Industry: Retail Sales http://www.customerthink.com/retail_sales The taxonomy view with a depth of 0. en The Loyalty Marketing Index: Introducing the COLLOQUY Retail Loyalty Index http://www.customerthink.com/paper/loyalty_marketing_index_introducing_colloquy Marketing Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Industry: Retail Sales Mon, 21 Jul 2008 15:36:10 -0500 rick_ferguson 200108 at http://www.customerthink.com Play Your Cards Right and Bet on Your Best Customers When the Economy Gets Tough http://www.customerthink.com/blog/play_cards_right_bet_customers_bad_economy http://www.customerthink.com/blog/play_cards_right_bet_customers_bad_economy#comments Marketing CRM Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Retail Sales Mon, 21 Jul 2008 09:35:42 -0500 rick_ferguson 200083 at http://www.customerthink.com To Create Advocates, You Have to Differentiate Your Organization http://www.customerthink.com/blog/create_advocates_differentiate http://www.customerthink.com/blog/create_advocates_differentiate#comments CEO Marketing CRM Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics Industry: Fast-Moving Consumer Goods Industry: Financial Services Industry: Retail Sales Industry: Transportation, Travel and Leisure Sat, 19 Jul 2008 06:43:57 -0500 sampson_lee 200041 at http://www.customerthink.com Jacada Signs Material Contract With Global Retailer http://www.customerthink.com/news/jacada_contract_global_retailer http://www.customerthink.com/news/jacada_contract_global_retailer#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Technology Industry: Retail Sales Wed, 16 Jul 2008 10:26:17 -0500 cindyk 199904 at http://www.customerthink.com Consider Consumers' Tastes in a Down Economy http://www.customerthink.com/blog/consumers_tastes_down_economy http://www.customerthink.com/blog/consumers_tastes_down_economy#comments CEO Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Industry: Retail Sales Tue, 15 Jul 2008 10:19:36 -0500 alan_see 199812 at http://www.customerthink.com One "Touch" Over the Line: How Many Contacts With Your Customer Is Too Many? http://www.customerthink.com/blog/one_touch_over_line_customer_contacts http://www.customerthink.com/blog/one_touch_over_line_customer_contacts#comments CEO Marketing Sales Service CRM Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Alignment Industry: Retail Sales Fri, 11 Jul 2008 17:09:20 -0500 dick_lee 199523 at http://www.customerthink.com Beyond Customer-Centricity: Achieve 93% Net Promoter Scores by Delivering a Branded Experience http://www.customerthink.com/blog/beyond_customer_centricity_next_frontier http://www.customerthink.com/blog/beyond_customer_centricity_next_frontier#comments CEO Marketing Sales Service CRM Enterprise Size: Large Business Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Redesign Industry: High-Tech Products and Systems Industry: Retail Sales Industry: Telecommunications Industry: Transportation, Travel and Leisure Thu, 10 Jul 2008 01:29:04 -0500 sampson_lee 199619 at http://www.customerthink.com Is "Relationship Marketing" Killing The Body Shop? http://www.customerthink.com/blog/relationship_marketing_killing_body_shop http://www.customerthink.com/blog/relationship_marketing_killing_body_shop#comments Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Industry: Retail Sales Wed, 9 Jul 2008 14:58:12 -0500 deb_rapacz 199582 at http://www.customerthink.com What Does It Mean When a Customer Stops Buying Pasta Sauce?: EBM Sparks Up Direct Marketing http://www.customerthink.com/article/meaning_customer_stops_buying_pasta_sauce http://www.customerthink.com/article/meaning_customer_stops_buying_pasta_sauce#comments Marketing Technology CRM Popular Topics: Customer Intelligence CRM Planning: Strategy CRM Planning: Technology Industry: Retail Sales Mon, 7 Jul 2008 07:59:00 -0500 dan_smith 199339 at http://www.customerthink.com Manage Your Data Well, and Your Service Contracts Will Increase Your Revenue Stream—and Your Customer Focus http://www.customerthink.com/article/manage_data_well_increase_revenue http://www.customerthink.com/article/manage_data_well_increase_revenue#comments Sales Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Technology Industry: Retail Sales Mon, 7 Jul 2008 07:58:00 -0500 scott_herron 199338 at http://www.customerthink.com