Tribold Product Portfolio Manager underpins Convergys’ Infinys [r] Series 3 Business Support System (BSS)
London, UK, 16th July 2007: Tribold today announces its Product Portfolio Manager software is providing the enterprise product catalog functionality for Convergys Corporation’s (NYSE: CVG) newly launched Infinys Series 3 Business Support system (BSS).
Featuring enhanced rating, charging, billing, and active mediation capabilities to support new and innovatively packaged content delivery, Infinys Series 3 enables operators to better support their customers when providing new IP-based services. Crucially, the enterprise-wide product catalog delivered by Tribold, and extended offer management capabilities, provide an efficient, effective, and seamless customer experience via all order and care channels.
“The ever growing demand for personalization, and corresponding increase in the number of product and service bundles offered by today’s communication service providers (CSPs), is fast becoming the number one management challenge for the industry,” said Simon Muderack, CEO of Tribold. “A single view of products across all disparate OSS and BSS systems - through a centralized product catalog - is the only way to address this business critical issue and deliver the dramatic improvements in product performance, converged service delivery, and profit margin that CSPs need to remain competitive.”
“An enterprise product management solution is a crucial piece of the OSS / BSS jigsaw for convergent players and an important component to our modular Infinys Series 3 solution,” said François Lançon, Senior Vice President, Product Management and Marketing at Convergys. “As an integrated element of our Infinys Series 3 solution, Tribold Product Portfolio Manager is supporting the timely introduction of new products and services, while enabling effective customer service via single view of products across the enterprise.”
Convergys Infinys [r] Series 3 Business Support System is now available on general release. For more information, go to http://www.convergys.com/news_release.php?y=&q=&newsid=4161 [1]