Login or Join

Highest Rated Content Posted in Past Year

These are the crème de la crème posts—the highest-rated articles and blogs posted in the past year! Each post has at least a "four star" rating (15 votes minimum). You can also view our most popular content or all content.

TitlePostedsort iconAuthorTypeAverage Vote  VotesViewsComments
Why Steve Jobs doesn’t listen to customers2010-02-08Shaun_SmithBlog
4.347825
2349289
A Manifesto for Social Business2009-11-10graham_hillBlog
4.73913
23660320
How to Put Customer Needs at the Centre of Business Strategy2009-09-27graham_hillBlog
4.4375
1643117
Social CRM: Strategy, Technology or Passing Fad?2009-09-16bob_thompsonBlog
4.333335
15502414
Salesforce.com Launches Hype-as-a-Service, Erodes Trust2009-09-11bob_thompsonBlog
4.086955
46461219
Outside-In Process: The New Path to Customer-Centricity2009-09-04dick_leeArticle
4.4
15292813
Customer Experience Management: 10 Best Practices to Create Real Business Value2009-08-28Shaun_SmithArticle
4.756755
37592119
No Excuses! Time to Leverage Social Media Technology in Customer Service2009-08-07camulliArticle
4.210525
1932643
What is Sales 2.0?2009-06-05barry_trailerArticle
4.4375
1646860
Can You Hear Me Now? Top Five Voice of Customer Pitfalls2009-05-17bob_thompsonArticle
4
1968855
Stop Cutting Prices! Retain Customers with Four Types of Experiential Value2009-04-24jim_barnesArticle
4.40909
2246672
Why Businesspeople Use Twitter: Tales From the Trenches2009-04-17john_todorArticle
4.789475
19571618

MarketPlace

Powering the New Customer-Conversation Driven Enterprise

[March 18, 10 AM PDT] With the exponential growth of the social web, enterprises need a new way to effectively collect and utilize unstructured information that can be used to drive business decisions. This webinar will discuss LARA, a new methodology to help enterprises more effectively Listen to, Analyze, Relate and Act on customer information.

Global Customer Experience Management Certification Program

[March 17-18, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.