Stellar, a leading global call centre and business process outsourcing provider, today announced that they have renewed a major business process outsourcing contract with Simply Energy, one of Australia’s largest energy retailers, for a further three year term.
The business process outsourcing services include customer service, sales, sales verifications, back of house administration, processing and contract management and support for the client’s retail energy business and strategic growth plans.
The service will continue to operate from one of Stellar’s eighteen global business process outsourcing centres located in Victoria, Australia.
Stellar has developed a strategic partnership with Simply Energy over the past three years providing end-to-end customer management. During this time Stellar has assisted with the acquisition and retention of almost 400,000 customers.
“Today’s energy retailers face tougher demands as a result of deregulation, competitive pressure and increases in wholesale electricity costs” said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific. “Stellar fully understands the challenges that energy retailers face and we look forward to continuing to support our client’s impressive growth”.
Stellar is a leader in serving the utilities industry, having extensive experience managing call centres and business process outsourcing services for a number of leading retail energy providers.
About Stellar
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 18 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarBPO.com [1]
For further information please contact:
Luke Faulkner
Marketing Manager
Stellar Asia Pacific
Tel: +61 3 8416 4019
Email: lfaulkner@stellarbpo.com.au [2]