Speech Analytics: Mining Customer Voices for Business Insight

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Speech analytics provides tools to help you listen to "voice of customers" by listening to the actual voices of customers. And it's not just for the contact center!

Why listen? Because analyzing the audio from recorded customer calls provides business insight to quickly identify and fix problems that waste resources and cost money. Or detract from delivering a great customer experience.

Join us for this live showcase webinar to learn how advanced speech analytics solutions can help you:

• Identify emerging trends in customer behavior, competitive issues and operational performance
• Analyze the root cause of customer issues so action can be taken
• Sharpen insights by integrating speech data with interaction and customer data
• Create focus groups on demand to study key business process issues.
• Easily share performance metrics with business leaders in your organization.

Presenters will include Matthew Storm, Director of Americas Marketing for NICE® Systems and Diego Lomanto, Senior Solutions Marketing Manager, Analytics for Verint® Witness Actionable Solutions®.

Your customers are talking. Isn't it time to listen and act on what they're saying? Register now to see how to put the power of speech analytics to work to drive profitable growth.

This webinar has already been conducted.
View Recording Here