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Visual Workflow: The First Process Approach Designed for Office Environments

White Paper from High-Yield Methods

Visual Workflow is the first formal process design approach designed expressly for office environments ("office" comprising virtually everything non-manufacturing). Companies adopting VW range from Fortune size to $3MM in anual revenue.

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Research Library Featured Content

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The Six Worst Presentation Habits and How You Can Avoid ThemOn-Demand WebcastLandslide Technologies, Inc.
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CrowdService: Harnessing the Wisdom of Crowds in Customer Service and SupportWhite PaperRightNow Technologies
Leveraging the Best of the Contact Center... Across the EnterpriseWhite PaperGenesys
Social Media: The Next Evolution in Customer Service and SalesWhite PaperGenesys
The New Virtual Contact Center—6 Questions AnsweredWhite PaperVoltDelta OnDemand
Speech Analytics: Mining Customer Voices for Business InsightOn-Demand WebcastCustomerThink Corporation
Saving At-Risk Customers and Revenue Through Survey Action ManagementWhite PaperMarketTools, Inc.
Measuring and Improving Customer Satisfaction in the Insurance IndustryWhite PaperMarketTools, Inc.

MarketPlace

Powering the New Customer-Conversation Driven Enterprise

[March 18, 10 AM PDT] With the exponential growth of the social web, enterprises need a new way to effectively collect and utilize unstructured information that can be used to drive business decisions. This webinar will discuss LARA, a new methodology to help enterprises more effectively Listen to, Analyze, Relate and Act on customer information.

Global Customer Experience Management Certification Program

[March 17-18, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

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Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

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