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Highest Rated Content Posted in Past Year

These are the crème de la crème posts—the highest-rated articles and blogs posted in the past year! Each post has at least a "four star" rating (15 votes minimum). You can also view our most popular content or all content.

TitlePostedsort iconAuthorTypeAverage Vote  VotesViewsComments
Why Steve Jobs doesn’t listen to customers2010-02-08Shaun_SmithBlog
4.347825
2350759
A Manifesto for Social Business2009-11-10graham_hillBlog
4.73913
23691120
How to Put Customer Needs at the Centre of Business Strategy2009-09-27graham_hillBlog
4.4375
1644718
Social CRM: Strategy, Technology or Passing Fad?2009-09-16bob_thompsonBlog
4.333335
15522614
Salesforce.com Launches Hype-as-a-Service, Erodes Trust2009-09-11bob_thompsonBlog
4.086955
46468019
Outside-In Process: The New Path to Customer-Centricity2009-09-04dick_leeArticle
4.4
15310413
Customer Experience Management: 10 Best Practices to Create Real Business Value2009-08-28Shaun_SmithArticle
4.756755
37620119
No Excuses! Time to Leverage Social Media Technology in Customer Service2009-08-07camulliArticle
4.210525
1933573
What is Sales 2.0?2009-06-05barry_trailerArticle
4.4375
1648630
Can You Hear Me Now? Top Five Voice of Customer Pitfalls2009-05-17bob_thompsonArticle
4
1969655
Stop Cutting Prices! Retain Customers with Four Types of Experiential Value2009-04-24jim_barnesArticle
4.40909
2247572
Why Businesspeople Use Twitter: Tales From the Trenches2009-04-17john_todorArticle
4.789475
19579018

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