I need help here...
As usual...
As a department, what would the KPOs of a CRM/CEM department be?
Can you articulate, and actually measure, enhanced subscriber experiences as well customer centricity of a company?
And especially with a telco???
Tis not like the customers have that many options out there...
How do we do it?
What would be the performance measures and targets for such a department?
Please send in as varied responses/options as you can.