecurity Announce Global Digital Signing Partnership</title>
 <link>http://www.customerthink.com/news/arx_chosensecurity_digital_signing_pact</link>
 <description></description>
 <comments>http://www.customerthink.com/news/arx_chosensecurity_digital_signing_pact#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <pubDate>Wed,  9 Jul 2008 08:32:46 -0500</pubDate>
 <dc:creator>Elyse Familant</dc:creator>
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<item>
 <title>How Is a Demo Like a Newspaper Article?</title>
 <link>http://www.customerthink.com/blog/how_demo_like_newspaper_article</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_demo_like_newspaper_article#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <pubDate>Mon,  7 Jul 2008 10:13:15 -0500</pubDate>
 <dc:creator>peter_cohan</dc:creator>
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<item>
 <title>The Curse of the &quot;Slow No&quot;</title>
 <link>http://www.customerthink.com/blog/curse_slow_no</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/curse_slow_no#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <pubDate>Wed,  2 Jul 2008 09:45:12 -0500</pubDate>
 <dc:creator>bobapollo</dc:creator>
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<item>
 <title>Alfabet Positioned in the Leaders Quadrant for Enterprise Architecture Tools Magic Quadrant</title>
 <link>http://www.customerthink.com/news/alfabet_leaders_quadrant_enterprise_architecture</link>
 <description></description>
 <comments>http://www.customerthink.com/news/alfabet_leaders_quadrant_enterprise_architecture#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <pubDate>Tue,  1 Jul 2008 15:41:08 -0500</pubDate>
 <dc:creator>Elyse Familant</dc:creator>
 <guid isPermaLink="false">199277 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Trigger Events and Selective Perception</title>
 <link>http://www.customerthink.com/blog/trigger_events_and_selective_perception</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/trigger_events_and_selective_perception#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/agriculture_construction">Industry: Agriculture and Construction</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast and Other Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government and Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality and Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing (Non High-Tech)</category>
 <category domain="http://www.customerthink.com/non-profit_associations">Industry: Non-Profit and Associations</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities and Energy</category>
 <category domain="http://www.customerthink.com/wholesale_distribution">Industry: Wholesale Distribution</category>
 <pubDate>Tue,  1 Jul 2008 08:45:02 -0500</pubDate>
 <dc:creator>CraigElias</dc:creator>
 <guid isPermaLink="false">199232 at http://www.customerthink.com</guid>
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<item>
 <title>Canadian Contact Center Outsourcer Boosts First Call Resolution Rate With Altitude Software IP Solution</title>
 <link>http://www.customerthink.com/news/optima_boosts_first_call_altitude</link>
 <description></description>
 <comments>http://www.customerthink.com/news/optima_boosts_first_call_altitude#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <pubDate>Mon, 30 Jun 2008 11:53:21 -0500</pubDate>
 <dc:creator>taveira</dc:creator>
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<item>
 <title>Seapine Software: Lack of Test Case Management Threatens Software Quality</title>
 <link>http://www.customerthink.com/news/seapine_test_case_management_lack</link>
 <description></description>
 <comments>http://www.customerthink.com/news/seapine_test_case_management_lack#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <pubDate>Thu, 26 Jun 2008 08:14:03 -0500</pubDate>
 <dc:creator>KeithVE</dc:creator>
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