Experienced in Implementing CRM Before, During or After Six Sigma or Lean?

If you have experience implementing CRM before, during or after a six sigma or Lean implementation, I'd like to interview you for my next book. You may speak "off-the-record" or "not-for attribution" if you prefer. Clients and consultants are both okay. Please respond with a sentance or two your experience. I'll reply to all messages.I'm looking for a balanced collection of positive and negative cases.

Thanks,
Dick Lee