Non-Profit / Associations

Knoa Software Releases Knoa EPM Version 7.0

Offering Provides Complete User Experience Management for Customers
Leveraging SAP® Solution-based Environments

VNMKNOA5142012 - NEW YORK/ORLANDO, May 14, 2012– Knoa® Software, the leading provider of end-user experience and performance management software, today announced the availability of Knoa Experience and Performance Manager (EPM) version 7.0. The new version supports SAP® enterprise software, including the SAP NetWeaver® Portal, the SAP Customer Relationship Management (SAP CRM) application and SAP BusinessObjects™ solutions, and enables customers to drive adoption and effective use while lowering the cost of IT services. The solution is resold by SAP as the SAP User Experience Management (SAP UEM) application by Knoa.

This new version of Knoa EPM provides complete integration with industry-leading SAP BusinessObjects Business Intelligence (BI) solutions, enabling analytics that provide a complete view of end-user behavior that expedites insight and action. It uniquely monitors the entire SAP solution-based landscape, analyzes in detail the user’s interaction with the application, and provides remediation recommendations so that customers can take immediate action. The ROI is substantial and immediate.

“Knoa EPM version 7.0 represents a major evolution in the state of user experience management and brings unique and powerful capabilities to our global customers,” said Thad Eidman, chief executive officer, Knoa Software. “Out-of-the-box, the new version fully enables every application screen, button and function immediately and automatically, without the manual scripting of legacy products. Furthermore, it automatically discovers and then integrates customizations. Knoa EPM continues to set the industry standard for enterprise user experience management.”

Knoa's vision for user experience management starts with monitoring application performance from the end-user perspective. The new version goes well beyond simply measuring the performance of the application. The Knoa agent monitors the user's interaction with SAP applications and captures all of the actual workflow executed, as well as the ecosystem and application errors; from all users, at all locations, at all times.

“In partnership with Knoa, SAP is providing customers true end-to-end enablement and helping them achieve greater productivity from their workforce,” commented Markus Schwarz, global head of SAP Education. “The new release of Knoa EPM, also available from SAP as SAP UEM, gives customers the opportunity to reduce the overall cost of IT service desk operations and training while also providing executive-level insight into application usage.”

For more information on Knoa Software, Knoa EPM version 7.0, or to hear more about Knoa’s partnership with SAP, visit Knoa in booth 969 at the SAPPHIRE® NOW and ASUG Annual Conference. The conference – being held May 14-16 in Orlando, Fla. – provides attendees the opportunity to learn and network with customers, SAP executives, partners and experts across the entire SAP ecosystem.

About Knoa Software
Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

You can also view our 2 minute overview on YouTube: http://www.youtube.com/watch?v=o6J-0-X4dTA

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SAP, SAP NetWeaver, SAPPHIRE and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned herein are the trademarks of their respective owners.

SAP Forward-looking Statement
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

Editorial Contact:
Erica Burns
PAN Communications
617-502-4300
Knoa@pancomm.com

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Phil Kemelor

How Non-Profit Organizations Get Results with Web Analytics

comments 0 comments  |  495 reads

Non profit revenue is driven by a more complex series of channels than most for profit businesses.

I’ve learned this after working with a number of non-profit organizations since establishing Semphonic’s Washington DC practice 5 years ago. In our engagements with National Geographic, The Nature Conservancy, American Chemical Society, American Society of Clinical Oncologists, the American Institute of Architects, the Council on Foreign Relations, the Biotechnology Industry Organization and others, I have learned just how bottom-line focused non-profit organizations have needed to be so that they can accomplish their mission.

Why is the non-profit revenue model complex?  It is a true multi-channel structure with revenue coming from donations, dues, conference and event registration, sponsorships, conference exhibitors, publications, grants, subscriptions, partnerships and merchandise. More and more of the non-profit focus, especially for national organizations is online and I have found that there is a high degree of sophisticated thinking around visitor segmentation, engagement and how this plays into focusing marketing and content. Read The Importance of Analytics, a case study about The Nature Conservancy’s use of analytics for donation strategy if you’d like to get a detailed perspective.

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Survey Indicates Small Business Disaster Recovery Offers A Revenue Opportunity For Managed Service Providers

Modular DPS Polls Users Of Intel AppUpsm Small Business Service And Identifies Backup And Recovery As A Top Line Extension For MSPs

Modular Data Protection Services (DPS) Inc., a leader in cloud data protection for the channel servicing the SMB/SME market, today announced results of an informal survey of managed service providers (MSPs) focused on the small business market. Modular DPS surveyed resellers of Intel AppUpSM Small Business Service, Intel Corporation (NASDAQ: INTC), and discovered that many MSPs may be missing revenue-generating opportunities in the areas of offsite data backup and recovery services.

“Our research shows that many MSPs are currently offering planning services for disaster recovery and business continuity, but the majority haven’t yet taken steps to offer an offsite backup and recovery solution to support their plans,” said Eric Strong, President and CEO, Modular DPS. “With the aid of a turnkey program, such as our new Modular 360° Partner Program™, MSPs can quickly and effectively drive new recurring revenue with a low-risk solution their customers are eagerly seeking. Together with our Alliance Partners including Intel AppUpSM Small Business Service, we can help with a flexible and cost-effective solution that can produce a rapid revenue return.”

The survey queried MSPs about a range of business strategies. Key findings included:
· Remote Monitoring and Management Services was the first most popular (55.6 percent) core focus area for MSPs. Disaster Recovery and Business Continuity Planning tied with Remote Help Desk as the second most popular (44.4 percent) core focus area. Offsite Data Backup and Recovery Services placed as the third most popular (42.1 percent).
· Offsite Data Backup and Recovery Services placed second (42.1 percent) following Managed VOIP (44.4 percent) as the most popular line extension for the MSPs surveyed.
· While 50 percent of the MSPs offer Disaster Recovery and Business Continuity Planning services, only 26.3 percent of them also offer Offsite Data Backup and Recovery Services today.
· Seventy percent of the MSPs surveyed had customers with under 1TB of data.
· Thirty percent of the MSPs surveyed do not currently have a regular performance and planning review process for their customers.

MSPs looking for valuable line extension opportunities in the areas of offsite data backup and recovery services will find value in the new Modular 360° Partner Program™. This new program provides partners and their customers with a turnkey data protection solution that combines the necessary data protection software, materials, service document templates, and ongoing support to assure rapid implementation and ongoing success. The solution also includes access to the Intel AppUpSM Small Business Service, which runs on the Intel® Hybrid Cloud Platform. The platform allows MSPs to offer software and servers to their clients via a monthly subscription model with no up front costs, including a server upgrade every three years. Through the partnership with 6fusion Inc., customers can also benefit from an optional pay-per-use utility data vault hosting model for further budget flexibility.

The Modular 360° Partner Program™ provides additional access to the acclaimed “MSPexcellence Playbook and Program for Cloud Solution Providers.” The knowledge base offers the framework and tools to enable program partners to develop and align their cloud services strategy and delivery roadmap within a three-month timeframe.

The Modular 360° Partner Program™ offers a number of additional exclusive benefits for authorized members. For more information, please visit: http://www.modulardps.com/360-partner-program.

Tweet this: @Modular DPS Reports: #SMB #Disaster Recovery Survey Shows Incremental Revenue Opps for #MSPs – http://bit.ly/Hp7T5K

About Modular DPS:
Modular DPS Inc. is a cloud services aggregator comprised of a team of IT industry veterans with experience at all tiers of the IT marketplace. The company creates and delivers data protection service offerings principally through its Modular 360° Partner Program™. This unique approach combines all of the necessary business knowledge, support and technical components to enable IT service organizations to quickly and effectively deliver Cloud Data Protection services rooted in the fundamental principle that establishing a secure and absolutely recoverable client data set is the foundation of a solid data protection strategy.

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For parties interested in: modular dps, intel, INTC, 6fusion, mspexcellence, asigra, mspmentor, aggregator, cloud backup, data protection, disaster recovery, online backup, backup, backup and recovery, cloud backup, backup, virtual server backup, remote backup, reduplication

Eric Strong
President & CEO
eric.strong@modulardps.com
O: (845) 397-0515

Media Contact:
Derek Kol
775-513-6800
derek@derekkol.com

Modular DPS Unveils MSP Aggregator Program; Fuels IT Service Provider Sales Growth for Cloud Data Protection

New Modular 360° Partner Program™ Offers Partner Access to Products, Services and Expertise to Enhanced Cloud Opportunities

TORONTO – Modular Data Protection Services (DPS) Inc., a leader in cloud data protection for the channel servicing the SMB/SME market, today announced a new and innovative program for IT Services Providers looking for new methods to address growing customer demand for cloud data protection services. Through an alliance with the Intel Hybrid Cloud group, 6fusion Inc. and MSPexcellence, Modular DPS has built the Modular 360° Partner Program™, a comprehensive program which enables managed service provider (MSP) partners to deliver a complete data protection strategy to their SMB/SME clients by leveraging the respective offerings and expertise of the program’s alliance members.

“Today’s market is reaching the tipping point towards mass adoption of cloud data protection,” said Eric Strong, President & CEO, Modular DPS. “This presents exponential growth potential for IT Service Providers that are ready with turnkey solutions that can drive valued business outcomes with a short time to market, low risk solution that’s both flexible and cost effective. With the creation of the Modular 360° Partner Program™, we are offering partners just that. We’ve packaged together the products, expertise and services partners need so that they may quickly and effectively drive recurring revenue through a range of professional service options that will build equity in their practice.”

The Modular 360° Partner Program™ aggregates all the necessary components to provide partners a complete data protection strategy which drives incremental MSP sales growth. Partner program members benefit from the additive program elements from each alliance member including:
· The necessary data protection software, materials and service document templates as well as the sales and technical assistance from Modular DPS to enable partners to get up and running quickly. Powered by Asigra’s widely recognized cloud data protection software platform.
· Access to the Intel Hybrid Cloud program, from Intel Corporation (NASDAQ: INTC), and the Intel AppUpSM Small Business Service catalog. Program partners can create custom client solutions from the catalog including server, business software and data protection components – all in one, single client premise device. This appliance also acts as the local data storage repository and data collection point for transfer through the cloud to an offsite data vault.
· Support from 6fusion Inc. with an optional end-to-end cloud management platform for workload distribution and a pay-per-use billable utility model. Program Partners can elect to protect data within Modular DPS’ 6fusion environment or they can deploy and operate their own hosted data vault instance.
· Knowledge base from MSPexcellence and access to its “MSPexcellence Playbook and Program for Cloud Solution Providers,” for innovative and rapid MSP sales program enablement. This framework and tools enable program partners to develop and align their cloud services strategy and delivery roadmap within a three-month timeframe.

“The Modular 360° Partner Program™ has really helped me accelerate the delivery of my cloud services strategy”, said Kevin Rickey, Owner of Automate Data Systems in Stoney Creek, Ontario. “The Modular team has worked closely with my own organization to help us not only acquire the technical components and expertise we required to setup and deploy data protection services to our clients, they have also really assisted us in our client facing engagements and we have begun capturing new services revenues as a result.”

The Modular 360° Partner Program™ offers a number of additional exclusive benefits for authorized members. For more information, please visit: http://www.modulardps.com/360-partner-program.

About Modular DPS:
Modular DPS Inc. is a cloud services aggregator comprised of a team of IT industry veterans with experience at all tiers of the IT marketplace. The company creates and delivers data protection service offerings principally through its Modular 360° Partner Program™. This unique approach combines all of the necessary business knowledge, support and technical components to enable IT service organizations to quickly and effectively deliver Cloud Data Protection services rooted in the fundamental principle that establishing a secure and absolutely recoverable client data set is the foundation of a solid data protection strategy.

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Eric Strong
President & CEO
eric.strong@modulardps.com
O: (845) 397-0515

Media Contact:
Derek Kol
775-513-6800
derek@derekkol.com

Modular DPS Announces Channel-Delivered Cloud Data Protection for Anytime, Anywhere Recovery-on-Demand for SMBs

Modular DPS Teams with Intel Hybrid Cloud, 6fusion Inc. and MSPexcellence which Combine to Deliver Powerful Solutions for Information Asset Protection

TORONTO, March 27, 2012 – Modular Data Protection Services (DPS) Inc., a leader in cloud data protection for the mid-market, today announced availability of its new comprehensive cloud data protection strategy, Modular 360° Partner Program™ for anytime, anywhere recovery-on-demand. Designed to speed deployment for comprehensive cloud data protection, the Modular 360° Partner Program™ integrates best-in-class hardware with industry-leading software and business consulting expertise to enable the channel to deploy cloud-based customer solutions that eliminate the barriers of entry and speed the time to revenue.
“Data protection services remain one of the leading use cases within the cloud services delivery model,” said Ashar Baig, Senior Analyst, Taneja Group. “This is due largely to explosive growth in corporate data, increased corporate governance and compliance requirements. It is also one of the most logical and tactical market entry points for IT service providers to establish a services outsourcing foothold within their small and medium business (SMB) clients. Solutions that can speed the IT service provider’s time to delivery and value will be eagerly embraced by those MSPs that are seeking efficient ways to capitalize on the cloud data protection adoption wave.”

The Modular 360° Partner Program™ provides two separate paths for prospective participants:

· Modular 360° AiR™ (Assured Information Recovery) – Fully hosted and managed by Modular DPS, this program offers a tiered, multi-tenant data protection and recovery service featuring FIPS 140-2 certified encryption. Capabilities include:

o Ultra-flexible hybrid cloud data protection with high-speed local and secure remote recovery

o Simplified end-to-end data protection for SMBs

o Agentless deployment that negates the need to install software on every backup server target

· Modular 360° DPaaS™ (Data Protection as a Service) – A comprehensive data vault deployment solution. This service expands on the Modular 360° AiR™ solution to enable prospective partners to offer their own hosted data protection service by participating in the Modular 360° Partner Program™. Modular DPS offers a complete suite of services including sales, support, training, setup and marketing tools. Features include:

o Data Vault software license subscription – Powered by Asigra

o The MSPexcellence Cloud Solutions Provider Playbook and Program

o Access to an Intel® Hybrid Cloud, from Intel Corporation (NASDAQ: INTC), data collector appliance, preconfigured for the local data management and connection to the cloud data vault

o Access to the 6fusion IaaS hosted data vault deployment

o Extensive sales, marketing and technical support services and templates to launch the service

"We are delighted that after careful consideration and analysis, Modular Data Protection Services has selected the Intel Hybrid Cloud AppUp™ Small Business Service as the platform of choice for the Modular 360° Partner Program™. We are excited to be part of this very innovative product and service offering from some of the leading players within the cloud-based solution industry,” said Bridget Karlin, General Manager, Intel Hybrid Cloud. “By combining innovative products, subject matter expertise and a business-focused approach, the new solution presents a winning channel business opportunity for IT Service Providers looking to capitalize on the wave of market opportunity within the cloud services marketplace.”

“With the rise in cloud data protection adoption has come layers of complexity and confusion as well as an increasing array of offerings and associated marketing misuse of terminology such as business continuity and disaster recovery,” said Eric Strong, President & CEO, Modular DPS. “We believe there is an incredible need to reduce this complexity and eliminate existing barriers to market entry. This is why we have developed the Modular 360° Partner Program™, so that MSPs can quickly and easily provide solid and dependable data protection strategies to their SMB/SME clients.”

The Modular 360° Partner Program™ provides partners and their customers with a turnkey data protection solution that combines the necessary data protection software, materials, service document templates, and ongoing support to assure rapid implementation and ongoing success. The solution also offers access to the Intel AppUp Small Business Service catalog, which allows for a flexible, pay-as-you-go pricing model combined with easily customizable client premise device components. Through the partnership with 6fusion Inc., customers can also benefit from an optional pay-per-use utility data vault hosting model for further budget flexibility.

The Modular 360° Partner Program™ provides additional access to the acclaimed “MSPexcellence Playbook and Program for Cloud Solution Providers.” The knowledge base offers the framework and tools to enable program partners to develop and align their cloud services strategy and delivery roadmap within a three-month timeframe.

The Modular 360° Partner Program™ is available now from Modular Data Protection Services Inc. For more information, please visit: http://www.modulardps.com.

About Modular DPS:

Modular DPS Inc. is a cloud services aggregator comprised of a team of IT industry veterans with experience at all tiers of the IT marketplace. The company creates and delivers data protection service offerings principally through its Modular 360° Partner Program™. This unique approach combines all of the necessary business knowledge, support and technical components to enable IT service organizations to quickly and effectively deliver Cloud Data Protection services which are rooted in the fundamental principle that establishing a secure and absolutely recoverable client data set is the foundation of a solid data protection strategy.

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Eric Strong

President & CEO

eric.strong@modulardps.com

O: (845) 397-0515

Media Contact:
Derek Kol
775-513-6800

derek@derekkol.com

Asigra’s Eran Farajun Named in CRN Magazine Channel Chief Awards

Asigra Channel Chief Recognized for Reducing Time-to-Market And Expanding Opportunities for Cloud Backup Service Providers

TORONTO – February 22, 2012 – Asigra Inc., a leading Cloud Backup™, Recovery and Restore (BURR) software provider since 1986, today announced that Eran Farajun, Executive Vice President for Asigra has been named a 2012 Channel Chief by CRN Magazine. This prestigious list of the most influential and powerful leaders in the IT channel recognizes those executives directly responsible for driving channel sales and growth within their organization, while evangelizing and defending the importance of the channel throughout the entire IT Industry.

Tweet This: Eran Farajun EVP @Asigra Named in CRN Magazine 2012 Channel Chief Awards – http://bit.ly/psJwGa

Farajun was selected for demonstrating leadership and support for cloud service providers to drive adoption of cloud-based data protection services Powered by Asigra. Farajun oversees the Asigra Hybrid Partner Program which enables partners to streamline service delivery to meet service level agreements (SLAs) while speeding time-to-revenue with improved margins. Asigra’s pro-rata incentive program allows its diverse group of progressive VARs, managed service providers and cloud service providers to receive the same margins, incentives and benefits, based on growth, contributions and success. The company’s channel program is designed to level the playing field by making benefits based on partners’ pro-rata contributions regardless of the organization’s size.

Known for a solid business model that is focused on enabling managed service providers with the delivery of private, public and hybrid cloud backup, Asigra provides its partners with what is considered the most feature-rich solution in the cloud backup and recovery market by industry analysts and other experts. This leadership is further validated by managed service providers and customers.

Award-winning Asigra Cloud Backup™ addresses critical customer requirements for backup and recovery, allowing progressive VARs and managed service providers to deliver a much more competitive solution. The company’s advanced cloud backup platform provides superior deployment flexibility, allowing it to be installed for public cloud service delivery, as a private cloud or a hybrid of the two models. Asigra also provides partners with access to its service provider ecosystem which consists of hundreds of VARs and managed service providers worldwide, for inter-network services selling and reselling.

For the tenth consecutive year, CRN Magazine’s Channel Chiefs were selected by the publication’s editorial team and based on channel experience, program innovations, channel-driven revenue, and public support for the importance of IT channel sales.
“As one of cloud computing’s proven areas of continued growth, cloud backup is at the center of today’s most successful managed service providers,” said Farajun. “Our focus is not only on providing managed service providers with award winning technology, but a rich business partnership that aligns sales, marketing and technology. Asigra maintains a software-only business model that eliminates channel conflict, thereby leaving service delivery to its partners. This provides our partners with the opportunity to drive their own margins, and control their own destiny. We appreciate this recognition by CRN Magazine which validates our efforts to accelerate the industry.”

“The 2012 Channel Chiefs list recognizes vendor executives dedicated to driving channel programs in the IT marketplace,” said Kelley Damore, VP, Editorial Director, UBM Channel. “Our annual Channel Chiefs issue is a must-read for IT solution providers evaluating new vendors or looking to expand solution offerings. These are the people, the products and the programs that any savvy solution provider needs to know. We congratulate this year’s Channel Chiefs for their stellar record of business innovation and applaud them for their continued dedication to the partner community.”

For more information about Asigra, please visit http://www.asigra.com/

Selected by CRN's editorial staff, the 2012 Channel Chiefs list is featured in the February issue of CRN Magazine and will be featured online at www.crn.com.

About Asigra
Asigra is the leading Canadian cloud computing vendor focused on backup, recovery and restoration with more than 400,000 customer sites deployed globally. Asigra Cloud Backup™ transforms the way businesses manage and protect their data by delivering seamless end-to-end data protection that efficiently scales and easily adapts to any IT environment. Asigra Cloud Backup is built for progressive business savvy Managed Service Providers who focus on driving growth and increasing their total addressable market to better service their customers, IT constrained organizations, and industries with compliance mandates that are looking to improve their backup with a secure, proven and flexible cloud backup and recovery model. With more than 25 years of experience as backup/recovery pioneers, Asigra manages one of the largest business-class backup service provider ecosystems in the world who power their cloud backup services using Asigra technology. Asigra is recognized among top-tier industry analysts, including the Enterprise Strategy Group, Gartner, IDC, Forrester Research and the 451 Group. Recently, the company was recognized by Business Solutions Magazine as a Best Channel Vendor for 2012 and Storage Magazine named Asigra Cloud Backup its 2011 Product of the Year. Asigra is headquartered in Toronto, Canada, with offices globally. For more information, visit www.asigra.com.

About UBM Channel: (www.ubmchannel.com)
UBM Channel is the premier provider of IT channel-focused events, media, research, consulting, and sales and marketing services. With over 30 years of experience and engagement, UBM Channel has the unmatched channel expertise to execute integrated solutions for technology executives managing partner recruitment, enablement and go-to-market strategy in order to accelerate technology sales. UBM Channel is a UBM company. To learn more about UBM Channel, visit us at www.ubmchannel.com.

UBM plc (www.ubm.com)
UBM plc is a leading global business media company. We inform markets and bring the world's buyers and sellers together at events, online, in print and provide them with the information they need to do business successfully. We focus on serving professional commercial communities, from doctors to game developers, from journalists to jewelry traders, from farmers to pharmacists around the world. Our 6,000 staff in more than 30 countries is organized into specialist teams that serve these communities, helping them to do business and their markets to work effectively and efficiently. For more information, go to www.ubm.com

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Asigra and the Asigra logo are trademarks of Asigra Inc. All other brand and product names are, or may be, trademarks of their respective owners.

Agency Contact:

Joe Austin

Ventana PR

(818) 332-6166

joe.austin@ventanapr.com

Neal Schaffer

Social Media 101 for Professional Associations

comments 0 comments  |  3731 reads

I frequently get invited to speak on social media for professional associations, and when I do it often seems as if the clocks in the room have been turned back 10 years since before the advent of social media.  Although there are always some savvy users of social media in the room when I present, the associations themselves are usually using the same antiquated medium to promote themselves, both internally and externally: a pre-historic website and email newsletter blasts.

I always say that social media is about the convergence of information and communication. Isn’t this the mission of every professional association: To inform their members and communicate regularly to increase the networking (and business) opportunities for their members? Then why don’t more professional associations embrace and strategically leverage all that social media has to offer, and in doing so also help increase association membership while retaining existing members?

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N-able Technologies and NTRglobal Deliver Secure Cloud-Based Remote Connectivity to N-able Partners

Integration Offers N-able Customers Instant Secure Unattended Remote Support

Ottawa, Canada, Dallas, Texas – February 8, 2012 – Building on a successful alliance, N-able Technologies®, the global leader in remote monitoring and management (RMM) automation software for managed service providers (MSPs) and IT departments, and NTRglobal, a specialist in cloud-based help desk and ITSM delivery systems, today announced the integration of the NTR Cloud into the award-winning N-central RMM platform.

Through its cloud-based API, NTRglobal enables ISVs to seamlessly integrate its secure remote connectivity technology. By leveraging this flexible interface, N-central now includes NTR Cloud unattended remote control functionality as part of its overall service offering. Available now, the powerful remote desktop module allows support technicians to securely connect to and manage a wide range of remote devices in seconds. It is also proven to reduce support queues, optimize workflow and boost time to repair by 50 percent or more by enabling faster, more effective incident resolution.

“Being able to remotely manage and resolve a client’s IT infrastructure from anywhere at any time in a secure environment provides tangible value that can make MSPs more competitive,” says Gilles Samoun, CEO, NTRglobal. “By integrating the NTR Cloud into the N-central platform, we’re allowing N-able’s MSPs to take advantage of services that deliver even greater security, productivity and cost-savings.”

N-able Technologies President and COO JP Jauvin agrees. “Integrating the NTR Cloud gives N-able’s partners the flexibility and confidence to address a client’s IT concerns or technical issues remotely without hesitation in a secure environment. We see its reliable, fast connectivity and ability to support the strictest regulatory environments as a true win for our customer base.”
A webinar is scheduled for February 15 to highlight N-central’s remote desktop functionality. More information is available on the N-able website.

About NTRglobal
Millions of users worldwide rely on NTRglobal’s modular, cloud-based help desk and ITSM solutions. The NTR Cloud integrates seamlessly with MSPs, enterprise help desks and software partners to deliver global IT management, automation, remote access and support services. Data transfer and storage are protected through the extensive NTRglobal SSL network and ISO 27001-certified data centers located across the Americas, EMEA and Asia Pacific.

For more information about NTRglobal, please visit www.ntrglobal.com. Follow NTRglobal on Twitter at www.twitter.com/NTRglobal and Google+

About N-able Technologies
N-able Technologies is the global leader in remote monitoring and management automation solutions for managed service providers (MSPs) and IT departments. N-able’s award-winning N-central® software and complementary toolsets are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-central features an industry-first freemium model that drives down the cost of remote management and accelerates the mass adoption of managed services. With offices in North America, the United Kingdom, the Netherlands and Australia, N-able is 100% channel-friendly and maintains strategic partnerships with Microsoft, Intel, IBM, CA, Cisco and APC, among others. For more information about N-able Technologies, visit www.n-able.com. Follow N-able on Twitter at www.twitter.com/NableMSP.

Press Contacts

Derik Belair
Vice President of Marketing and Business Development
N-able Technologies dbelair@n-able.com
Office: 613-592-6676 x304
Toll Free: 1-877-655-4689 x304 (U.S./Canada)
00-800-6225-3000 (outside U.S./Canada)

Marie Rourke
Channel PR
WhiteFox Marketing (for N-able Technologies)
marie@whitefoxpr.com
Cell: 1-714-292-2199

Tim Hillison
Vice President of Global Marketing
NTRglobal
thillison@ntrglobal.com
U.S.: 866-459-2543
Office: +34 93 445 0700

Michelle deHaaff

What the Social World Thought of the Susan G. Komen Debacle This Week

comments 0 comments  |  848 reads

What a week for the Susan G.Komen for the Cure foundation. An organization that I’ve supported for years faced a huge debacle this week related to an issue that has taken center stage in the conservative political debate, Planned Parenthood and providing funds to this organization for breast cancer screening and other related services.

Planned Parenthood is a place where people of all ages can get access to advice and services around women’s health.  When I was a student leader in college we used to raid their condom basket and make them available to students 24×7 and also pull their excellent brochures on everything from STDs to babysitting tips for our students as well.  Planned Parenthood has been a life saver to women who don’t have access to healthcare, providing them with breast, ovarian and other primarily “female” cancer screening. An amazing service in a world where cancer has become an epidemic.

As my sister-in-law (who is 37 with two young kids and who is an UNBELIEVABLE fighter) goes through the trauma of breast cancer, chemotherapy, massive surgery and radiation, I am thankful that other women who might not have the same access to healthcare as she has can get the screening, advice, tools and information needed to catch it early if it’s there.

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Jacob Morgan

Implementing Enterprise 2.0 at the Elizabeth Glaser Pediatric AIDS Foundation Pt 2: Culture and Organizational Structure Shifts

comments 0 comments  |  1058 reads

The first part of this case study on the Glaser Foundation discussing business can be found here.

The Foundation is a non-profit organization dedicated to preventing pediatric HIV infection and eliminating pediatric AIDS through research, advocacy, and prevention, care, and treatment programs.

The Foundation, currently working in 17 countries, was founded in 1988 and experienced significant growth in the last five years, with its employee base increasing from 200 employees in 2006 to over 1,500 in 2011. This was due in part to increased funding from new global health initiatives, such as the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR).

The Foundation is a former client of Chess Media Group. We helped with vendor evaluation, use case development, and definition of business objectives. We spoke with Keith Fleming, IT Manager, and Sara Teitelman, Senior Technical Editor who shared their insights with us.

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MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Register today for Confirmit’s Mobile Research Roadshow!

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

Register today for Confirmit’s San Francisco VoC Roadshow!

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.

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Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

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