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 <title>Industry: Business, Legal and Services</title>
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 <title>Lucid Launches Mom Marketing Search Engine</title>
 <link>http://www.customerthink.com/news/lucid_mom_marketing_search_engine</link>
 <description></description>
 <comments>http://www.customerthink.com/news/lucid_mom_marketing_search_engine#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <pubDate>Fri, 25 Jul 2008 12:47:09 -0500</pubDate>
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<item>
 <title>Arm Your Sales Reps With Knowledge: The Experian SKM Story</title>
 <link>http://www.customerthink.com/article/arm_your_sales_reps_knowledge_experian_skm</link>
 <description></description>
 <comments>http://www.customerthink.com/article/arm_your_sales_reps_knowledge_experian_skm#comments</comments>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <pubDate>Mon, 21 Jul 2008 05:00:00 -0500</pubDate>
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<item>
 <title>Trigger Events and Selective Perception</title>
 <link>http://www.customerthink.com/blog/trigger_events_and_selective_perception</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/trigger_events_and_selective_perception#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/agriculture_construction">Industry: Agriculture and Construction</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast and Other Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government and Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality and Entertainment</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing (Non High-Tech)</category>
 <category domain="http://www.customerthink.com/non-profit_associations">Industry: Non-Profit and Associations</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities and Energy</category>
 <category domain="http://www.customerthink.com/wholesale_distribution">Industry: Wholesale Distribution</category>
 <pubDate>Tue,  1 Jul 2008 08:45:02 -0500</pubDate>
 <dc:creator>CraigElias</dc:creator>
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<item>
 <title>Allianz Worldwide Care Selects EGain Mail</title>
 <link>http://www.customerthink.com/news/allianz_worldwide_care_egain_mail</link>
 <description></description>
 <comments>http://www.customerthink.com/news/allianz_worldwide_care_egain_mail#comments</comments>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <pubDate>Fri, 27 Jun 2008 01:54:49 -0500</pubDate>
 <dc:creator>jamie_abayan</dc:creator>
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<item>
 <title>CRM: The Essential Guide</title>
 <link>http://www.customerthink.com/paper/crm_essential_guide</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/agriculture_construction">Industry: Agriculture and Construction</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/high-tech_consulting_services">Industry: High-Tech Consulting and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/manufacturing">Industry: Manufacturing (Non High-Tech)</category>
 <category domain="http://www.customerthink.com/non-profit_associations">Industry: Non-Profit and Associations</category>
 <category domain="http://www.customerthink.com/wholesale_distribution">Industry: Wholesale Distribution</category>
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 <pubDate>Tue, 10 Jun 2008 09:58:01 -0500</pubDate>
 <dc:creator>Pivotal CRM</dc:creator>
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<item>
 <title>Konica Minolta Unveils Two New Black-and-White MFPs</title>
 <link>http://www.customerthink.com/news/konica_minolta_unveils_black_white_mfps</link>
 <description></description>
 <comments>http://www.customerthink.com/news/konica_minolta_unveils_black_white_mfps#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <pubDate>Mon,  2 Jun 2008 11:17:16 -0500</pubDate>
 <dc:creator>JNorberto</dc:creator>
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<item>
 <title>Study: Financial Services Lag Behind Retail in Targeted Marketing</title>
 <link>http://www.customerthink.com/news/finance_lags_targeted_marketing</link>
 <description></description>
 <comments>http://www.customerthink.com/news/finance_lags_targeted_marketing#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <pubDate>Thu, 29 May 2008 06:16:29 -0500</pubDate>
 <dc:creator>Andy Wood</dc:creator>
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<item>
 <title>Reflections on Customer and Employee Experience: Marketing Differentiator or Efficiency</title>
 <link>http://www.customerthink.com/case/customer_and_employee_experience</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast and Other Communications</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/education">Industry: Education</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government and Public Sector</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality and Entertainment</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities and Energy</category>
 <category domain="http://www.customerthink.com/wholesale_distribution">Industry: Wholesale Distribution</category>
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 <pubDate>Thu, 29 May 2008 05:16:00 -0500</pubDate>
 <dc:creator>Carl Lyon The QoE</dc:creator>
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<item>
 <title>In Defense of Airline Employees</title>
 <link>http://www.customerthink.com/blog/defense_airline_employees</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/defense_airline_employees#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality and Entertainment</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation, Travel and Leisure</category>
 <pubDate>Wed, 14 May 2008 06:52:39 -0500</pubDate>
 <dc:creator>jim_barnes</dc:creator>
 <guid isPermaLink="false">3619 at http://www.customerthink.com</guid>
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<item>
 <title>Maximum Software Selects Plimloc Global Software Protection Powered by Uniloc SoftAnchor</title>
 <link>http://www.customerthink.com/news/maximum_selects_plimloc_software_protection</link>
 <description></description>
 <comments>http://www.customerthink.com/news/maximum_selects_plimloc_software_protection#comments</comments>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/business_legal_services">Industry: Business, Legal and Services</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government and Public Sector</category>
 <category domain="http://www.customerthink.com/high-tech_products_systems">Industry: High-Tech Products and Systems</category>
 <pubDate>Tue, 13 May 2008 16:19:21 -0500</pubDate>
 <dc:creator>debbie_pekarek</dc:creator>
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