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CrowdService: Harnessing the Wisdom of Crowds in Customer Service and Support

White Paper from RightNow Technologies

Consumers have made this the Social Economy. Learn how to join their conversation with CrowdService, a step beyond basic discussion forums. Get Bob Thompson's latest research on how social media can work collaboratively with customer service to reduce costs while also improving the customer experience.

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Research Library Featured Content

TitleTypeFrom
The Six Worst Presentation Habits and How You Can Avoid ThemOn-Demand WebcastLandslide Technologies, Inc.
Improve Your Caller Experience with Automation to Agent Best PracticesWhite PaperVoltDelta OnDemand
Three Key Steps to B2B Marketing OptimizationWhite PaperMarketo
CrowdService: Harnessing the Wisdom of Crowds in Customer Service and SupportWhite PaperRightNow Technologies
Leveraging the Best of the Contact Center... Across the EnterpriseWhite PaperGenesys
Social Media: The Next Evolution in Customer Service and SalesWhite PaperGenesys
The New Virtual Contact Center—6 Questions AnsweredWhite PaperVoltDelta OnDemand
Speech Analytics: Mining Customer Voices for Business InsightOn-Demand WebcastCustomerThink Corporation
Saving At-Risk Customers and Revenue Through Survey Action ManagementWhite PaperMarketTools, Inc.
Measuring and Improving Customer Satisfaction in the Insurance IndustryWhite PaperMarketTools, Inc.

MarketPlace

Sentiment Analysis Symposium

[April 13, New York] Responsible for discovering business value in opinions and attitudes in social media, news, and enterprise feedback? Grappling with the explosion in use of Facebook, Twitter, and blogging - of TripAdvisor, Yelp, and FlyerTalk? Join us at Sentiment Analysis Symposium to discover how to hear the true Voice of the Customer.

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