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The 6 Laws of Customer Experience

White Paper from RightNow Technologies

A paper by Bruce Temkin, Principal Analyst, Forrester Research. There are huge opportunities to rethink how we deal with customers. This paper offers six laws you can’t afford to break if you want to take advantage of the new customer dynamic.

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Research Library Featured Content

TitleTypeFrom
The Six Worst Presentation Habits and How You Can Avoid ThemOn-Demand WebcastLandslide Technologies, Inc.
Improve Your Caller Experience with Automation to Agent Best PracticesWhite PaperVoltDelta OnDemand
Three Key Steps to B2B Marketing OptimizationWhite PaperMarketo
CrowdService: Harnessing the Wisdom of Crowds in Customer Service and SupportWhite PaperRightNow Technologies
Leveraging the Best of the Contact Center... Across the EnterpriseWhite PaperGenesys
Social Media: The Next Evolution in Customer Service and SalesWhite PaperGenesys
The New Virtual Contact Center—6 Questions AnsweredWhite PaperVoltDelta OnDemand
Speech Analytics: Mining Customer Voices for Business InsightOn-Demand WebcastCustomerThink Corporation
Saving At-Risk Customers and Revenue Through Survey Action ManagementWhite PaperMarketTools, Inc.
Measuring and Improving Customer Satisfaction in the Insurance IndustryWhite PaperMarketTools, Inc.

MarketPlace

Sentiment Analysis Symposium

[April 13, New York] Responsible for discovering business value in opinions and attitudes in social media, news, and enterprise feedback? Grappling with the explosion in use of Facebook, Twitter, and blogging - of TripAdvisor, Yelp, and FlyerTalk? Join us at Sentiment Analysis Symposium to discover how to hear the true Voice of the Customer.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

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