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Doc Searls is a big name in the tech industry and jogged by a Forbes survey, has put forward his wish list for VRM
http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-abo... [1]
One hapless victim speaks...begs the question - why don't we hear more from consumers and business about what they would like to see in CRM , VRM, CEM ?
If you have seen other CRM, VRM or other relationship management software "wish lists" or have your own, I would love to hear of it