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Jul. 16, 2007
Tribold Supports Convergys’ Infinys Series 3 SolutionTribold Product Portfolio Manager underpins Convergys’ Infinys [r] Series 3 Business Support System (BSS) London, UK, 16th July 2007: Tribold today announces its Product Portfolio Manager software is providing the enterprise product catalog functionality for Convergys Corporation’s (NYSE: CVG) newly launched Infinys Series 3 Business Support system (BSS). Featuring enhanced rating, charging, billing, and active mediation capabilities to support new and innovatively packaged content delivery, Infinys Series 3 enables operators to better support their customers when providing new IP-based services. Crucially, the enterprise-wide product catalog delivered by Tribold, and extended offer management capabilities, provide an efficient, effective, and seamless customer experience via all order and care channels. “The ever growing demand for personalization, and corresponding increase in the number of product and service bundles offered by today’s communication service providers (CSPs), is fast becoming the number one management challenge for the industry,” said Simon Muderack, CEO of Tribold. “A single view of products across all disparate OSS and BSS systems - through a centralized product catalog - is the only way to address this business critical issue and deliver the dramatic improvements in product performance, converged service delivery, and profit margin that CSPs need to remain competitive.” “An enterprise product management solution is a crucial piece of the OSS / BSS jigsaw for convergent players and an important component to our modular Infinys Series 3 solution,” said François Lançon, Senior Vice President, Product Management and Marketing at Convergys. “As an integrated element of our Infinys Series 3 solution, Tribold Product Portfolio Manager is supporting the timely introduction of new products and services, while enabling effective customer service via single view of products across the enterprise.” Convergys Infinys [r] Series 3 Business Support System is now available on general release. For more information, go to http://www.convergys.com/news_release.php?y=&q=&newsid=4161 MarketPlace Customer Service as a Differentiator: The Road to Excellence at Overstock.com Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story. New Research Report: Customer Experience Maturity Monitor Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here. Selling the "New Consumer" with Smart Conversations, Not Blind Automation Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge. Four Strategies to Shift Your Support Center from Surviving to Thriving With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent. TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers [August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. Global Customer Experience Management Certification Program [Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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