Highest Rated Content Posted in Past Year

Highest-rated content in past year, with at least a "four star" rating (15 votes minimum). You can also view our most popular content by views, most active discussions, or all content by date.

TitleAuthorPostedsort iconTypeAverage Vote  VotesViewsFeatured
Can You Hear Me Now? Top Five Voice of Customer PitfallsBob Thompson2009-05-17Article
4
182785Right Move
Stop Cutting Prices! Retain Customers with Four Types of Experiential ValueJim Barnes2009-04-24Article
4.4
152188Moment of Truth
Why Businesspeople Use Twitter: Tales From the TrenchesJohn I. Todor, Ph.D.2009-04-17Article
4.789475
193604Social Business
Sales Managers May Cry, But I Like a RecessionFrank Hurtte2009-03-06Article
4.51852
272639100% Club
B2B Marketing 2.0: How to Engage Social Buyers and Break Marketing/Sales GridlockBob Thompson2009-02-20Article
4.70588
172630Lead Gen
What Really Drives Customers to Buy From Louis Vuitton Again?Sampson Lee2009-01-30Article
4.1875
164211Moment of Truth
There's No Such Thing As An ExperienceDaryl Choy2009-01-27Blog
4.545455
22734
Is the "Experience Economy" Contracting Towards Irrelevance?Jon Picoult2009-01-16Article
4.30769
262910Moment of Truth
Marketing Messages in a Recession: Warmth Versus ValueAlan See2008-12-14Blog
4.066665
151651Lead Gen
Trade Your Antique Technology for Cloud Computing and Take the Customer Experience to New HeightsManuel Martin2008-11-07Article
4.5
242001Tool Time
Take It From Ritz-Carlton: Data Is Nothing Without the Personal TouchesJoseph Michelli, Ph.D.2008-08-18Article
4.97436
395938Branded
Product Innovation Is Wired Into Apple's DNA, and It ShowsDenis Pombriant2008-08-11Article
4.75
242797Branded
Is "Relationship Marketing" Killing The Body Shop?Deb Rapacz2008-07-09Blog
4.884615
263029Branded

MarketPlace

Customer Service as a Differentiator: The Road to Excellence at Overstock.com

Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story.

New Research Report: Customer Experience Maturity Monitor

Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here.

Selling the "New Consumer" with Smart Conversations, Not Blind Automation

Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge.

Four Strategies to Shift Your Support Center from Surviving to Thriving

With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent.

TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers

[August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle.

Global Customer Experience Management Certification Program

[Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Featured Links

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.